Overview
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Store knowledge of employees and customers and secure it for the company
Bold360 Chat AI Bot
Very pleased with our experience
Good option and support for simple chat bot functionality
Exceeded our expectations!
Improvement over other chat services
Taking customer service to a new level with a smart solution
Chatbot helps improve access to government information.
Great product, great team
1. Customer Care agents - the Bold360 ai as a knowledge bot
2. Vendor populations - the Bold360 …
Bold360--great bot with a live chat option!
Bold360 Review
A chat and email environment built to scale globally.
Using Bold360 to enable employee support empowerment through automation.
Outstanding Service from Bold360
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
5 people also want pricing
Alternatives Pricing
What is Einstein Bots?
Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Genesys DX (discontinued)?
Genesys DX (discontinued) Video
Genesys DX (discontinued) Competitors
Genesys DX (discontinued) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(103)Attribute Ratings
Reviews
(1-25 of 36)Bold360 Chat AI Bot
Improvement over other chat services
- Reporting
- Channeling to different agent groups
- AI capabilities and self-resolution for customers
Bold360--great bot with a live chat option!
Bold360 Review
- Dialogflow (formerly Api.ai), Azure Bot Service (Microsoft Bot Framework), Kore.ai and LivePerson LiveEngage
Best suited to simple questions and answers
Many other vendors don't have the customer-facing functionality of Bold360.
You don't need to be sat at your desk to offer support to your customer enquiries. Bots can be your extended team!
Easy, quick and self-sufficient
For success, choose the best
Love Gold? Love Bold360!
Bold360 Review
Bold can be better
Make work easy with Bold360.
Happy with Bold360!
Let's chat about Boldchat
- Zendesk Chat (formerly Zopim)
- Reliability
- Custom design options for chat windows/chat buttons
- Chat statistics per web site
- Multiple chat windows with different settings
- Quick and comfortable search of canned responses
- Proactive chat option
Bold360: A Bolder Way to Communicate
Bold 360 at Frontier Communications
Bold360 is great
- Skype for Business (formerly Lync)