Salesloft vs. Sugar Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesloft
Score 8.4 out of 10
N/A
Salesloft is a provider of their eponymous sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace™ by Salesloft is presented as a place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. The vendor states thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue…N/A
Sugar Connect
Score 6.3 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
Pricing
SalesloftSugar Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SalesloftSugar Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
SalesloftSugar Connect
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Mailtrack
Mailtrack
Score 8.5 out of 10
Medium-sized Companies
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
Mailtrack
Mailtrack
Score 8.5 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
Conversica
Conversica
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SalesloftSugar Connect
Likelihood to Recommend
8.9
(233 ratings)
7.0
(2 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.7
(143 ratings)
-
(0 ratings)
User Testimonials
SalesloftSugar Connect
Likelihood to Recommend
SalesLoft
Organizations with budget and proper support resources will be able to best leverage the benefits of SalesLoft. Earlier stage organizations with bootstrap budgets would still benefit from SalesLoft, albeit, I personally feel that without the proper RevOp's resources, that SalesLoft potentially loses a bit compared to Outreach.io
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SugarCRM
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
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Pros
SalesLoft
  • The use of cadences allows my team to quickly process calls that have been prequalified by our filters in Salesforce
  • The live call coaching with "drop in" capability has been useful for quality checking the calls, while allowing us to steer a call in a particular direction if necessary
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SugarCRM
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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Cons
SalesLoft
  • Calendaring -- specifically ensuring credit is properly aligned when trying to calendar for sellers as a BDR -- even when using a booking/ calendar availability link (a seller's link -- this is the trouble spot from what I recall and why we can't use some of the helpful link scheduling tools in our org).
  • Would love to set up some report automation on the management side -- where specific things could be sent to me (e.g., I would love to set up a report that would auto-populate to show how many dials were completed during a power-hour/blitz period that would hit my alerts in the UI or be sent to email/Slack automatically).
  • A manager-specific view/home screen would be nice but not essential.
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SugarCRM
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
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Likelihood to Renew
SalesLoft
The renewal really depends on who the client is. SalesLoft works for some clients better than others.
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SugarCRM
No answers on this topic
Usability
SalesLoft
SalesLoft is a fantastic product that will be extremely helpful to any Sales Rep looking to organize their information and stay one step ahead. While it has its shares of quirks and bugs it proves to be an awesome tool for anyone that is in the sales industry.
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SugarCRM
No answers on this topic
Support Rating
SalesLoft
great support team
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SugarCRM
No answers on this topic
Implementation Rating
SalesLoft
must invest time and effort in define the best way to integration with Salesforce in order to get data visualization
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SugarCRM
No answers on this topic
Alternatives Considered
SalesLoft
We switched from InsideSales Playbooks to SalesLoft. Salesloft is much easier to use and more intuitive. We had previously used Inside SalesPlaybooks before they changed their name just so we had the powerdialer plug in in Salesforce then tried implementing PlayBooks and it was a bit cumbersome and not intuitive. We evaluated a few others but SalesLoft was the best choice!
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SugarCRM
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
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Return on Investment
SalesLoft
  • Our sales activities are very predictable and we know how much effort to focus on certain leads.
  • SalesLoft also gives us supporting metrics for individual productivity - we use activity metrics to supplement attainment metrics.
  • Our SDRs have a much wider reach and can process more leads which saves them time and keeps them targeted on the best leads.
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SugarCRM
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders