Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers. In addition to its…
$99
per month per user
Pricing
WebPT
Editions & Modules
Enterprise
Custom Pricing
Offerings
Pricing Offerings
WebPT
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Required
Additional Details
WebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.
Acuity is a wonderful and cheap scheduling solution that performs many of the same features WebPT's scheduler does, some better and some worse. However, Acuity is definitely designed more for small clinics or other small client-focused businesses. It took a lot of ingenuity to …
WebPT was much easier to use within documentation, having a singular interface rather than multiple core platforms to jump around in, and has been capacity for carrying information over between sessions.
Much better all the way around! More user friendly, compliant, easy on the therapists and billers, etc. WebPT constantly evolves and improves with added services or features all of which have been helpful for us so far. We will be staying with WebPT for the for seeable …
Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which …
It made more sense financially for my small clinic when we were just starting up. Through that time, they continue to be reliable and have great customer service. I have not experienced any connectivity issues like I had previously using Clinicient. We will continue to use this …
I personally liked Revflow’s RCM, billing, and customer service better, but WebPT bought the company and integrated their system. Since changing to WebPT, we pretty much only have to use one product for all our clinic management rather than different tools when we were on …
Verified User
Administrator
Chose WebPT
I do not have an answer for this. I did it about three years ago and I can’t remember what other products I rated it against.
I used Clinicient before WebPT acquired them. Their customer service was significantly lacking. However, there were some user-friendly components that we missed since switching to WebPT.
I preferred the ease of use and learning curve of WebPT. As I have become more familiar with the program I have found that there is much more to explore in terms of analytics.
WebPT is great when it comes to built-in templates and reminders. It integrates with Therabill which is our billing software. It has all of the patient's notes and documentation all sorted by case so it's easy to find what you need quickly. Customer service at WebPT is also …
Since I have worked for my company we have used WebPT. However, we did use Kareo Medical Billing and although it is a fine application- it is nice to have the EMR and Billing combined.
As of right now there aren't other programs I have used. Right now WebPT is at the top of the market and offers alot of what we need in terms of scheduling, users, billing and currently satisfied with the results.
WebPTs EMR system is much better than Kareo but their patient engagement system is essentially non existent compared to both HENO and Kareo. HENO’s system much easier to use and the fact that billing is already integrated into both HENO and Kareo makes both of them a much …
WebPT far surpasses SimplePractice and Office Ally in all areas for EHR and revenue cycle management. WebPT is on par with ClinicSource for documentation, template customization, records management and revenue cycle management for PT/OT/ST. Compared to ClinicSource and ChiroTou…
Well suited: outpatient private clinics where PTs; sports environments. Less well suited: seems like a large hospital setting might have a more difficult time with the operations. Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?
The ease of use and the modern feeling of the software is what keeps us coming back. Being able to have a new employee trained on the software in less than a week is a money saver. The many other softwares that the team at WebPT offer that intergrate with WebPT is numerous and streamlined.
It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note
Entire suite down numerous times in 2022 and 2023. Individual modules down as well. Modules rated as operational but not functioning numerous times, most so with scheduling, online intake, and outcomes.
Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT. WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which will decrease compliance.
The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.