Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment.
The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs.
The product also has an integrated project management module.
So while Zoho has a wide range of options for automation but those are like old age. Totango has all the new age features such as web hooks, scheduled data uploads, simpler API, higher email deliverability and better UI ofcourse as compared to Zoho CRM
Zoho has 10x more features than Salesforce which is included as part of its subscription. Many customizations are also available on self-service compared to Salesforce having to charge for every customization or configuration or setup. Additional features are also chargeable on …
Before considering zoho CRM there was Salesforce but the high cost kept us away as an option. I feel that Zoho CRM's interface is simpler, more elegant and faster. Zoho CRM options are easier to enable and configure. In our market there are not many CRM options, generally they …
Zoho CRM has the main features of major tools in the market, but more cost effective and with better pricing. And compared with most of other platforms, Zoho CRM needs less technical knowledge and skills for module customizations and simple integrations.
More or less all of them were approximately same. What stands apart Zoho is, there is no implementation cost. Also we took Zoho One which has multiple products and was useful for us. The cost of Zoho One was lesser than other CRMs and it was offering us multiple other products …
Zoho CRM is similar to Salesforce in that it integrates well with other platforms. Zoho CRM has a lot more features available and is newer than Salesforce, so it seems like it has better features than Salesforce did. We selected Zoho CRM for the robust options they had …
We looked at Microsoft Dynamics since it would integrate with our Office 365, but the price was too much. Zoho [CRM] had the best reviews and had a better price point.
We are currently evaluating the possibility of moving from Zoho to MS to see if this is a better fit for our business without increasing costs too heavily
Salesforce is an adjustable client relationship the executives (CRM) framework that assists organizations of all sizes with speeding up sales, mechanizing errands, and pursuing more educated choices to develop their organizations quicker. Salesforce CRM permits your sales group …
The Zoho CRM seemed to stack up great against the other software products we looked at from a price and functionality perspective. We really liked the fact that Zoho was simple and easy. A lot of the other CRM products we encountered had a ton of additional features which were …
Zoho CRM has features like better support, API integration and ROI for our business, and also as shared before the integration capabilities are like out of the box, so gather all of the collaboration sales management that we need to achieve, Zoho CRM is an ally to our operation …
We selected Zoho based on an exploratory phase with a 3rd party tech vendor who sought out recommendations for CRM software based on our criteria. We're mostly happy with the software, but also have felt misled by the claim that there's so many apps you can plug into with Zoho …
We looked at both HubSpot and Zendesk. And we liked both of them. They had the right features and enough customization options to fit our use case scenario. But we liked the pricing and the flexibility of Zoho CRM more. The other really major factor for picking Zoho CRM for us …
Zoho CRM is much more user-friendly and customizable. Great Plains is commonly referred to as 'Great Pains' by most of our organization. The interface is extremely outdated, and the only way to import data is on the back end through complex coding. The only tech support is a …
Overall Zoho CRM is great. It might not be the best CRM but if you compare the price difference, i think Zoho CRM does wonders. I ll not line it up in the same position with Salesforce and Hubspot but it is full full-capacity CRM. If they add AI capabilities and add more …
While Zoho CRM was not as feature rich as Salesforce.com, it was definitely more affordable. We looked at upgrading our current CRM, Goldmine CRM, but it was too limited and the upgrade offered was not cloud based. We were already a Zoho customer, using Zoho Projects, and …
For customizing a CRM without needing specialist support, Zoho CRM is great. The admin UI is pretty intuitive and easy to use. Zoho CRM also works great for tracking contact records and relationships to other records. For instance, we run 10+ different programs, and we need to track every contact's relationship to any and all of our programs. Besides the program relationship, we also track organization/employer relationships, host site relationships for interns, team relationships for several of our programs, and we are starting to track grant disbursement as well. Zoho CRM's "joiner modules" handle all of these different connection points fairly well, though the data import process can be a pain.
our team found it very challenging to integrate directly to our wordpress site
while there may be a way to integrate to the SMS system, we have not discovered how a sales rep would be able to get an sms when customers leave their contact info (not through the app)
we have one team member who still works with outlook calendar. it was easy to integrate with google calendar, but a second calendar, depending upon the user
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
I've not yet experienced any unscheduled downtime with Zoho CRM. Furthermore, planned maintenance is really well communicated in ZOHO CRM, and a 'banner ad' is prominently positioned on the ZOHO CRM system notifying of times/dates when maintenance is scheduled and the system may be down for a period.
Using zoho by itself has never been a problem. However one has to check for its compatibility/sync with other software. For example, it does not have a clear and full sync with getresponse since a long long time
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
The online training consisted of watching youtube videos and pre-recorded webinars. They helped us learn what we needed, but there's still a need to learn more and where to access that information.
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.