What users are saying about
18 Ratings
21 Ratings
18 Ratings
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Score 9.4 out of 100
21 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Podium

Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
Emily Gatlin | TrustRadius Reviewer

SmileBack

This largely depends on the person asking. What their market and toolset are. If you are a Managed Service Provider/IT Consultant firm that utilizes ConnectWise Manage and you are small or large I think this tool makes a lot of sense. For small folks, because they likely have the margin and need the ease of integration it provides as well as the insights, and large again because you've likely got the cash as well as other toolsets/process and procedure to make up for the lacking features.This makes less sense for 'tiny' (<3 person companies) and medium-sized businesses. Where the function-to-dollar ratio needs to be as close to perfect at all times. It simply isn't robust enough for those needing more help in other customer-service related areas that competitors have additional tools for at the same cost level. Or just outright too expensive for people just starting out.
Jared Miller | TrustRadius Reviewer

Pros

Podium

  • Podium is intuitive and easy to use. All the dealership employee has to do is open an app, enter in the customer's name and cell phone number, and hit 'send'. Simplicity and ease of use translate into greater buy-in and utilization.
  • From a consumer's perspective Podium makes it really easy to write a review. It gives the customer the option to write a review on any number of review sites determined/provided by the dealership. When they select the review site they wish to post on, the customer is taken directly to the page where they can give a star rating and write about their experience.
  • From an administrative perspective, it is very easy to set up and manager new users, manage which review sites are listed, and view helpful reports.
Scott Keeler | TrustRadius Reviewer

SmileBack

  • Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients.
  • SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done!
  • SmileBack makes it easy to search and filter by the client or by tech (agent) or date range.
Anonymous | TrustRadius Reviewer

Cons

Podium

  • I really would love the ability to show all review sites for the customer to choose from as the first option, rather than taking them through the flow. Podium allows you to push customers to specific sites, which is valuable. But I would also like the option to switch to display all sites so the customer can choose.
Joshua Christopherson | TrustRadius Reviewer

SmileBack

  • Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer!
Sarah Bergeron | TrustRadius Reviewer

Likelihood to Renew

Podium

Podium 10.0
Based on 1 answer
It has only helped improve our reputation online by giving us an easy way to invite our customers to give us feedback. This way we can make adjustments and gauge how we are doing for our customers.
Jorel Cook | TrustRadius Reviewer

SmileBack

No score
No answers yet
No answers on this topic

Usability

Podium

Podium 10.0
Based on 1 answer
No issues and very easy.
Jorel Cook | TrustRadius Reviewer

SmileBack

No score
No answers yet
No answers on this topic

Support Rating

Podium

Podium 10.0
Based on 3 answers
Support is great. We have always had the best customer support reps and they go above and beyond to make sure that we are happy and any issues (which are rare) are getting resolved asap. They listen to feedback and take it heart. They are continually finding ways to make their product better. We are definitely brand loyalists to Podium
Blake Powell | TrustRadius Reviewer

SmileBack

SmileBack 9.0
Based on 7 answers
I can imagine that the support would be wonderful. We have never had any problems with SmileBack, so we haven't had to utilize the support features. However, every other aspect of the software is so well done that I am positive that the support will also be wonderful and helpful.
Alice Klink | TrustRadius Reviewer

Implementation Rating

Podium

Podium 10.0
Based on 1 answer
We only had a hard time getting our technicians to remember to send the review invites.
Jorel Cook | TrustRadius Reviewer

SmileBack

No score
No answers yet
No answers on this topic

Alternatives Considered

Podium

Very comfortable, however, where Podium offers a flat rate for all of its services, Reputation.com has an "al la carte" approach where you select the services you wish to use. Examples: Auto-sending review request, responding to messages sent back by customers, in-depth analytics, etc.
Ross Lugasi | TrustRadius Reviewer

SmileBack

Very odd that none of the tools we evaluated are on this list, including some much larger companies. Below are the tools we reviewed with some notes. Ultimately, we recently changed from SmileBack to CustomerThermometer as described below.Crewhu -- They are arguably the biggest name in this space (at least in our industry) and offer a very fully featured platform for customer interaction as well as internal employee interaction.Bizratings -- Also a pretty large name. We did not get to a trial with them.Simplesat -- Very similar to SmileBack in its elegance and simplicity.CustomerThermometer -- This is the vendor we ultimately chose to go to after being with SmileBack for several years. The monthly cost difference for our particular use case made too much sense. While not the most feature-complete tool, there are more options overall in addition to being much cheaper.
Jared Miller | TrustRadius Reviewer

Return on Investment

Podium

  • 300 total reviews from 2009 to 2017. From August to present day we have more than doubled.
  • Podium has allowed us to target reviews on different platforms like Google, Facebook, etc.
  • Targeting does get skewed because it is the customer's choice on which social media to submit a review.
Max Pourlak | TrustRadius Reviewer

SmileBack

  • We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it.
Ashley Wiedeman | TrustRadius Reviewer

Screenshots

Pricing Details

Podium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmileBack

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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