Likelihood to Recommend For businesses requiring advanced email marketing features like sophisticated automation, in-depth analytics, and extensive customization, VerticalResponse might fall short due to its limited featuresVerticalResponse is ideal for small businesses or freelancers who need a simple, straightforward email marketing tool. Its ease of use and basic features make it suitable for those without extensive technical expertise in email marketing
Read full review I use Woobox for a poll/voting competition and I found it very helpful as it gathers the audience data very efficiently and provides the results in a very smart way. Woobox provides very limited features in the free version one cannot judge the capabilities of this excellent platform unless they purchase it.
Read full review Pros I love the ease of list builder because we often times have a lot of data to import. It would be simply impossible without this tool, considering the amount of customer data we have for any one given email. We really enjoy the ease of use of the HTML wizard as well. It helps even a novice be able to make a beautiful and attention grabbing email. The dashboard is functional and easy to find when you need with a quick search. Read full review Woobox makes it easy to create a variety of promotions in their platform. The technology is intuitive to use and allows for a lot of customization. Woobox has a support team that is quick to respond and help. Read full review Cons The type face is small. Not sure if this is to avoid overwhelming the reader, but I could see this being an issue with vision-impaired people or people who don't see small print well. Sometimes I find it takes multiple clicks to make one simple change. I wish there was a search field at the top of the screen that allowed me to jump directly to a client's entry to update it there. Read full review Having an easier way to creative pictures for splash pages It gets a little complicated trying to add extra entry questions Read full review Likelihood to Renew Product is easy for both technical and non-technical people to use. A cost effective solution for sending out large number of messages. We can manage unsubscribes by individual accounts, so we can have multiple multiple accounts combined to maximize our buying power on credits. Effective API for sending/receiving data makes tool a valuable asset.
Read full review I constantly use the product and they are continually evolving and developing new tools. The customer service is also US based and very efficient to address issues or questions.
Read full review Usability I truly love this product. We are moving to an all-in-one system next year and my greatest fear in doing so is how much I will miss this platform. Although we are excited for things ahead, I will always keep Vertical Response in my back pocket incase I don't love the new platform as much
Read full review It is very intuitive and provides all necessary fields to begin promotions even if you have no graphic or programming skills
Read full review Reliability and Availability Never had an issue with uptime
Read full review I have never noticed it down.
Read full review Performance No issues
Read full review It is very fast. The only thing that has taking any sort of time is when it imports photos or videos from platforms such as Instagram or Twitter. But this is more due to refresh rates than the actual program.
Read full review Support Rating At Vertical Response the help desk associates are courteous, knowledgeable and helpful. You can tell they enjoy what they do. And clearly, they are well trained because most times, the first point of contact is able to resolve any issue you may have. There have been very few times where an associate has needed to get back to me or escalate me to a supervisor
Read full review They have always answered the phone in person and been able to answer question or resolve issues same day. Not open 24 hrs.
Read full review Online Training Basic functions and online help...we used what was needed, at the time, and will continue to explore other online trainings as our functional needs expand
Read full review Implementation Rating Salesforce integration never worked right. We had to abandon.
Read full review Easy to integrate with existing Facebook account.
Read full review Alternatives Considered In addition to using Vertical Response personally I also manage email marketing for clients that already use
Mailchimp ,
Robly and
Constant Contact . While most of these platforms all offer similar features I choose Vertical Response first if the client does not have a platform in place. Typically I am also teaching the client how to use this tool and the Vertical Response visual interface is very easy for me to teach a client how to navigate and create their own campaigns.
Read full review Read full review Return on Investment We were able to blast out promotions our company was having to customers which created an increase in business. By blasting out any service issues, it keeps our customers informed so that they are not wondering what is going on. Allows us to store unsubscribed emails so that we are not constantly pestering people who do not want to be emailed. Read full review ROI was great. People remembered our company and products after the contests. This of course has to do with how much money you spent promoting, but I think Woobox made it a simpler process for people to enter a contest. Read full review ScreenShots