What users are saying about
45 Ratings
55 Ratings
45 Ratings
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Score 4.9 out of 100
55 Ratings
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Score 7.3 out of 100

Attribute Ratings

  • Podium is rated higher in 1 area: Likelihood to Renew
  • Yotpo is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.4

Podium

34%
26 Ratings
7.5

Yotpo

75%
23 Ratings

Likelihood to Renew

10.0

Podium

100%
3 Ratings
5.0

Yotpo

50%
1 Rating

Usability

8.9

Podium

89%
4 Ratings
9.4

Yotpo

94%
2 Ratings

Availability

10.0

Podium

100%
1 Rating

Yotpo

N/A
0 Ratings

Performance

10.0

Podium

100%
1 Rating

Yotpo

N/A
0 Ratings

Support Rating

8.6

Podium

86%
13 Ratings
9.2

Yotpo

92%
25 Ratings

Implementation Rating

10.0

Podium

100%
3 Ratings

Yotpo

N/A
0 Ratings

Product Scalability

10.0

Podium

100%
1 Rating

Yotpo

N/A
0 Ratings

Likelihood to Recommend

Podium

Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
Emily Gatlin | TrustRadius Reviewer

Yotpo

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Anonymous | TrustRadius Reviewer

Pros

Podium

  • Text messaging: Without the customer having any knowledge, Podium allows the organization to transfer text conversations from one team to the next seamlessly and without interruption to the conversation on the customer's side.
  • Reputation management: There are plenty of review platforms out there, but we love the ability within Podium to respond to reviews from one easy to navigate location.
  • Internal reviews and feedback: Because Podium ties the review to the technician that worked with that customer, we are able to easily pull a report by team member for reviews and use that feedback when we are giving our internal annual performance reviews.
Lauren Morgan | TrustRadius Reviewer

Yotpo

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
Vivian Vassar | TrustRadius Reviewer

Cons

Podium

  • If Podium could find a way to report back from Google and other review sites when a user referred to that review site by Podium actually posted a review and tie those reviews to the person who sent the invite to the customer, that would help to add another layer of accountability and recognition to salespeople who are following the process.
  • I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.
  • Another functionality that could improve the Podium product would be a tie-in to social media. A way to share reviews on Facebook, invite the customer to follow up on social media, and perhaps even a way to take a picture of the customer with their new car and post it to our page.
Scott Keeler | TrustRadius Reviewer

Yotpo

  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Michele Riley | TrustRadius Reviewer

Pricing Details

Podium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10,000 per month

Podium Editions & Modules

Edition
Podium Standard399.001
Podium Webchat Add-On100.001
  1. per month
Additional Pricing Details

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Includes 50 Monthly Orders

Yotpo Editions & Modules

Edition
FreeFree1
Premium$7992
  1. Includes 50 Monthly Orders
  2. per month
Additional Pricing Details

Likelihood to Renew

Podium

Podium 10.0
Based on 3 answers
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
LEANORA MONTELLO | TrustRadius Reviewer

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley | TrustRadius Reviewer

Usability

Podium

Podium 8.9
Based on 4 answers
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
Rick Overholt | TrustRadius Reviewer

Yotpo

Yotpo 9.4
Based on 2 answers
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Podium

Podium 10.0
Based on 1 answer
We haven't had any outages or issues whenever we need it over the last few years of use
Joshua Christopherson | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Performance

Podium

Podium 10.0
Based on 1 answer
It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
Joshua Christopherson | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Support Rating

Podium

Podium 8.6
Based on 13 answers
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
Anonymous | TrustRadius Reviewer

Yotpo

Yotpo 9.2
Based on 25 answers
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
Anonymous | TrustRadius Reviewer

Implementation Rating

Podium

Podium 10.0
Based on 3 answers
We only had a hard time getting our technicians to remember to send the review invites.
Jorel Cook | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Alternatives Considered

Podium

We have evaluated multiple smaller companies that do not appear on TrustRadius including Swell, Yext, Solutions by Text, and ReviewInc. We currently utilize Podium for its integrations with our point of sale system and the fact that they have negotiated the cheapest rate on merchant processing fees through stripe as of 7/23/20. We are able to test and implement new strategies so rapidly that it would feel like taking a step backward if we jumped ship even though the per month fees are getting larger than we would prefer.
Jordan Barrick | TrustRadius Reviewer

Yotpo

I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
Anonymous | TrustRadius Reviewer

Scalability

Podium

Podium 10.0
Based on 1 answer
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
Joshua Christopherson | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Return on Investment

Podium

  • 300 total reviews from 2009 to 2017. From August to present day we have more than doubled.
  • Podium has allowed us to target reviews on different platforms like Google, Facebook, etc.
  • Targeting does get skewed because it is the customer's choice on which social media to submit a review.
Max Pourlak | TrustRadius Reviewer

Yotpo

  • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
  • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
Shane Siever | TrustRadius Reviewer

Screenshots

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