<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
156 Ratings

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

We've found WPM to be a fit for every web application that we wanted to monitor. If you have a web app that you'd like monitoring/alerting for then WPM may work for you. So far our only struggles have been when after logging in the app launches a new tab.
John Predmore | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Remote monitoring
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Multiple Server Monitoring
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Automated alerts and notifications
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0

Reporting

New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Performance data reports
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Customizable reporting
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Data visualization
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0

Security

New Relic
SolarWinds Web Performance Monitor (WPM)
10.0
Adinistraor access control
New Relic
SolarWinds Web Performance Monitor (WPM)
10.0

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • Testing web applications
  • Ability to log in to secure sections of websites in order to test user authentication
  • Provides a detailed history of steps taken and provides print screens of each step. If an error occurs you can see the web page to better diagnose issues.
Anonymous | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • The recorder is clunky and must be run on a local machine.
  • It does not support frames.
Scott Reese | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

SolarWinds Web Performance Monitor (WPM) 10.0
Based on 2 answers
Solarwinds support is top-notch, and while we rarely have to call them, they are always very helpful when we do.
Scott Reese | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

At the time we purchased WPM we were not aware of alternatives and therefore did not compare them.
John Predmore | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • Better reporting of down states to allow for SLA reporting
  • Better alerting during certain failure conditions which allows the IT org to respond faster
  • More thorough history to review past errors and see screenshots of the errors.
Anonymous | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Web Performance Monitor (WPM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

New Relic
8.5
SolarWinds Web Performance Monitor (WPM)
9.9

Likelihood to Renew

New Relic
8.0
SolarWinds Web Performance Monitor (WPM)

Usability

New Relic
9.0
SolarWinds Web Performance Monitor (WPM)

Reliability and Availability

New Relic
10.0
SolarWinds Web Performance Monitor (WPM)

Performance

New Relic
8.0
SolarWinds Web Performance Monitor (WPM)

Support Rating

New Relic
8.0
SolarWinds Web Performance Monitor (WPM)
10.0

Implementation Rating

New Relic
8.5
SolarWinds Web Performance Monitor (WPM)

Scalability

New Relic
8.0
SolarWinds Web Performance Monitor (WPM)

Add comparison