What users are saying about
4 Ratings
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Top Rated
1218 Ratings
4 Ratings
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Score 6 out of 100

UKG Pro

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Top Rated
1218 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Anonymous | TrustRadius Reviewer

UKG Pro

I have worked with other HR systems and this one just doesn't compare. The ease of use and system availability for administrators is amazing. I worked with UltiPro at a company and left and wasn't using it for two years. When I came back to a company that had it, within a day I felt like a fluent UltiPro user again. Its just that easy to use and the same goes for the end user. We even have Partners that are updating their own direct deposits and enrolling in benefits!
Abby Zimmerman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

syncHR
9.4
UKG Pro
7.9
Employee demographic data
syncHR
9.0
UKG Pro
8.5
Employment history
syncHR
10.0
UKG Pro
7.8
Job profiles and administration
syncHR
9.0
UKG Pro
8.2
Workflow for transfers, promotions, pay raises, etc.
syncHR
10.0
UKG Pro
8.0
Organizational charting
syncHR
10.0
UKG Pro
7.2
Organization and location management
syncHR
10.0
UKG Pro
8.0
Compliance data (COBRA, OSHA, etc.)
syncHR
8.0
UKG Pro
7.8

Payroll Management

syncHR
9.4
UKG Pro
8.3
Pay calculation
syncHR
10.0
UKG Pro
8.6
Benefit plan administration
syncHR
9.0
UKG Pro
8.1
Direct deposit files
syncHR
10.0
UKG Pro
9.0
Salary revision and increment management
syncHR
10.0
UKG Pro
8.4
Reimbursement management
syncHR
8.0
UKG Pro
8.0
Support for external payroll vendors
syncHR
UKG Pro
8.1
Off-cycle/On-Demand payment
syncHR
UKG Pro
8.0

Leave and Attendance Management

syncHR
9.0
UKG Pro
7.5
Approval workflow
syncHR
9.0
UKG Pro
7.5
Balance details
syncHR
9.0
UKG Pro
7.7
Annual carry-forward and encashment
syncHR
9.0
UKG Pro
7.2

Employee Self Service

syncHR
9.2
UKG Pro
8.3
View and generate pay and benefit information
syncHR
10.0
UKG Pro
8.7
Update personal information
syncHR
10.0
UKG Pro
8.9
View company policy documentation
syncHR
9.0
UKG Pro
8.1
Employee recognition
syncHR
8.0
UKG Pro
7.6
View job history
syncHR
9.0
UKG Pro
8.4

Asset Management

syncHR
10.0
UKG Pro
6.3
Tracking of all physical assets
syncHR
10.0
UKG Pro
6.3

HR Reporting

syncHR
10.0
UKG Pro
7.6
Report builder
syncHR
10.0
UKG Pro
7.7
Pre-built reports
syncHR
10.0
UKG Pro
7.8
Ability to combine HR data with external data
syncHR
10.0
UKG Pro
7.3

Onboarding

syncHR
10.0
UKG Pro
8.5
New hire portal
syncHR
10.0
UKG Pro
8.7
Manager tracking tools
syncHR
10.0
UKG Pro
8.3

Performance and Goals

syncHR
9.0
UKG Pro
7.4
Corporate goal setting
syncHR
9.0
UKG Pro
7.2
Individual goal setting
syncHR
9.0
UKG Pro
7.8
Line-of sight-visibility
syncHR
9.0
UKG Pro
7.2
Performance tracking
syncHR
9.0
UKG Pro
7.7

Performance Management

syncHR
8.4
UKG Pro
7.5
Performance plans
syncHR
9.0
UKG Pro
7.5
Performance improvement plans
syncHR
9.0
UKG Pro
7.1
Review status tracking
syncHR
8.0
UKG Pro
7.9
Review reminders
syncHR
8.0
UKG Pro
7.3
Multiple review frequency
syncHR
8.0
UKG Pro
7.6

Recruiting / ATS

syncHR
8.9
UKG Pro
7.7
Job Requisition Management
syncHR
9.0
UKG Pro
7.6
Company Website Posting
syncHR
9.0
UKG Pro
8.4
Publish to Social Media
syncHR
9.0
UKG Pro
7.3
Job Search Site Posting
syncHR
9.0
UKG Pro
7.8
Duplicate Candidate Prevention
syncHR
8.0
UKG Pro
6.9
Applicant Tracking
syncHR
9.0
UKG Pro
8.0
Notifications and Alerts
syncHR
9.0
UKG Pro
7.6

Succession Planning

syncHR
UKG Pro
7.0
Create succession plans/pools
syncHR
UKG Pro
6.8
Candidate ranking
syncHR
UKG Pro
7.2
Candidate search
syncHR
UKG Pro
7.2
Candidate development
syncHR
UKG Pro
6.8

Pros

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
Jeremy Johnson | TrustRadius Reviewer

Cons

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Anonymous | TrustRadius Reviewer

UKG Pro

  • Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
  • Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
  • In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
  • When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
Jackie Marchand | TrustRadius Reviewer

Likelihood to Renew

syncHR

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.5
Based on 190 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 8.4
Based on 110 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

syncHR

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.7
Based on 129 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

syncHR

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.3
Based on 484 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

syncHR

syncHR 9.0
Based on 2 answers
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.5
Based on 787 answers
I have always had quick response times from UKG.The support staff has always been very knowledgeable and will to assist.They like to help you with your issue and show you how to correct if needed again.They also provide articles and step by step instruction if necessary.I am a very hands on person. They will help by explaining what and why, which is a big deal to me
Deborah Van Dyke | TrustRadius Reviewer

In-Person Training

syncHR

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 82 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.8
Based on 195 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

syncHR

syncHR 9.0
Based on 2 answers
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.6
Based on 153 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

Screenshots

Pricing Details

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UKG Pro Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison