Help Desk Software - Reviews

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Reviews (1-25 of 898)

Jennifer Hess profile photo
Score 9 out of 10
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Verified User
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We use Freshdesk to aggregate support requests from clients. I've added several key members of my team as Agents, so tickets can be assigned directly to them and they can communicate directly with the client for resolution. Freshdesk streamlines team communication and allows for expedient resolut...

Nicolas Poague profile photo
Score 7 out of 10
Vetted Review
Verified User
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ConnectWise has provided much more efficient customer service. Since everything is centrally managed, dispatchers can now handle and prioritize incoming tickets and schedule them accordingly.

Angela Heid profile photo
Score 9 out of 10
Vetted Review
Verified User
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We use it for our CRM system as well as tracking sales opportunities, projects, and time. Before Connectwise we had to use several different programs to accomplish the same thing, so this makes things easier by pulling it all together.

Garry Adams profile photo
Score 6 out of 10
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