Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
Zoho is equally competent in terms of its abilities. It is more intuitive to change (I can drag and drop items easily to customize). I find the HTML capabilities of the email module to be up to modern standards, whereas Sugar was a little behind. The Gmail extension works …
Flexibility and the great pricing model and the overall price. it is much more flexible than what other providers were offering us. Also the flexibility how to set up our own UI and the fields and forms that we would require was much better. Although a great offer compared to …
They became not user-friendly. Support was non-existent. Zoho support is always available for Chat, and in most cases, can resolve the issue to explain the steps on how to use the system.
Verified User
Director
Chose Zoho CRM Plus
Zoho CRM is very customizable but compared to Salesforce it is a lot more buggy. Support is lacking but you get what you pay for. Overall we are happy but only because we are not paying a fortune!
Verified User
Analyst
Chose Zoho CRM Plus
I migrated from Salesforce to Zoho all by myself with no third parties. Zoho provided hands down the easiest migration. SugarCRM required third parties and the system is opensource which is scary. Zoho was definitely the better solution.
I have worked with Salesforce, HubSpot, Sharpspring. I have sat in demos on Microsoft Dynamics and ZenDesk. We actually moved from SharpSpring to Zoho based on the insistence of a new VP that joined our organization. The migration was pretty painless.
Verified User
Project Manager
Chose Zoho CRM Plus
Zoho CRM Plus offers more functionality then any of the other tools we looked at. We didn't feel like adding several additional software solutions just to get the same we can have in one package here. Zoho is maybe not perfect in every aspect but overall it's a great choice.
ACT! - Zoho CRM Plus has much more functionality. GoldMine - Zoho CRM Plus has much more functionality. Microsoft CRM - Zoho CRM is easier to use, and has much less technical debt that Microsoft CRM.
It is important to keep-track with the communications with client/potential customers. One of the key things is that Zoho CRM plus could integrate with mail box and meeting (online) activities. As a consulting company, our service quality is the key of success. With Zoho …
Verified User
Representative
Chose Zoho CRM Plus
Zoho CRM Plus is better than any real estate CRM out there. I've looked at many and this is the only one that did almost everything I wanted.
We used to use Salesforce. We love the forward-thinking of Zoho's team. They are creating a system that can house most of our software needs in a single solution.
I utilize HubSpot to gather data based on IP addresses from customers who visit our website. I do not use Zoho CRM for forms since the customization is clunky to design. HubSpot collects account data from the form and that helps me evaluate to sales potential of that account. …
I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has …
It was a trial version [of Mailchimp], so I did not use the full features. Also, you can not compare Mailchimp with Zoho CRM Plus. It is like comparing a sedan with an 18 wheeler.