Reviewvio was terrible. Actually, it was always done and having "bugs" that keep things from working properly. And we have attempted to cancel the subscription and they are still charging our card.
I can't recall the 'other' company we considered this year, but Podium won out because of the 'team chat' feature. It is our primary means of communicating with one another, both one-to-one and via teams/groups.
Podium had reached out to me years ago and stayed in touch. I felt they were the best and most professional company. Some others in our industry had tried competitors with mixed results. I did not even shop around when we went with Podium.
Verified User
C-Level Executive
Chose Podium
We had the advantage of Podium integrating with our point of sale software already so that was a huge plus. We also felt that SMS gave people more freedom to communicate at their pace on their mobile device rather than being tied to a web browser or figuring out which tab they …
used to use "Skipio" for texting and "social climb" for reviews, using all different systems for something one product can do, is just a pain! So it has been FANTASTIC!
We use Podium all day every day and we had to log in to multiple account systems to do all the things that …
I have never heard of any of these other companies. I met Podium at the Las Vegas Furniture Market Trade Show and signed up right away because I could see the value in it. The sites we see most reviews on are Google, Yelp, and Trip Advisor. I didn't know there were more …
We have evaluated multiple smaller companies that do not appear on TrustRadius including Swell, Yext, Solutions by Text, and ReviewInc. We currently utilize Podium for its integrations with our point of sale system and the fact that they have negotiated the cheapest rate on …
The other software we have used which I will not name has an incredibly clunky UI that is straight out of the '90s. On top of that conversations are hardly organized making it difficult to manage multiple conversations. Podium is faster, more efficient, easier to learn, and …
President & Co-Founder I Onsite Paper Shredding I Document Destruction I Hard Drive Shredding Expert
Chose Podium
BirdEye was not easy to use and it did not give us the features we were looking for such as SMS and our employees would not use because it slowed them down with little ROI.
To be completely candid, I have not used another review software other than Podium. I've worked here for just over 2 years, and our company had just started using Podium. Podium has been useful and successful for our team; therefore, there has not been any reason for me to …
Very comfortable, however, where Podium offers a flat rate for all of its services, Reputation.com has an "al la carte" approach where you select the services you wish to use.
Examples: Auto-sending review request, responding to messages sent back by customers, in-depth …
We use Digital Air Strike at our two GM dealerships because it is one of a small list of reputation management companies authorized by GM as part of their SFE program. Digital Air Strike surveys our customers and invites them to write a review about our dealership. It is not as …