What users are saying about

Spredfast

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Top Rated
106 Ratings
2 Ratings
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Score 7.5 out of 101

Spredfast

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Top Rated
106 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Spredfast

If you're looking for ways to visualize your data or content, the experience is a fantastic tool. We haven't used any of the other tools so I can't speak for those.
Nikki Harmon profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Spredfast
7.6
Boolean keyword searches
Smarsh Connected Suite
Spredfast
8.6
Filtering out noise/spam
Smarsh Connected Suite
Spredfast
7.3
Sentiment analysis
Smarsh Connected Suite
Spredfast
6.4
Broad channel coverage
Smarsh Connected Suite
Spredfast
7.9

Publishing

Smarsh Connected Suite
Spredfast
7.6
Content planning and scheduling
Smarsh Connected Suite
Spredfast
8.7
Audience targeting
Smarsh Connected Suite
Spredfast
7.8
Content optimization
Smarsh Connected Suite
Spredfast
5.0
Workflow management
Smarsh Connected Suite
Spredfast
9.0

Engagement

Smarsh Connected Suite
Spredfast
8.0
Automated routing and prioritization
Smarsh Connected Suite
Spredfast
8.1
Customer interaction histories
Smarsh Connected Suite
Spredfast
8.0
Bulk actions
Smarsh Connected Suite
Spredfast
7.8

Marketing

Smarsh Connected Suite
Spredfast
7.4
Lead generation
Smarsh Connected Suite
Spredfast
6.5
Content marketing
Smarsh Connected Suite
Spredfast
8.1
Paid media management
Smarsh Connected Suite
Spredfast
7.1
Campaigns and promotions
Smarsh Connected Suite
Spredfast
8.0

Channel coverage/integration

Smarsh Connected Suite
Spredfast
8.0
Twitter
Smarsh Connected Suite
Spredfast
9.6
Facebook
Smarsh Connected Suite
Spredfast
9.4
LinkedIn
Smarsh Connected Suite
Spredfast
7.5
Google+
Smarsh Connected Suite
Spredfast
7.7
Instagram
Smarsh Connected Suite
Spredfast
7.9
Pinterest
Smarsh Connected Suite
Spredfast
6.7
YouTube
Smarsh Connected Suite
Spredfast
7.4

Reporting/analytics

Smarsh Connected Suite
Spredfast
8.1
Campaign success analytics
Smarsh Connected Suite
Spredfast
8.0
Real-time tracking
Smarsh Connected Suite
Spredfast
8.5
Competitor analysis
Smarsh Connected Suite
Spredfast
7.9

Account management

Smarsh Connected Suite
Spredfast
7.6
Role-based user permissions & privileges
Smarsh Connected Suite
Spredfast
8.3
Mobile access
Smarsh Connected Suite
Spredfast
7.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Support- They are always available for any questions or concerns you may have regarding data searches and specific areas to search and they always provide you with the most recent updates.
  • Approachable and Dependable On- Boarding Staff (sales)- Each member of the on boarding team for Spredfast shown genuine concern and enthusiasm to work with myself and my staff to ensure the Spredfast platform and team can and would function to it's highest capacity.
  • Training - The on-site training provided by Spredfast was seamless and direct. Each of my staff enjoyed knowing how to utilize the platform with a more efficient view of social sites in one location and the ability to triage and assist customer's from all 3 social sites in one space.
Latasha Howard profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • I actually don’t think the tool does anything “poorly” but I do see opportunities for the tool to become integrated in more enterprise level systems, such as community platforms (Jive) and web analytics tools (Google Analytics, Omniture, NetInsights). There’s a lot of opportunity to break down siloes of information and processes by becoming integrated with any of these tools.
No photo available

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Spredfast8.2
Based on 31 answers
• Spredfast has become an integral part of our operations.
No photo available

Usability

No score
No answers yet
No answers on this topic
Spredfast8.0
Based on 24 answers
It's an intuitive platform. The capture app has been wonderful--allows me to get social content from events all over the world without needing to pay for platform access for everyone in the company.
Michele Arduengo profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Spredfast10.0
Based on 11 answers
I've been a Spredfast customer at various companies for seven years, and I have never had a serious performance issue
No photo available

Performance

No score
No answers yet
No answers on this topic
Spredfast9.0
Based on 7 answers
The pages load quickly and reports generate almost instantaneously
Garrett Estrada profile photo

Support

No score
No answers yet
No answers on this topic
Spredfast8.9
Based on 26 answers
They are incredibly responsive, with same value toward customer and tech support that we have. Rarely do I see this in a vendor. Even though we are probably one of their smaller accounts, they have taken the time to visit us on site and work with our branch marketing and social media managers. Additionally, they have offered several phone tutorials on the features of the platforms that we are using which have been incredibly helpful--I learned quite a few tricks and tips that have helped me get more from the too.
Michele Arduengo profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Spredfast8.9
Based on 7 answers
It was an intimate and personal meeting and the trainer was exceptionally patient. This was an amazing experience for our higher ups.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Spredfast7.9
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Spredfast9.0
Based on 24 answers
The implementation team from Spredfast were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
Joe Hill profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
I think that Sprinklr had more advanced analytics but Spredfast has a better layout and platform/easier to use, in addition to easier responding/labelling.
Kelcey Zacarese profile photo

Scalability

No score
No answers yet
No answers on this topic
Spredfast8.4
Based on 18 answers
In terms of user management and logins, the system scales very well. We have had two main tranches of users added so far, and each time this has been a well managed process. In terms of social accounts being verified (added) in the publishing platform, the scaleability has some areas where Spredfast could improve things. We have a large number of social media accounts, and we have been working with Spredfast to establish how best to add these into the platform without excessive complexity. Overall though, very good again.
Joe Hill profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Spredfast conversations has positively impacted our response time for customers.
  • It has also allowed us to publish consistently, while also allowing us to track our content performance and consumer sentiment.
Shelby Best profile photo

Screenshots

Smarsh Connected Suite

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smarsh Connected Suite More Information

Spredfast

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Spredfast More Information