Zoom Phone

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoom Phone	Score 8.9 out of 10	N/A	Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…	$10 per month per user

Pricing

Zoom Phone

Editions & Modules

US & Canada Metered: $10
per month per user
US & Canada Unlimited: $15
per month per user
Global Select: $20
per month per user

Offerings

Pricing Offerings
Zoom Phone
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees

More Pricing Information

Community Pulse
	Zoom Phone
Considered Both Products	Zoom Phone Verified User Professional Chose Zoom Phone Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became … Incentivized Helpful? Kayla Jane McLaughlin DIRECTOR Chose Zoom Phone I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what. Incentivized Helpful? Verified User Administrator Chose Zoom Phone The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work. Incentivized Helpful? Verified User Vice-President Chose Zoom Phone I only have experience using Teams as an attendee. I believe the Zoom Workplace platform for meetings is easier to navigate. Incentivized Helpful? Trey Topper Systems Support Generalist Chose Zoom Phone We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise. Incentivized Helpful? Verified User Administrator Chose Zoom Phone Cheaper, faster, easier for the team to adapt to and use. Incentivized Helpful? TM Tom McAnally Telecommunications Manager Chose Zoom Phone Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are … Helpful? BC Bryce Catten IT Systems Architect Chose Zoom Phone Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems. Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less … Helpful? Verified User Director Chose Zoom Phone CloudCall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone. Helpful? Verified User Administrator Chose Zoom Phone Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams. Helpful? Verified User Team Lead Chose Zoom Phone They are very comparable. Helpful? AM Ahmed Metwally Director Chose Zoom Phone Zoom Phone was the best value and had the richest features. Also, the implementation of Zoom Phone was much easier than the competing products. Incentivized Helpful? DL DAVE LYONS IT DIrector Chose Zoom Phone Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical. Incentivized Helpful? Wenceslao Unzueta Product Manager Chose Zoom Phone As I mentioned before, the interoperability between Zoom Phone communication channels with Chat and Meeting makes this a good user and customer experience. Incentivized Helpful? JZ Joe Zicari Network Administrator Chose Zoom Phone Zoom outpaces most of the other companies by miles. Teams is a 2nd but it's not even close. Cost of Zoom for longer meetings, more features might turn people off - but it shouldn't because of the actual features and integration (neat bar, Zoom rooms in 365, etc) - others may … Incentivized Helpful? Becky Bobrink Telecom Engineer Chose Zoom Phone Users did not like the Jabber chat...found it hard to use and un reliable on mobile. Helpful? LH Lonnie Hansen Director of Business Development Chose Zoom Phone This provided similar features and was a better price structure. Incentivized Helpful? Jim Schuman Regional Sales Manager Chose Zoom Phone Zoom Phone is my primary choice Incentivized Helpful? Eugenio Fajardo Jefe de Proyectos de Cómputo Chose Zoom Phone We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled … Incentivized Helpful? Verified User Employee Chose Zoom Phone We were using Google Meet prior to Zoom, it didn't have problems any, but just the overall experience of using it was not that pleasant. We switched to Zoom for better Quality in the video as well as video both. Zoom also gives a lot of options during screen share which is very … Incentivized Helpful? Verified User Employee Chose Zoom Phone Zoom Phone has more features that allow our team to work cohesively. We can have all of our team logged in to all of the phone lines we manage, instead of one person on each line at a time. This way, one person is able take calls from whichever line as they come in rather than, … Incentivized Helpful? Verified User Manager Chose Zoom Phone The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference … Incentivized Helpful? Verified User Employee Chose Zoom Phone Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster … Incentivized Helpful? Verified User Employee Chose Zoom Phone Zoom phone is SO MUCH EASIER to use than Vonage. It's easy to track calls, the interface is super clean (Vonage looks like they haven't updated since the mid-2000s). Much easier to find company contacts in the virtual directory in Zoom. Plus, the ability to dial out directly … Incentivized Helpful?
Top Pros	Pro Easy to use Pro Call recording Pro Video calls
Top Cons	Minus Internet connectivity Minus Network connection Minus Strong internet

Features

Zoom Phone

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Zoom Phone 9.5 28 Ratings 17% above category average
Hosted PBX	10.013 Ratings
Multi-level Interactive Voice Response (IVR)	9.716 Ratings
User templates	9.216 Ratings
Call reports	9.320 Ratings
Directory of employee names	9.324 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Zoom Phone 9.1 30 Ratings 8% above category average
Answering rules	9.927 Ratings
Call recording	9.828 Ratings
Call park	9.921 Ratings
Call screening	9.820 Ratings
Message alerts	9.725 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Zoom Phone 9.6 21 Ratings 17% above category average
Video conferencing	9.520 Ratings
Audio conferencing	9.620 Ratings
Video screen sharing	9.820 Ratings
Instant messaging	9.617 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Zoom Phone 10.0 29 Ratings 21% above category average
Mobile app for iOS	9.925 Ratings
Mobile app for Android	10.020 Ratings

Best Alternatives
	Zoom Phone
Small Businesses	CloudTalk Score 9.4 out of 10
Medium-sized Companies	CloudTalk Score 9.4 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Zoom Phone
Likelihood to Recommend	9.4 (31 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	8.0 (1 ratings)
Support Rating	6.6 (4 ratings)

User Testimonials
	Zoom Phone
Likelihood to Recommend	Zoom We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company. Incentivized Verified User Anonymous Read full review
Pros	Zoom Transcribes voicemails. Great for those verbose folks that leave long voicemails. Loud and clear volume quality! Great in a busy office with lots of people talking. Easy to keep track of who has called me. Has Caller ID which is helpful. Incentivized Verified User Anonymous Read full review
Cons	Zoom We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts. It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Zoom Integrated into our network. System wide access. Staff are comfortable with the product Incentivized JZ Joe Zicari Network Administrator Read full review
Usability	Zoom Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call. Incentivized Verified User Anonymous Read full review
Support Rating	Zoom Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Zoom The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments Incentivized Verified User Anonymous Read full review
Return on Investment	Zoom Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team! If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity Incentivized Kayla Jane McLaughlin DIRECTOR Read full review
ScreenShots	Zoom Phone Screenshots