Really Simple Systems

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Really Simple Systems
Score 7.6 out of 10
Small Businesses (1-50 employees)
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
$8
per month
Pricing
Really Simple Systems
Editions & Modules
Free CRM
$0
2 Users and 100 Company Records
Starter
$15
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional
$33
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Enterprise
$50
per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
Offerings
Pricing Offerings
Really Simple Systems
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional DetailsAll plans include free customer support and setup help.
More Pricing Information
Community Pulse
Really Simple Systems
Considered Both Products
Really Simple Systems
Chose Really Simple Systems
Really Simple Systems has less features than Zoho [CRM] but is a lot easier to use and therefore more suitable for our smaller business with employees using it who also have many other tasks.
Chose Really Simple Systems
It's like it takes the best bits from the above and puts it all into one easy-to-use system. Nowhere near as complicated. A couple of tweaks to be perfect but [it] certainly does the job I need it to.
Chose Really Simple Systems
[Really Simple Systems is a] good price for package value, [and we] can add more users.
Chose Really Simple Systems
Really simpler systems [are] a lot more simple to use for employees are not as confident with computers/technology, in comparison Zoho CRM was a lot more complicated to use. Really Simple Systems was the better option for our business.
Chose Really Simple Systems
We like it as it's good value for the price, [a lot] of us like to use it and it's a great location everyone knows to access for contacts[.]
Chose Really Simple Systems
Active campaign - much more expensive and hosting issues for us based in JSY[.]
Chose Really Simple Systems
We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
Chose Really Simple Systems
I originally used Zoho CRM, but made the switch to REally Simple Systems and haven't looked back. Really Simple Systems at the time provided a more comprehensive customer database management and task tool than Zoho. Easier to use and nicer to look at. Never regretted the …
Chose Really Simple Systems
I was placing all my client information on Trello by using an excel file and adding to the upload documents cards on the Marketing Moon office board. This was all for the employees to see what going on with clients. The problem is, it was so frustrating excel UX was not as …
Chose Really Simple Systems
GoldMine was an older technology platform [that] became outdated in look, feel, and functionality.
Sage CRM was really built for Sage account users and is well integrated but limited in its marketing functionality.
Microsoft Dynamics took too long to build and implement. [We] got …
Chose Really Simple Systems
I have tried several other customer database programs and none have been as user friendly and at the same time very comprehensive on its capability.
Chose Really Simple Systems
We evaluated multiple products, and for our purposes Really Simple Systems appeared to be the best fit. Other than a couple of little quirks, we are not disappointed at all.
Chose Really Simple Systems
Really Simple is lower in cost and provides better customer support. Salesforce doesn't provide a lot of back office support and is very expensive.
Chose Really Simple Systems
While Really Simple Systems doesn't have an APP Exchange like Sales Force does, most small businesses will find Really Simple Systems easy to use, affordable, and most of all their customer service is EXCELLENT! When you wear multiple hats like I do, Really Simple Systems …
Chose Really Simple Systems
I'm very familiar with salesforce.com and frankly speaking, they place a high mark for anyone in the space. I like the simplicity of Really Simple but I'm concerned that it comes at a price (giving a more comprehensive CRM).
Chose Really Simple Systems
Easier to use. Customer Service better. Better Value.
Chose Really Simple Systems
RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch …
Chose Really Simple Systems
Less user-friendly. I didn't select RSS.
Chose Really Simple Systems
simpler, less expensive, default organization is by company instead of by contact. RSS does not overcomplicate things. You don't have to take a 20 hour course before you can start using RSS to good effect.
Chose Really Simple Systems
I selected because of ease of use.
Chose Really Simple Systems
Really Simple Systems has the ability to be tailored by the user to the needs of the business with help if required provided very quickly and efficient processing and if very much part of our culture not simply a tool to process data. THe key selling point is the fact that we …
Chose Really Simple Systems
We were limited in terms of budget and our IT department wanted the data hosted in the UK. RSS fit with all of our requirements. We looked very closely at Kinetix as this also has an integrated event booking system which would have been ideal for us but it was too expensive.
Top Pros
Top Cons
Features
Really Simple Systems
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Really Simple Systems
7.2
33 Ratings
7% below category average
Customer data management / contact management7.833 Ratings
Workflow management7.213 Ratings
Territory management6.98 Ratings
Opportunity management7.727 Ratings
Integration with email client (e.g., Outlook or Gmail)6.325 Ratings
Interaction tracking7.525 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Really Simple Systems
7.2
25 Ratings
4% below category average
Case management7.423 Ratings
Help desk management7.024 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Really Simple Systems
7.1
27 Ratings
6% below category average
Lead management7.024 Ratings
Email marketing7.220 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Really Simple Systems
7.0
29 Ratings
8% below category average
Task management7.127 Ratings
Reporting6.925 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Really Simple Systems
6.5
25 Ratings
16% below category average
Forecasting6.320 Ratings
Pipeline visualization6.321 Ratings
Customizable reports6.824 Ratings
Customization
Comparison of Customization features of Product A and Product B
Really Simple Systems
6.8
28 Ratings
11% below category average
Custom fields7.128 Ratings
Custom objects6.824 Ratings
API for custom integration6.517 Ratings
Platform
Comparison of Platform features of Product A and Product B
Really Simple Systems
6.8
21 Ratings
10% below category average
Mobile access6.821 Ratings
Security
Comparison of Security features of Product A and Product B
Really Simple Systems
7.8
28 Ratings
6% below category average
Role-based user permissions7.828 Ratings
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Really Simple Systems
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User Ratings
Really Simple Systems
Likelihood to Recommend
7.6
(34 ratings)
Likelihood to Renew
9.1
(1 ratings)
Usability
7.8
(18 ratings)
Support Rating
8.0
(17 ratings)
User Testimonials
Really Simple Systems
Likelihood to Recommend
Really Simple Systems CRM
If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
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Pros
Really Simple Systems CRM
  • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
  • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
  • Activity integration from email accounts included
  • Manage my sales pipeline opportunities effectively
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Cons
Really Simple Systems CRM
  • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
  • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
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Usability
Really Simple Systems CRM
Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
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Support Rating
Really Simple Systems CRM
Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
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Alternatives Considered
Really Simple Systems CRM
We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
Read full review
Return on Investment
Really Simple Systems CRM
  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Read full review
ScreenShots

Really Simple Systems Screenshots

Screenshot of Accounts PageScreenshot of Tasks PageScreenshot of Marketing Dashboard