Why you need a sales engagement tool like Salesloft
January 15, 2021

Why you need a sales engagement tool like Salesloft

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Cadence and Automation
  • Dialer and Messenger
  • Sales Email

Overall Satisfaction with SalesLoft

We leverage SalesLoft exclusively with our Inside Sales organization. This group includes SDR's and ISR's which is roughly 100 users. SalesLoft is the primary tool used for almost all sales engagements. It's a central part of our email and phone based outreach efforts. Our team handles inbound and outbound leads from our prospects and customers alike.
  • Salesloft Cadences were a game changer for us. It's now considered table stakes for any sales engagement platform.
  • Automation Rules were huge for the Operations and IT teams - less clicks in SFDC and predictable patterns gave us the data we needed.
  • Their support has been spectacular with our regular requests for customization and help within the app.
  • With great tools comes great responsibility - you NEED training and enablement for this tool.
  • Being able to get a dialer phone number in a desired area is spotty, some of our major markets never have a number available in that area code.
  • It'd be great if we could change the Person layouts - there's information that we'd like to display and we're limited to just showing a few custom fields.
  • Our sales activities are very predictable and we know how much effort to focus on certain leads.
  • SalesLoft also gives us supporting metrics for individual productivity - we use activity metrics to supplement attainment metrics.
  • Our SDRs have a much wider reach and can process more leads which saves them time and keeps them targeted on the best leads.
We're not currently using their Conversation Intelligence tool - we have a different vendor for that piece.
SalesLoft has been a great partner with us - we recently had a request from a different sales team to test SalesLoft for their sales motions and SalesLoft was happy to oblige us with another instance in addition to our current one. They were able to facilitate the technical setup around our very unique requirements and helped us outline success criteria for the test period.
The integration for us was ridiculously easy. We setup OAuth in a matter of minutes and immediately moved over into automation rules and SFDC automation to make the integration even stronger. Field mapping was a breeze and very straightforward. The process itself is lengthy, but you need to invest in the automation to really make this product shine to its fullest potential.
  • Outreach, PowerDialer for Salesforce, from XANT (formerly InsideSales.com) and Yesware
We used to be a XANT/Yesware shop and were disappointed with the experience because multiple sets of fields were required for streamlined activity reporting and the babysitting needed for administration of 2 applications. We compared Outreach to SalesLoft when moving to Sales Engagement tools and found the SalesLoft team much more flexible from both a pricing and partnership perspective.
SalesLoft is a great application to get started on with Sales engagement. If you find yourself in a position where you have to be more targeted and coordinated with prospecting activities, SalesLoft definitely satisfies the requirements. Our inside sales team has found a lot of success with it and it's difficult to imagine moving to a platform that doesn't have the same feature set.