What users are saying about
16 Ratings
1 Ratings
16 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Phone.com
8.0
Hosted PBX
Nextiva
8.3
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
Nextiva
9.0
Phone.com
10.0
User templates
Nextiva
8.1
Phone.com
6.0
Call reports
Nextiva
9.4
Phone.com
7.0
Directory of employee names
Nextiva
8.3
Phone.com
7.0

Call Management

Nextiva
8.6
Phone.com
10.0
Answering rules
Nextiva
8.7
Phone.com
10.0
Call recording
Nextiva
9.2
Phone.com
10.0
Call park
Nextiva
8.2
Phone.com
10.0
Call screening
Nextiva
8.9
Phone.com
10.0
Message alerts
Nextiva
8.0
Phone.com
10.0

VoIP system collaboration

Nextiva
7.7
Phone.com
Video conferencing
Nextiva
7.8
Phone.com
Audio conferencing
Nextiva
8.6
Phone.com
Video screen sharing
Nextiva
8.0
Phone.com
Instant messaging
Nextiva
6.5
Phone.com

Mobile apps

Nextiva
7.8
Phone.com
10.0
Mobile app for iOS
Nextiva
8.1
Phone.com
Mobile app for Android
Nextiva
7.5
Phone.com
10.0

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Phone.com

  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
Bill Artinger | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Phone.com

  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
Bill Artinger | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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