What users are saying about
27 Ratings
10 Ratings
27 Ratings
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Score 8.7 out of 100
10 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • Twilio Authy is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.3

Symantec VIP

83%
12 Ratings
10.0

Twilio Authy

100%
6 Ratings

Usability

Symantec VIP

N/A
0 Ratings
9.0

Twilio Authy

90%
1 Rating

Support Rating

9.0

Symantec VIP

90%
2 Ratings
9.3

Twilio Authy

93%
6 Ratings

Likelihood to Recommend

Broadcom

It is very well appropriate for companies, especially larger companies, to improve the security of using the email address or logging in the company websites which are highly confidential. This can track the employee's activities and used devices easier than just simply relying on the email and password authentication or being strict in the devices' MAC address. For me, using Symantec VIP can be a hassle if it is back to the office setup since all of the devices there are well observed and tracked so there is little to no use in using additional security like this one.
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Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
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Pros

Broadcom

  • The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP.
  • Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system.
  • The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy.
  • Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool.
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Twilio

  • Easy addition of new 2FA accounts, either manually or using QR codes.
  • Quick recognition of sites the accounts map to, and import of favicons for quick recognition.
  • Automatic syncing of 2FA information between devices.
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Cons

Broadcom

  • when setting a token to a phone call, the phone calls often take a minute + to call the user.
  • When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
  • Temporary security codes while handy, must be set to expire immediately to stay secure.
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Twilio

  • Updates are rare
  • Not publicized well, aka their marketing department has some work to do
  • Needs a better installer on Windows
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Pricing Details

Symantec VIP

Starting Price

Editions & Modules

Symantec VIP editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Twilio Authy

    Starting Price

    Editions & Modules

    Twilio Authy editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Broadcom

      No answers on this topic

      Twilio

      It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
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      Support Rating

      Broadcom

      Great vendor support, along with a great product solution
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      Twilio

      I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
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      Alternatives Considered

      Broadcom

      Duo is good but Symantec VIP really takes the cake. Both Symantec VIP and Duo Security are used as a two factor application but Symantec VIP also allows you to use physical tokens. Some of our users prefer those over their phones and we can easily leverage Symantec VIP for that.
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      Twilio

      Authy is much better at handling multi-device scenarios and the process of recovering access from a lost device is much simpler.
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      Return on Investment

      Broadcom

      • It was as easy to implement and manage as promised, so that definitely saved us time and frustration.
      • It allowed us to improve on our existing PHI and PII security measures.
      • Allowing secure access from remote locations, especially smart phones, was a huge plus.
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      Twilio

      • We need 2FA to work with many of our corporate clients, and Authy makes it easier. We haven't run the numbers, but it's probably saved at least a day or two of hassles when juggling devices.
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