Likelihood to Recommend I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
Read full review For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor
Read full review Pros The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS. Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS. It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email. Read full review The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it. Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy. Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated. Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year. Read full review Cons While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site. In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful. Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong. Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops. Read full review Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed Slow speed to place next order, and syncing with debit machines Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before. Admin and servers not being able to do printouts Discounts not displaying on day printouts Read full review Likelihood to Renew There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
Read full review Usability I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
Read full review Reliability and Availability Adding skus was down for 1hr one day, otherwise have never experienced an outage.
Read full review Performance Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
Read full review Support Rating Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
Read full review First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Read full review Implementation Rating It went very smoothly.
Read full review Alternatives Considered The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
Read full review Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again
Read full review Scalability Have not run into any limitations as of yet, with 500 SKUs entered and counting.
Read full review Return on Investment PayPal Here has allowed us to have a retail presence when we are away from our home location. We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to. The only negative about PayPal Here is that we did not implement it sooner. Read full review The software is easy to understand and use We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless. Reports were available in real time, so it was extremely easy to see sales and make quick decisions. Read full review ScreenShots