What users are saying about
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128 Ratings
3 Ratings
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Score 6.3 out of 100

Zenefits

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128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Likelihood to Recommend

Netsuite SuitePeople

I think it's great for small companies to manage their basic HR functions if they do not have a dedicated department. I'm unsure of the capabilities it holds for a large company with multiple teams to organize and how the calendaring functions across departments. But, for our team of roughly 20 folks it is simple and straightforward.
Kirsten Lowery | TrustRadius Reviewer

Zenefits

I can't think of any business owner who wants to take something that is a headache and turn it into a bigger header with added costs. If you are looking for pain, frustration, anger, and some late fees from tax authorities, you've found the right product!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Netsuite SuitePeople
7.0
Zenefits
6.7
Employment history
Netsuite SuitePeople
7.0
Zenefits
6.6
Job profiles and administration
Netsuite SuitePeople
5.0
Zenefits
6.4
Organizational charting
Netsuite SuitePeople
8.0
Zenefits
6.8
Organization and location management
Netsuite SuitePeople
8.0
Zenefits
7.0
Compliance data (COBRA, OSHA, etc.)
Netsuite SuitePeople
7.0
Zenefits
6.6
Employee demographic data
Netsuite SuitePeople
Zenefits
6.6
Workflow for transfers, promotions, pay raises, etc.
Netsuite SuitePeople
Zenefits
7.0

Payroll Management

Netsuite SuitePeople
5.0
Zenefits
6.1
Benefit plan administration
Netsuite SuitePeople
5.0
Zenefits
6.1
Direct deposit files
Netsuite SuitePeople
5.0
Zenefits
6.8
Pay calculation
Netsuite SuitePeople
Zenefits
5.7
Support for external payroll vendors
Netsuite SuitePeople
Zenefits
4.9
Off-cycle/On-Demand payment
Netsuite SuitePeople
Zenefits
7.3
Salary revision and increment management
Netsuite SuitePeople
Zenefits
6.4
Reimbursement management
Netsuite SuitePeople
Zenefits
5.7

Leave and Attendance Management

Netsuite SuitePeople
9.0
Zenefits
6.7
Approval workflow
Netsuite SuitePeople
9.0
Zenefits
7.3
Balance details
Netsuite SuitePeople
10.0
Zenefits
7.2
Annual carry-forward and encashment
Netsuite SuitePeople
8.0
Zenefits
5.5

Employee Self Service

Netsuite SuitePeople
8.0
Zenefits
7.8
View and generate pay and benefit information
Netsuite SuitePeople
5.0
Zenefits
8.3
Update personal information
Netsuite SuitePeople
9.0
Zenefits
8.4
View company policy documentation
Netsuite SuitePeople
9.0
Zenefits
7.9
Employee recognition
Netsuite SuitePeople
8.0
Zenefits
6.5
View job history
Netsuite SuitePeople
9.0
Zenefits
7.8

Performance and Goals

Netsuite SuitePeople
8.0
Zenefits
6.4
Individual goal setting
Netsuite SuitePeople
8.0
Zenefits
6.5
Corporate goal setting
Netsuite SuitePeople
Zenefits
6.4
Line-of sight-visibility
Netsuite SuitePeople
Zenefits
6.1
Performance tracking
Netsuite SuitePeople
Zenefits
6.5

Performance Management

Netsuite SuitePeople
7.0
Zenefits
5.8
Performance plans
Netsuite SuitePeople
7.0
Zenefits
5.7
Performance improvement plans
Netsuite SuitePeople
Zenefits
5.6
Review status tracking
Netsuite SuitePeople
Zenefits
5.9
Review reminders
Netsuite SuitePeople
Zenefits
6.1
Multiple review frequency
Netsuite SuitePeople
Zenefits
5.6

Asset Management

Netsuite SuitePeople
Zenefits
6.3
Tracking of all physical assets
Netsuite SuitePeople
Zenefits
6.3

HR Reporting

Netsuite SuitePeople
Zenefits
6.8
Report builder
Netsuite SuitePeople
Zenefits
6.7
Pre-built reports
Netsuite SuitePeople
Zenefits
7.2
Ability to combine HR data with external data
Netsuite SuitePeople
Zenefits
6.6

Onboarding

Netsuite SuitePeople
Zenefits
6.9
New hire portal
Netsuite SuitePeople
Zenefits
7.6
Manager tracking tools
Netsuite SuitePeople
Zenefits
6.2

Succession Planning

Netsuite SuitePeople
Zenefits
7.0
Create succession plans/pools
Netsuite SuitePeople
Zenefits
6.9
Candidate ranking
Netsuite SuitePeople
Zenefits
6.9
Candidate search
Netsuite SuitePeople
Zenefits
6.8
Candidate development
Netsuite SuitePeople
Zenefits
7.4

Recruiting / ATS

Netsuite SuitePeople
Zenefits
6.6
Job Requisition Management
Netsuite SuitePeople
Zenefits
7.4
Company Website Posting
Netsuite SuitePeople
Zenefits
6.5
Publish to Social Media
Netsuite SuitePeople
Zenefits
5.8
Job Search Site Posting
Netsuite SuitePeople
Zenefits
5.8
Duplicate Candidate Prevention
Netsuite SuitePeople
Zenefits
6.5
Applicant Tracking
Netsuite SuitePeople
Zenefits
6.5
Notifications and Alerts
Netsuite SuitePeople
Zenefits
7.5

Pros

Netsuite SuitePeople

  • It's great for time tracking - I can look at when and how much time I have taken off, what I am accruing each month, which helps me plan vacations and other needed time off.
  • It's a great place to share appreciation for a team member/department so all folks can see without clogging inboxes with emails.
  • It's a great go-to place for company information and policies - no digging through the server or emailing HR for documents and questions.
Kirsten Lowery | TrustRadius Reviewer

Zenefits

  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
Erin Leonard | TrustRadius Reviewer

Cons

Netsuite SuitePeople

  • I would like even more capabilities, but I think that has to do with how we are using the site.
  • I would like to receive email notifications once a week with a summary of activity in TribeHR, including time-off scheduled by my team and any new documents or information that has been added.
  • I'd like reminders if I am going to go over my time off that is allotted to carry over into the new year and other pertinent vacation, floating holiday, sick time notifications.
Kirsten Lowery | TrustRadius Reviewer

Zenefits

  • Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
  • No support for 9/80 schedule (every other Friday off)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.0
Based on 5 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 28 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Support Rating

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 7.3
Based on 46 answers
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuitePeople

We did not previously have an HR product at our company. As stated earlier in my review, we often had to send emails back and forth with our CEO and part-time CFO to get answers regarding policies, payroll and time-off. This has eased the load for these two individuals so that they can focus on the business and revenue.
Kirsten Lowery | TrustRadius Reviewer

Zenefits

Zenefits hads a range of integrations to other programs and services that we already used that made it easy to build into our day to day. Customer service has improved in the two years we've been a customer and their focus on improving employee experience won me over from other options
Anonymous | TrustRadius Reviewer

Return on Investment

Netsuite SuitePeople

  • As I stated it has alleviated numerous back and forth emails with our CFO (who is only available PT) and CEO (who is often too busy to spend time on HR functions) - this has allowed for easy answers to basic HR questions.
  • It has allowed us to track all employee time-off in one place, saving us time from checking each individual Outlook calendar for scheduling purposes.
  • It has allowed us to direct all employees to one place for core HR documents and information, ensuring that folks are always getting the same answers to their inquiries.
Kirsten Lowery | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Netsuite SuitePeople

Pricing Details

Netsuite SuitePeople

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netsuite SuitePeople Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8*

* per employee per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Netsuite SuitePeople
5.0
Zenefits
6.4

Likelihood to Renew

Netsuite SuitePeople
Zenefits
9.0

Usability

Netsuite SuitePeople
Zenefits
8.9

Support Rating

Netsuite SuitePeople
Zenefits
7.3

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