What users are saying about
Top Rated
71 Ratings
8 Ratings
Top Rated
71 Ratings
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Score 7.4 out of 100
8 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Tact.ai is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

SAP Conversational AI

76%
38 Ratings
8.5

Tact.ai

85%
3 Ratings

Usability

7.7

SAP Conversational AI

77%
2 Ratings

Tact.ai

N/A
0 Ratings

Availability

8.2

SAP Conversational AI

82%
2 Ratings

Tact.ai

N/A
0 Ratings

Performance

8.2

SAP Conversational AI

82%
2 Ratings

Tact.ai

N/A
0 Ratings

Support Rating

8.4

SAP Conversational AI

84%
63 Ratings

Tact.ai

N/A
0 Ratings

Likelihood to Recommend

SAP

It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
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Tact.ai

If you have an organization that requires salespeople to go into the field and your organization is mid-sized, then I recommend Tact.ai for your salespeople. It is not possible to carry laptops when they are out in the field but it is possible to carry an iPad or phone. This makes their tasks easy and reduces considerable time wasted on administrative activities and increases productivity at the same time.
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Pros

SAP

  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
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Tact.ai

  • Scan Business Cards into SalesForce
  • Have the SalesForce Data Offline
  • Able to log notes from meetings
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Cons

SAP

  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
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Tact.ai

  • Adding calendar is cumbersome. Integration between Outlook and Tact.ai is required
  • Time required to log in is very high. It wastes so much time every time.
  • Schedule view is limited to 2 weeks ahead only
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Pricing Details

SAP Conversational AI

Starting Price

Editions & Modules

SAP Conversational AI editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Tact.ai

    Starting Price

    Editions & Modules

    Tact.ai editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      SAP

      Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
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      Tact.ai

      No answers on this topic

      Reliability and Availability

      SAP

      Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
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      Tact.ai

      No answers on this topic

      Performance

      SAP

      It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
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      Tact.ai

      No answers on this topic

      Support Rating

      SAP

      Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
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      Tact.ai

      No answers on this topic

      Alternatives Considered

      SAP

      The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
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      Tact.ai

      The Salesforce app sucks and so it's not useful to do the searches that we need.
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      Return on Investment

      SAP

      • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
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      Tact.ai

      • We have been able to experience better performance in our sales, as we spend more time dedicated to our customers than doing administrative tasks, thanks to Tact.ai.
      • Our team is more organized with clients, with meetings up to date, no delays in responding to clients, which has increased productivity and performance considerably.
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      Screenshots

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