Pega Customer Service vs. Salesforce Experience Cloud
Pega Customer Service vs. Salesforce Experience Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A | |
Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Service | Salesforce Experience Cloud | |
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Top Pros |
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Top Cons |
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Security |
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Platform & Infrastructure |
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Web Content Creation |
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Web Content Management |
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Results and Analysis |
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Digital Experience Platform |
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Pega Customer Service | Salesforce Experience Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Kentico Xperience Score 7.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Service | Salesforce Experience Cloud | |
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Likelihood to Recommend | 7.7 (2 ratings) | 10.0 (52 ratings) |
Usability | - (0 ratings) | 9.4 (4 ratings) |
Performance | - (0 ratings) | 9.1 (5 ratings) |
Support Rating | - (0 ratings) | 7.7 (17 ratings) |
Ease of integration | - (0 ratings) | 9.4 (4 ratings) |
Pega Customer Service | Salesforce Experience Cloud | |
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Likelihood to Recommend | Pegasystems | Salesforce |
Pros | Pegasystems | Salesforce |
Cons | Pegasystems | Salesforce |
Usability | Pegasystems No answers on this topic | Salesforce |
Performance | Pegasystems No answers on this topic | Salesforce |
Support Rating | Pegasystems No answers on this topic | Salesforce |
Alternatives Considered | Pegasystems | Salesforce |
Return on Investment | Pegasystems | Salesforce |
ScreenShots | Pega Customer Service Screenshots |