Salesforce Service Cloud vs. Soffront CRM
Salesforce Service Cloud vs. Soffront CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Soffront CRM | Enterprise companies (1,001+ employees) | Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product… | $20 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Salesforce Service Cloud | Soffront CRM | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Platform |
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Salesforce Service Cloud | Soffront CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Soffront CRM | |
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Likelihood to Recommend | 9.0 (74 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | 8.0 (1 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | 7.0 (1 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Soffront CRM | |
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Likelihood to Recommend | Salesforce | Soffront |
Pros | Salesforce | Soffront |
Cons | Salesforce | Soffront |
Likelihood to Renew | Salesforce | Soffront No answers on this topic |
Usability | Salesforce | Soffront |
Reliability and Availability | Salesforce | Soffront No answers on this topic |
Performance | Salesforce | Soffront No answers on this topic |
Support Rating | Salesforce | Soffront |
Implementation Rating | Salesforce | Soffront No answers on this topic |
Alternatives Considered | Salesforce | Soffront |
Return on Investment | Salesforce | Soffront |
ScreenShots | Salesforce Service Cloud Screenshots | Soffront CRM Screenshots |