Overview
ProductRatingMost Used ByProduct SummaryStarting Price
syncHR
Score 6.0 out of 10
Mid-Size Companies (51-1,000 employees)
SyncHR headquartered in Oakland, California offers their eponymous platform for HR management, benefits and payroll.N/A
UKG Pro
Score 8.1 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
syncHRUKG Pro
Editions & Modules
syncHR v5.9
Varies
Per User per Month
No answers on this topic
Offerings
Pricing Offerings
syncHRUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsSyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.
More Pricing Information
Community Pulse
syncHRUKG Pro
Considered Both Products
syncHR
Chose syncHR
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these …
UKG Pro
Chose UKG Pro
After spending six months to implement and go live with synchro, we knew we need to return to UKG within a month.
Top Pros
Top Cons
Features
syncHRUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
syncHR
9.4
1 Ratings
UKG Pro
8.1
763 Ratings
Employee demographic data9.01 Ratings8.6694 Ratings
Employment history10.01 Ratings8.5722 Ratings
Job profiles and administration9.01 Ratings8.3698 Ratings
Workflow for transfers, promotions, pay raises, etc.10.01 Ratings8.0687 Ratings
Organizational charting10.01 Ratings7.6609 Ratings
Organization and location management10.01 Ratings7.9622 Ratings
Compliance data (COBRA, OSHA, etc.)8.01 Ratings7.9491 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
syncHR
9.4
1 Ratings
UKG Pro
8.5
709 Ratings
Pay calculation10.01 Ratings8.9674 Ratings
Benefit plan administration9.01 Ratings7.9613 Ratings
Direct deposit files10.01 Ratings9.0668 Ratings
Salary revision and increment management10.01 Ratings8.6543 Ratings
Reimbursement management8.01 Ratings8.057 Ratings
Support for external payroll vendors00 Ratings8.4313 Ratings
Off-cycle/On-Demand payment00 Ratings8.7199 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
syncHR
9.0
1 Ratings
UKG Pro
7.8
531 Ratings
Approval workflow9.01 Ratings7.9477 Ratings
Balance details9.01 Ratings7.7499 Ratings
Annual carry-forward and encashment9.01 Ratings7.6412 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
syncHR
9.2
1 Ratings
UKG Pro
8.5
757 Ratings
View and generate pay and benefit information10.01 Ratings8.8732 Ratings
Update personal information10.01 Ratings8.8736 Ratings
View company policy documentation9.01 Ratings8.6527 Ratings
Employee recognition8.01 Ratings7.6269 Ratings
View job history9.01 Ratings8.8720 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
syncHR
10.0
1 Ratings
UKG Pro
7.1
180 Ratings
Tracking of all physical assets10.01 Ratings7.1180 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
syncHR
10.0
1 Ratings
UKG Pro
7.0
696 Ratings
Report builder10.01 Ratings7.3676 Ratings
Pre-built reports10.01 Ratings7.6688 Ratings
Ability to combine HR data with external data10.01 Ratings6.2467 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
syncHR
10.0
1 Ratings
UKG Pro
8.0
522 Ratings
New hire portal10.01 Ratings8.1519 Ratings
Manager tracking tools10.01 Ratings7.9419 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
syncHR
9.0
1 Ratings
UKG Pro
7.5
354 Ratings
Corporate goal setting9.01 Ratings7.8273 Ratings
Individual goal setting9.01 Ratings7.7336 Ratings
Line-of sight-visibility9.01 Ratings7.1235 Ratings
Performance tracking9.01 Ratings7.6312 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
syncHR
8.4
1 Ratings
UKG Pro
8.0
433 Ratings
Performance plans9.01 Ratings8.0386 Ratings
Performance improvement plans9.01 Ratings7.7305 Ratings
Review status tracking8.01 Ratings8.1408 Ratings
Review reminders8.01 Ratings8.2371 Ratings
Multiple review frequency8.01 Ratings8.2314 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
syncHR
8.9
1 Ratings
UKG Pro
8.1
428 Ratings
Job Requisition Management9.01 Ratings8.1410 Ratings
Company Website Posting9.01 Ratings8.8394 Ratings
Publish to Social Media9.01 Ratings8.0312 Ratings
Job Search Site Posting9.01 Ratings8.2367 Ratings
Duplicate Candidate Prevention8.01 Ratings7.2304 Ratings
Applicant Tracking9.01 Ratings8.6394 Ratings
Notifications and Alerts9.01 Ratings7.9365 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
syncHR
-
Ratings
UKG Pro
7.1
174 Ratings
Create succession plans/pools00 Ratings7.0144 Ratings
Candidate ranking00 Ratings7.2152 Ratings
Candidate search00 Ratings7.4150 Ratings
Candidate development00 Ratings7.0142 Ratings
User Ratings
syncHRUKG Pro
Likelihood to Recommend
9.0
(1 ratings)
8.3
(886 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(191 ratings)
Usability
10.0
(1 ratings)
7.9
(184 ratings)
Availability
-
(0 ratings)
9.4
(131 ratings)
Performance
-
(0 ratings)
8.5
(479 ratings)
Support Rating
9.0
(2 ratings)
8.2
(783 ratings)
In-Person Training
-
(0 ratings)
9.9
(85 ratings)
Online Training
10.0
(1 ratings)
8.8
(199 ratings)
Implementation Rating
9.0
(2 ratings)
9.0
(154 ratings)
Configurability
-
(0 ratings)
8.7
(148 ratings)
Ease of integration
-
(0 ratings)
8.0
(126 ratings)
Product Scalability
-
(0 ratings)
9.2
(92 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(106 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(92 ratings)
User Testimonials
syncHRUKG Pro
Likelihood to Recommend
SyncHR
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Read full review
UKG
UKG is less appropriate for small-mid size businesses. The cost of the product makes it difficult for me to recommend the product to smaller organizations. For the rest, I would say that UKG greatly helps organize processes and workflows for businesses. It is a great tool for managers and employees alike
Read full review
Pros
SyncHR
  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Read full review
UKG
  • The applicant tracking system for UKG is very robust and easy to use.
  • The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
  • The time and time off modules are very user friendly and easy for staff to learn.
Read full review
Cons
SyncHR
  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Read full review
UKG
  • Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
  • Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
  • More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.
Read full review
Likelihood to Renew
SyncHR
No answers on this topic
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
SyncHR
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Read full review
UKG
We are functioning very well with almost all UKG Products. We continuously look for other areas we can use the system to increase efficiencies in our processes. UKG Pro has been very instrumental in putting HR in a position to have a seat at the table when business decisions are made, and data is needed to support new projects.
Read full review
Reliability and Availability
SyncHR
No answers on this topic
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review
Performance
SyncHR
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
SyncHR
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Read full review
UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Read full review
In-Person Training
SyncHR
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
SyncHR
Training was very well done and thorough
Read full review
UKG
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
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Implementation Rating
SyncHR
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
SyncHR
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Read full review
UKG
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Read full review
Scalability
SyncHR
No answers on this topic
UKG
Read full review
Return on Investment
SyncHR
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
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UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review