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Appian is being used by a department in my company, it usually helps us solve business problems provided by various customers. And …
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What is Appian?
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
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Popular Features
- Platform Scalability (73)9.494%
- Reusability (75)9.494%
- Drag-and-drop Interfaces (72)8.989%
- Visual Modeling (73)8.888%
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Application - Infrequent
$9
On Premise
per month per user
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- No setup fee
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What is Appian?
Appian provides a software development platform that combines Full-Stack Automation and enterprise low-code to rapidly deliver business applications. Appian can be used to improve customer experience, achieve operational excellence, and simplify global risk and compliance.
Appian is a platform for building enterprise software applications. Appian boasts running some of the most important processes at companies like Enterprise Rent-A-Car, Aviva, Dallas/Fort Worth International Airport, and the US Department of the Treasury.
Some Appian use cases include - Intelligent Business Process Management Systems (iBPMS), Dynamic Case Management (DCM), Digital Process Automation (DPA), Robotics Process Automation (RPA), and Low-code Development.
Appian Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Appian Screenshots
Appian Videos
The world’s leading enterprises trust Appian to unify humans, bots, and AI across their organization with speed and simplicity.
Ryder is the leader in commercial truck rentals and leasing, dedicated to continuous process improvement to solve customer problems, increase cost effectiveness, and ensure driver safety. Appian supports Ryder with the technology they need to deliver. Beginning with solutions ...
Show More FirstBank deployed Appian for intelligent case management to rapidly identify and resolve potential money laundering schemes. FirstBank ensures safety, achieves 100% compliance, and saves more than 1,000 work hours each year with the AML solution.
Alabama Power wanted to modernize their in-house energy improvement financing program. With Appian, they created the Smart Financing application, which automates and streamlines the entire financing process. Alabama Power has increased ally financing in some cases by 1200%.
In this video, Target IT and business leaders talk about their remarkable achievement and how they worked with Appian to transform customer journeys, streamline operations, and galvanize Target’s efforts to overcome the disruption that is so pervasive in the financial services industry.
Chris Lee of Merck and Evjatar Cohen of Appian delve into Merck's digital transformation with Appian. They discuss Merck's journey from siloed data and disjointed systems, to Appian's end-to-end solution providing workers with a simplified interface, unified data, and the comp...
Show More At Appian, we believe companies need a simpler, faster way to create powerful software. That’s why we pioneered the low-code market. Learn more about low-code in Appian CEO Matt Calkins' own words.
Hear from some of the world’s leading enterprises trust Appian to unify humans, bots, and AI across their organization with speed and simplicity.
Appian Competitors
- OutSystems
- Pega Platform
- Salesforce
Appian Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Appian Downloadables
- Enterprise Checklist: Pave The Path To Digital Prowess With Low-Code Platforms
- The BPM Guide: Accelerating Digital Transformation
- The Case Management Guide
- Appian Product Overview
- Appian Premier Support
- Deliver Customer Experience Excellence
- Appian for Employee Experience
- Appian Intelligent Contact Center™ Platform
- The Total Economic Impact™ Of Appian
- The 2021 Ultimate Low-Code Automation Buyer's Guide
Frequently Asked Questions
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
OutSystems and Pega Platform are common alternatives for Appian.
Reviewers rate Reusability and Platform Scalability highest, with a score of 9.4.
The most common users of Appian are from Enterprises (1,001+ employees).
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- Business Problems Solved
- Pros
- Cons
- Recommendations
Appian has proven to be a versatile and valuable tool for a wide range of use cases across various industries. Users and customers have reported success in automating business processes, improving productivity, and streamlining operations. Organizations have utilized Appian to replace manual paper-based systems, enabling online applications, document uploads, and simultaneous stakeholder reviews. This has greatly enhanced collaboration and cross-referencing of applications between different organizations.
In the healthcare sector, Appian has been instrumental in automating patient registration, diagnosis, and treatment workflows, eliminating paper-based processes and connecting patients with doctors and departments in a faster and more streamlined way. The platform has also been widely used for low code development and migrating older applications to the Appian code base. Additionally, Appian's capabilities in digital transformation and data analysis have allowed departments to study their own data and generate insightful reports.
Users have found Appian to be particularly beneficial for managing processes in areas such as trade reporting, client mailing process automation, onboarding new hires, workforce planning, case management, consumer marketing lists generation, CRM management, retail store remodeling, and even setting up cafes. They appreciate its ability to simplify complex tasks, automate mundane processes, and integrate with various systems. Furthermore, reviewers have commended Appian for its performance and scalability in handling large volumes of data and processes.
Overall, Appian's flexibility, customization options, user-friendly interface, collaboration features, advanced analytics capabilities, seamless integration with other systems, and overall capability for rapid development and deployment have made it a reliable choice for organizations looking to streamline operations and improve efficiency.
Intuitive User Interface: Users have consistently praised Appian for its visually uncluttered and intuitive user interface, with many stating that it allows for quick adoption by both internal and external users. The simplicity and user-friendly nature of the interface make it easy for business users with minimal training to navigate and perform tasks efficiently.
Low-Code Development Platform: Many reviewers appreciate the ease of use provided by Appian's low-code development platform. They find it beneficial that they can develop user interfaces without extensive coding knowledge, allowing for rapid application development and reduced reliance on traditional programming languages. This feature has made the development process more accessible and efficient.
Flexible Access Control: A significant number of users praise Appian for its flexibility in providing different levels of access to users based on their roles. This capability contributes to better data security and control within organizations, enhancing overall data management. Additionally, the ability to tailor processes for specific business needs and configure processes for new business users is seen as a major advantage, contributing to the software's adaptability.
Inflexible and Expensive License Model: Some users have found the license model of Appian to be inflexible and expensive, making it challenging for them to include end customer processes due to limitations in named user licenses or big bang packages.
Limited Exporting and Data Analysis Capabilities: Reviewers have mentioned limitations on exporting data to Excel, causing inconvenience for users who need to analyze large amounts of data. They have also encountered issues with the date-time stamp of exported data, leading to problems in data analysis.
Steep Learning Curve and Technical Limitations: Users have highlighted a learning curve associated with the different paradigms in Appian and experienced technical limitations when using certain browsers, particularly with date controls. Workarounds were needed to overcome these limitations.
The most common recommendations from users are:
-
Try Appian for quick application development with less resources. Users have found Appian to be a reliable platform for rapidly building applications without requiring excessive time or resources.
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Create evaluation criteria and apply a defined score to each platform for an informed decision. Users suggest defining specific criteria to evaluate different platforms and assigning scores to objectively compare them. This approach helps in making an informed decision when selecting the most suitable platform.
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Develop a small Proof of Concept (POC) to determine the requirements before deploying Appian. Users recommend starting with a small POC to understand the specific requirements and capabilities of Appian within the organization. This allows for a better understanding of how Appian can meet the organization's needs and ensures a successful deployment.
By following these recommendations, organizations can leverage the benefits of Appian and efficiently develop applications while making informed decisions about their technology choices.
Attribute Ratings
Reviews
(26-50 of 139)Companies can't remove reviews or game the system. Here's why
September 08, 2021
Appian: Best bet in the market for quick turnarounds!
Appian is being used across the IT organization in the company because of the low-code capabilities and works well in the modern agile environment with new RPA features and many more. And it addresses several aspects of the organization such as
- Migration from legacy systems
- Eliminating legacy approaches
- Automating business processes
- Customer onboarding reports
- Drag-and-drop interface for workflow development greatly speeds our apps' time to market.
- Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using traditional development.
- Quick to the market, a real emergency problem solver (e.g., COVID time related apps).
- Build once, deploy anywhere makes it easy to put an application in users' hands, regardless of form factor (desktop, mobile, etc.).
- I would like to see more flexibility in Appian's UI components.
- Appian's RPA capabilities are still growing. I would like to see more user-friendly management/creation of RPA processes.
- Debugging can be difficult, as error messages are not always detailed enough.
September 01, 2021
Pretty nice, with a slight learning curve
Appian is being used as our primary tool of development for our applications for our department. It's made our applications easier to develop (because it's relatively easy to pick up and use) and has allowed us to easily include more people when creating interfaces.
- Easy of use
- Friendly interface
- Instant results
- Multiple users editing the same interface
- Process models
- Initial ramp up may be tricky for some
August 31, 2021
Appian is a great tool for BPM
We use Appian for onboarding new hires for our clients. We are a staffing company and onboard thousands of people a week. Our Appian solution helps us keep track of the many onboarding activities for each new person (candidate) we hire, including background checks, drug screening, form signatures, and more. The workflow management automation is quite valuable. We use it for our candidate tracking and are evaluating Appian for other initiatives.
- Workflow management
- Technical engagement with development and business
- Flexible candidate tracking configuration for our specific workflow needs
- Provide enhanced and additional production usage details (similar to Salesforce)
- Expose enhanced and additional production and pre-production environment logs
August 16, 2021
Fantastic product always striving to become better
Appian is being used to digitize and improve operational efficiencies within our organization. As with all digitization initiatives, Appian is used where a combination of users and processes are involved in business operations. We also aim to move away from legal Excel spreadsheets to workflows.
- Workflow automation
- Rapid time to market of applications
- Starting with version 21.1, Appian also does a great job at allowing developers to compare code changes from one version to another and highlighting differences
- Learning curve with Appian is lesser than with products like Pega
- Appian could introduce version control for certain key components like record types
- Parallel development of code with Appian is really hard when multiple developers share the same objects. This is an area where Appian could do better.
- Appian can keep getting better at robotic process automation to make it easier for 'low-code' developers without much knowledge of Java programming to implement RPA.
August 03, 2021
A developer's opinion.
Appian is currently being used to develop any new software services applications within my department. Currently, Appian development is happening in a few different departments, but as of now, not many. The applications developed using Appian address the need for updated forms collections. The previous methods are tedious and require a lot of uploads/downloads for the tasking to be completed. Using Appian has made it easier on the user when completing forms and seeing tasks through to the end. This includes the processes where more than one type of user is required to complete one step of the process and push it to the next step. There are some issues that I've encountered, but I believe that these issues come from our specific business rules and how we are using Appian. Furthermore, after having several meetings with Appian representatives, a lot of our requests for features are already in the process of being created and it's just a matter to time before they are available.
- It's easy to get started with little development experience.
- Changes are immediately visible.
- The Appian Community website usually has quick responses to questions.
- Better configuration management.
- Better control over change management.
- Error messages contain more specific errors.
August 03, 2021
Best BPM Tool? It's Appian!
Appian is an excellent BPM tool to design and deliver business solutions quickly and reliably. With Appian, creating workflows and managing processes is very easy. It comes with lots of out-of-the-box functionalities to ease and manage the business functionalities.
In our organization, we use Appian at full capacity to deliver the best for our clients. It is continuously evolving and always tries to meet the market requirements such as Artificial Intelligence, Document Processing, Robotic Process Automation, etc.
If you are stuck somewhere, it has a great community too where other professionals and even Appian employees are ready to help.
In our organization, we use Appian at full capacity to deliver the best for our clients. It is continuously evolving and always tries to meet the market requirements such as Artificial Intelligence, Document Processing, Robotic Process Automation, etc.
If you are stuck somewhere, it has a great community too where other professionals and even Appian employees are ready to help.
- Business process designing.
- Quick apps.
- Integration with other systems.
- No-code development.
- Cloud.
- OOB document processing.
- Complex business flow designing.
- Easy to code - SAIL editor.
- Architectural knowledgebase.
August 03, 2021
I like it a lot for many reasons
We use this for workforce planning which means to both analyze current workforce as well as to look forward for future opportunities and understand people and training needs in order to plan and prepare properly for future projects. The scope is global in nature with projects in over 30 countries.
- Ease of use.
- Ease to adapt.
- No need for IT to program.
- Timeline charts could be better.
- More data points in cross functional reporting.
- Ease of integration of systems.
August 02, 2021
Great coding but tough cost
Appian is being leveraged by a few businesses within Citi. Appian is used to address all kinds of business problems in the businesses it is used. I have used this to replace old, out-of-date applications while also being used to support a new process that never had any structure to it at all.
- Customizability of Interfaces
- Flexibility of workflows
- Great training resources
- Fun to code
- Better process modeling development UI
- Better licensing options
- Better breakdown of variables in process modeling
July 31, 2021
Low Code Platform
Our engineering department has been using this product since 2017 to automate business processes. It's very lightweight, has a low code platform, and is easy to build software applications quickly. Since Appian's adoption, we were able to deliver business functionality so quickly.
- Appian's GUI design
- Easy to use Business Process' palettes
- Easy to navigate within Appian - Admin console, DB, Process Design
- Needs more robust functions libraries
- Third party Java libraries (API) support
- Support for user defined functions
July 29, 2021
Appian at an Enterprise Company
Appian is used as a low-code software solution in the AT&T Consumer Organization. It addresses complex process[es] and automation issues across the organization.
- Process Modeling
- User Experience
- Ease of development
- Integrations with other platforms
July 28, 2021
Great for speedy user interface implementation!
Appian is being used to replace older technologies in development of the support tools for the analysts in Fitch. Currently, it is more of a pilot program on a department level. So far, it looks successful and has prospects to be used across the whole organization. Appian addresses problems which we had with other technologies which were not flexible enough to allow for implementation of the applications to meet their needs.
- Appian speeds up the development.
- Easier to build user interfaces.
- When application using Appian fails - Appian throws pretty detailed errors helping debugging.
- Search issues when type ahead and database search are used in the same field.
- Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
- Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like JMeter to overcome dynamic correlation problem for performance testing.
July 28, 2021
Great product for centralizing workflows
Appian allows us to give our offshore operations team a platform where they can quickly create web portal workflows that accommodate special project demands.
- Role based access
- Visualization of data
- Connection to multiple third party flows (FTP, email, filedrop)
- Enterprise database access
- Common development language for extensions (.NET, Java)
- User license costs
July 27, 2021
Helps Speed Software Delivery
FRB is the largest Appian customer in the West Coast I believe. It is used across multiple line[s] of business like deposits, PWM, lending etc. It solves many workflow oriented problems such as onboarding.
- Manages businesses workflows well. Increases delivery by [up] to 50% against traditional programming languages.
- Fast to develop onboarding related applications.
- Integrations- authentication mechanisms are still some[times] not out of the box like Snowflake, OAuth 2.0, [etc.]
- Lack of source control makes it hard to manage environments. Need something similar to GitHub for Appian
[Appian is being used from] Business Interface and Solutions to User and client interactions. It allows for simplified data acquisition from users to replace legacy applications. Additionally [helpful] for creating interfaces for users to interact with clients, tracking the activities, and assigning follow-up tasks for the same.
The Secure Web interface allows us to streamline the processes and allows access to all levels of users, as well as clients.
The Secure Web interface allows us to streamline the processes and allows access to all levels of users, as well as clients.
- Common interface design
- External system integration
- Incremental Security and integration to AD
- Scheduled and on-demand Execution
- Creation and execution of Test cases
- Patterns for DB Maintenance
- simple Value setting of variables outside of interfaces.
July 19, 2021
Beginner Appian Developer Review
Appian is used to manage Network Order Processing. It is being used by few departments. It solves a pain point. Faster processing of orders. There is a huge implementation in Wireline Order processing.
- Task management through the work flow.
- Easily can be implemented for collaboration between different work groups.
- Easily can be integrated between upstream and down stream systems.
- For each release of Appian, it looks like regression testing is not proper. We see some broken old functionalities whenever it is upgraded. It can be improved.
- Record List Grid View can be made with little flexibility. So that in the future we can use records instead of building reports.
- In the monitoring view, better to keep 'process activity' tab as the first to load instead of the 'health dashboard.'
Appian was selected as the platform to help implement a global workflow management process for contract, premium, and claim management in our organization. The implemented solution allows our organization to standardize our processes, consolidate the information and provide a dashboard for our executives. Aside from this, it has considerably reduced our time to market and improved the quality of the solutions we deliver to the users in our organization.
The solution(s) implemented in Appian are deployed worldwide across all Aon Reinsurance offices.
The solution(s) implemented in Appian are deployed worldwide across all Aon Reinsurance offices.
- Low code platform.
- High availability and scalability.
- Streamline integrations with external APIs.
- Monitoring and error logging.
- Integration with third party source control tools.
- Better CI/CD capabilities.
- Debug capabilities.
- OCR capabilities.
Appian is being used across the whole organization both as a Low-Code development BPM tool to develop and use the various applications across different Business Units.
It is being very helpful in developing various banking applications like loan processing and claim settlement to name a few in easy to use manner.
It is being very helpful in developing various banking applications like loan processing and claim settlement to name a few in easy to use manner.
- Easy to Scale Process Management
- Ready Out of the Box Functionalities solve regular problems
- Innovating by Introducing New Features like AI
- Sometimes finding OOTB functionalities is difficult specially for first time uses
- In-Line help could be improved further to help new learners
- The new Appian Certification levels are a bit confusing
June 15, 2021
Appian a great product in the right place!
We use Appian for low code development, specifically, we are migrating several older applications to our Appian code base. Specifically, we are using in the Production and Technology workspace and slowly expanding the Appian footprint across the organization. Given the distributed nature of our workforce, using a tool like Appian allows us to leverage more expensive managers with our emergent coding organization.
- Allows at a glance workflow documentation which assists in the need we have for information readiation.
- Drag and drop interface for workflow development greatly speeds our apps time to market.
- Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
- There is a definite learning curve associated with Appian and functional information may be difficult to find.
- Better in line help would be a welcome addition.
- The pace of change means that, just about the time we are mastering this version, the NEXT version is coming out.
June 03, 2021
A Good Automation Tool
We are using Appian as our enterprise business process automation platform. We started off small and we are expanding the tool to new departments. Appian addresses the dependency we had on email communications, now everything is ported to a workflow for better visibility of how each department works.
- Ease of implementation.
- Integration and flexibility work with multiple platforms.
- Well defined roadmap on upgrades and bringing in new features.
- Database, Appian uses MySQL and recently moved to MariaDB, which does not have good support. Appian should offer connectivity to multiple database platforms.
- Backward compatibility, Since Appian releases multiple patches, it will be good to have tools to migrate deprecated services to the supportable services.
May 21, 2021
Appian is great choice and a difference maker
Appian is currently used with more than 10 apps in different business areas. Credit onboarding, KYC, Customer Service, Compliance, Internal forms, Taxes, etc. So it is used by a wide variety of users and in very different numbers of users per app, from 5 to 800.
- Easily integrate data over silos
- Brings together business and IT people alongside a clearcut model and languange
- Quick to the market, a real emergency problem solver
- Strong stability combined with excellent architecture
- Provides excellent customer services and insight
- License model is rigid and expensive
- Hard to include end customer processes due to named user licenses or big bang packages
Appian is a key component of our initiative to automate business processes and improve the quality of manual work through tailored LOB applications. It enables rapid delivery and iteration on these internal applications. We are also taking advantage of its strengths in the case management area.
- Making process models the core of the solutions you build, with AI, Bot and human interactions through low-code UX.
- Highly skilled professional services team.
- Low code data integration that provides a platform for unifying data across back-end systems.
- Ideal for building tailored case management solutions.
- No built-in support for integrating with messaging or event streaming systems.
- Limited ability to customize UX beyond the out of the box components.
- No true cloud auto-scaling (yet); relies on reserved VM instances.
May 19, 2021
My experience with the low-code platform
In our organization, Appian is used by every employee across the whole organization including the interns so as to ease the internal processes starting from onboarding, leave requests, timesheet submission, and most of the business workflows that need approval.
- Maintaining historical records.
- Powerful reporting options.
- Enhanced security handling.
- Ease of maintenance & reusability of business workflows.
- Better support with respect to product issues.
- Capability to connect with multiple systems.
- Capability to combine with RPA/ML/AI.
- More site branding options.
May 18, 2021
Appian 2021 Review
We are using Appian as the software to power one of our student service platform. We have built multiple products on the platform that allows cross communication throughout the entire organization. This has greatly helped our organization's efforts in digitalizing and improving our business processes. Appian has allowed fast development and great customization to create whatever feature is needed.
- Aggregating data in one location
- Speedy development
- Friendly to use interfaces without Javascript
- Record functionality has limitations with user filters default of one selection
- Unable to remember which tab the user last navigated from since there is one URL for all tabs on one page
- Unable to preview uploaded document unless it has been saved to knowledge center
May 18, 2021
Appian is a powerful rapid application development platform that integrates with almost everything
We leverage Appian across the entire enterprise. We build solutions with Appian to manage multiple business processes.
- Rabid application and interface development
- Integrating with other systems and data sources
- Appian needs an option to run processes as a service account
- Appian needs to add gcc high to its SharePoint integration
Appian is used [within] the company. My [department] is in charge of developing tools for the rest of the departments. Appian is helping us a lot for the digital transformation. Also It helps us studying the [data] and making our own reports so we take advantage of our data. Appian is [becoming] more and more important and [satisfices] our needs.
- Avoid human errors
- Centralize information
- [Accessible] everywhere, via pc or mobile device.
- Need individual [Appian] license