Smith.ai Live Website Chat vs. Zendesk Sunshine Conversations
Smith.ai Live Website Chat vs. Zendesk Sunshine Conversations
Product | Rating | Most Used By | Product Summary | Starting Price |
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Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 | |
Zendesk Sunshine Conversations | N/A | Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019. | N/A |
Smith.ai Live Website Chat | Zendesk Sunshine Conversations | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | — | ||||||||||||||
More Pricing Information |
Smith.ai Live Website Chat | Zendesk Sunshine Conversations | |
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Smith.ai Live Website Chat | Zendesk Sunshine Conversations | |
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Small Businesses | Gist Score 9.6 out of 10 | EZ Texting Score 8.9 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Quadient Inspire Score 9.4 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Smith.ai Live Website Chat | Zendesk Sunshine Conversations | |
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Likelihood to Recommend | 9.1 (15 ratings) | 7.6 (5 ratings) |
Usability | 8.6 (9 ratings) | - (0 ratings) |
Support Rating | 9.0 (14 ratings) | - (0 ratings) |
Smith.ai Live Website Chat | Zendesk Sunshine Conversations | |
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Likelihood to Recommend | Smith.ai | Zendesk |
Pros | Smith.ai | Zendesk |
Cons | Smith.ai | Zendesk |
Usability | Smith.ai | Zendesk No answers on this topic |
Support Rating | Smith.ai | Zendesk No answers on this topic |
Alternatives Considered | Smith.ai | Zendesk |
Return on Investment | Smith.ai | Zendesk |
ScreenShots | Smith.ai Live Website Chat Screenshots |