Likelihood to Recommend I'd say if you had someone who wasn't educated on how
Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company
Payroll processing. We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.
Read full review Paypro Workforce Management
Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.
Read full review Pros Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect. On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information. Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken. Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile. Read full review Paypro Workforce Management
Setting up new employees is very easy and only takes a couple of minutes. We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us. Read full review Cons You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate. The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate. Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file. Read full review Paypro Workforce Management
Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be. Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change. Integration within the system. There are times when you change the information in the system then it randomly changes another section. Read full review Likelihood to Renew Service has been fantastic. We will continue to use OnPay and continue to recommend it to other businesses.
Read full review Paypro Workforce Management
We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.
Read full review Usability OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your
Payroll , print reports, etc. If your
Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your
Payroll .
Read full review Paypro Workforce Management
The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.
Read full review Reliability and Availability OnPay immediately responds to any of my inquiries.
Read full review Paypro Workforce Management
Performance No complaints on OnPay's integration with
Xero .
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Support Rating OnPay is very quick and somewhat thorough on providing support to questions we have had, particularly in respond to letters received from the IRS where we needed clarification (and piece-of-mind) that we were paying the proper state and federal taxes and that they were being calculated correctly. However, some of this feedback would not have been needed if OnPay were to send a summary email, perhaps quarterly, summarizing the payments that have been made. While it is possible to find out this information of the website, it is sometimes hard to navigate to the correct location if you are not conversant with tax language and know exactly what you are looking for and where to find it.
Read full review Paypro Workforce Management
I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
Read full review Implementation Rating Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
Read full review Paypro Workforce Management
The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!
Read full review Alternatives Considered OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than
When I Work . My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.
Read full review Paypro Workforce Management
We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.
Read full review Scalability OnPay works.
Read full review Paypro Workforce Management
Return on Investment Cut our payroll fees by more than half of what was being paid to CPA firm Save time in dealing with CPA firm for payroll returns and filing Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used Read full review Paypro Workforce Management
Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process. It's cheaper than other payroll company. Read full review ScreenShots