Help Desk Software - Reviews

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Reviews (1-25 of 823)

Jacob Pitcher profile photo
May 21, 2019

Intercom is now part of the foundation for developing amazing customer relationships.

Score 10 out of 10
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Intercom was used at HeyOrca primarily by the Customer Support team, but we would regularly pull Product, Dev, & Sales folks into the platform to provide more context on our customers' problems. Intercom was instrumental in helping us forge relationships with customers and bring to light the issu...

    Gary Smolyak profile photo
    May 17, 2019

    Great, highly customizable and scalable ticketing system

    Score 9 out of 10
    Vetted Review
    Verified User
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    Jira Service Desk (JSD) is being used by our organization as our primary ticketing system. IT, HR and other centralized company departments use this software as a means to communicate between and users and the support staff. It solves the business problem of keeping track of a large multitude of ...

      Kenneth Harrington-Colon profile photo
      May 15, 2019

      HelpSpot Spotlight

      Score 9 out of 10
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      Verified User
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      We are using it within the IT department to troubleshoot departmental tickets within the organization. It provides a central location for the IT department to track their work and provides the other departments a single place to send emails for their IT support needs. Previously employees would a...

        Sarah Gelber profile photo
        April 30, 2019

        Tickets with Happy Fox

        Score 4 out of 10
        Vetted Review
        Verified User
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        Happy Fox works well in companies that want a full look at all of their tickets in one place. It may be better suited to smaller companies who can check or double check their tickets and have the time to spare. For bigger companies, I think there are better, more robust solutions.