Reply vs. Salesloft

The
reply is an excellent sales management solution. If any company wants
to save time and keep their sales team flexible, they should try it first. It
is a fantastic tool for delivering multiple emails to any target audience. This
is also the best deal for firms who looking for an all-in-one solution, as it
provides virtually unlimited email addresses along with CRM and outreach
automation.

Incentivized

When a new lead arrives I can insert it in the right cadence, I can create a personal template with the various steps, attach documents. It can improve by giving the possibility of changing the email address of the prospect (it happens when the email is wrong) but it does not change it and the procedure is long

Incentivized

• This product gives me the liberty to very easily and freely navigate all things on my own, which does not require many skills to start working.
• This product gives us the leverage of creating our own tailored and personalized templates for our teams in just a matter of minutes.
• This program is so automated that it performs everything on its own from LinkedIn to email search, to even booking meetings.
• I found the onboarding process pretty great and efficient. I am really happy with the overall customer support. They are some of the nicest people I have met who are there to willingly help me at any time of need and problem.
• Their usability is also hands down very good. However, I find their user interface to be slightly less user-friendly, so there is some degree of scope in the improvement of their user intuitiveness and user-friendliness.

Incentivized

• The use of cadences allows my team to quickly process calls that have been prequalified by our filters in Salesforce
• The live call coaching with "drop in" capability has been useful for quality checking the calls, while allowing us to steer a call in a particular direction if necessary

Incentivized

• Syncing to other programs. You cannot interrelate Reply with other software in a simple way. Zapier is required and even then it’s not perfect.
• Similar to syncing, there’s no way to export results of particular campaigns. This is awful. If I send out a campaign to a group, I’d like to export the results to enter into a CRM since I can’t sync the contacts. One of these features must be added ASAP.
• Organization. While Reply itself is user-friendly, keeping campaigns and contacts and results organized is not. You cannot organize campaigns or file them away when they are done. Therefore you have to delete campaigns to stay organized and lose results, which you cannot even export.

Incentivized

• Calendaring -- specifically ensuring credit is properly aligned when trying to calendar for sellers as a BDR -- even when using a booking/ calendar availability link (a seller's link -- this is the trouble spot from what I recall and why we can't use some of the helpful link scheduling tools in our org).
• Would love to set up some report automation on the management side -- where specific things could be sent to me (e.g., I would love to set up a report that would auto-populate to show how many dials were completed during a power-hour/blitz period that would hit my alerts in the UI or be sent to email/Slack automatically).
• A manager-specific view/home screen would be nice but not essential.

Incentivized

My rating is based on the fact that Salesloft is a great tool, it is very helpful for companies that have Sales Developers and work closely with marketing, as in my case. The tool is very intuitive, it gives you a way to schedule meetings, understand if the prospect or customer has read the email or downloaded the content sent.

Incentivized

SalesLoft is a fantastic product that will be extremely helpful to any Sales Rep looking to organize their information and stay one step ahead. While it has its shares of quirks and bugs it proves to be an awesome tool for anyone that is in the sales industry.

Incentivized

The tool, which I have been using for years, has never given application problems, bugs or anything else, it has been a very stable and fast tool in its use. The team is always available if there is a need for training or if, by adding new sections, they give us the tools to understand it better

Incentivized

The performance of the tool is always high and efficient, so the various integrations, after a first timid approach, were fast and never had integration problems such as: calls, emails, calendars, Zoom meetings, the dashboard, the generated pipeline and the opportunities opened in the various quarters and also the increases of the same

Incentivized

I generally receive a reply in no time at all and found not only the support org. but the sales team to be extremely helpful. Additionally I found a great onboarding process with plenty of resources to consume.

I have never contacted customer support, the tool has never given any bugs or other problems, so support has never been useful. We often do training dedicated to the best possible use of the tool but generally connected to the various updates and improvements of Salesloft but in general none of my colleagues have ever had any problems

Incentivized

The training was done by the company we bought it from, I don't know if it was them directly or a reseller, but the training was very clear and simple in the explanation with the vision of the various steps and on how to insert the signature, how to import leads or contacts from Salesforces, the company CRM, how to send an email or how to make a call from the tool

Incentivized

I was not included in the implementation participation but daily use gave me the opportunity to understand many steps on my own, such as creating personal templates, which is very useful if the prospects or contacts are part of a specific vertical then it becomes important to create personalized templates for the end customer, with specific links.

Incentivized

These tools are great, but they aren't built for what we use Reply for. Reply is perfect for doing these outbound campaigns at scale, whereas with ActiveCampaign and Vitally we were trying to turn the tools into something they are not.

Incentivized

We switched from InsideSales Playbooks to SalesLoft. Salesloft is much easier to use and more intuitive. We had previously used Inside SalesPlaybooks before they changed their name just so we had the powerdialer plug in in Salesforce then tried implementing PlayBooks and it was a bit cumbersome and not intuitive. We evaluated a few others but SalesLoft was the best choice!

Incentivized

The overall scalability has maintained high performance and the workload even growing in the company, therefore without losing pieces or contacts with the end customer, without disconnections. It is reliable and fast at the same time giving priority and optimizing the work without waste. It has given the opportunity to add pieces to the system based on increasingly complex work needs

Incentivized

• They lacked proper security certifications.
• Saved time and effort on mass email campaigns.
• Helped gain insights on our outbound business efforts.

Incentivized

• Our sales activities are very predictable and we know how much effort to focus on certain leads.
• SalesLoft also gives us supporting metrics for individual productivity - we use activity metrics to supplement attainment metrics.
• Our SDRs have a much wider reach and can process more leads which saves them time and keeps them targeted on the best leads.

Incentivized