Help Desk Software - Reviews

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Reviews (1-25 of 1,017)

Jose Quintero | TrustRadius Reviewer
January 23, 2020

Reach out to your external customers via social media the easy way

Score 8 out of 10
Vetted Review
Review Source

Freshdesk is a very flexible platform for customer relationship, very well suited for sharing and gathering information with our external customers via different common channels such as forums, chats, and the social media. We receive (or convert from channels) tickets from our customers, route and n…

Nicolas Poague | TrustRadius Reviewer
January 19, 2020

Powerful business tool with room to grow

Score 8 out of 10
Vetted Review
Verified User
Review Source

ConnectWise has provided much more efficient customer service. Since everything is centrally managed, dispatchers can now handle and prioritize incoming tickets and schedule them accordingly.

Jennifer Hess | TrustRadius Reviewer
January 16, 2020

Freshdesk for team efficiency!

Score 10 out of 10
Vetted Review
Verified User
Review Source

We use Freshdesk to aggregate support requests from clients. I've added several key members of my team as Agents, so tickets can be assigned directly to them and they can communicate directly with the client for resolution. Freshdesk streamlines team communication and allows for expedient resolution…