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Filter 25 vetted Crownpeak DXM reviews and ratings
Reviews (1-10 of 10)
Our entire web department uses DXM to build websites, including websites for our clients. It allows our enterprise clients to have a tool that supports both their non-technical content creators as well as their UX engineers.
- Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
- Ease of use is great because even non-technical users can get in and add content after minimal training.
- Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
- Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
- Integration with 3rd party digital asset management tools would be great.
- Smoother integration with source control would be nice.
November 13, 2019
Review of Crownpeak DXM
Our company is a digital agency that develops and maintains websites for many clients, and we use Crownpeak for websites with several of our clients. I'm not sure why Crownpeak is used other than that it's cloud-based and our company has a long history with it, so we have a partnership with Crownpeak.
- The form inputs are very flexible
- The REST API is generally pretty intuitive
- It feels very top-to-bottom and self-contained, so I don't have to bother with lots of plugins and interop and such
- Navigation within the folder structure feels clunky all-around.
- Local debugging is difficult-to-impossible
- The Visual Studio plugin is buggy
- True documentation for the REST API is sparse
October 25, 2019
Good in some areas, bad in many others
Crownpeak is being used across our entire organization. We use it to publish community events and for registrations of those events.
- The ability to search for registrants within a list
- Individualizing event information
- Takes a LONG time to load.
- Can't delete a registrant without them being notified (for example, if someone registers multiple times).
- Can't upload files in special instructions (for example, an event flyer).
September 20, 2019
Let's not make that mistake again! Waiting for the end of our contract.
Crownpeak has been deployed to manage our corporate Website and blog, and our internal intranet. We selected the platform for what we were told would be a platform that would allow our business users to easily create blog posts and personalized user experiences. Marketing is the department largely responsible for the day-to-day management of the Website, but the entire company uses the intranet.
- The sales team is phenomenal at making promises.
- The support team is very responsive, at communicates in a timely fashion. Trouble tickets have always been addressed within the SLA.
- Product updates are delivered frequently.
- Initial setup is a nightmare, and pretty much impossible without an expensive professional services engagement or an outside consultant.
- It is difficult to create personalized content, and the module is not particularly robust, at that.
- The user interface is extremely confusing for business users, and time-to-productivity is high.
September 17, 2019
An ideal CMS tool for offering a great user experience
Crownpeak DXM is being used by the digital experience team within the Corporate Marketing Department at my organization. We're using it to manage and host our 19+ sites and their related image, video, PDF and other assets.
- Simplistic Content Management - the system is very easy to learn and use.
- Customer Support Team is great - our issues get responses and resolution in a timely manner.
- It's really easy to clone/duplicate assets, which helps with building out new sites or new sections within existing sites.
- I never got to use the desktop application version - which my colleagues love(ed) - but the web browser version, although easy, has some weird glitches. For instance, I have to refresh the browser one-two times per day to get the scroll bar to appear to scroll through long form asset files/content pages.
- It would be nice to have some kind of capability to have new files/PDFs wrapped when you upload them. At the moment, I have to upload a new file, then go manually wrap it before I embed it on a page, which adds an extra step to common tasks I perform.
September 13, 2019
Great product and great support
We use Crownpeak DXM to update a variety of websites for the Virginia Department of Transportation. It provides content and breaking news to Virginians looking for project and traffic updates. It is used by many across the state who contribute content to the websites.
- Allows non-technical people to update the website with ease.
- Allows updates from anywhere there's an internet connection.
- Fast cloning of template files allows for the fast creation of new websites.
- I think I stumbled on something. When a website is built out, it would be nice to be able freeze the templates, rendering them Read Only.
- There are many, many backend files needed to get links to files and other pages working. It would be nice to streamline that.
September 11, 2019
Friendly for content editors
We use it for SEO and WCAG checks and balances, as well as optimization of the site.
- Deployments of dev updates to templates affecting large numbers of URLs.
- Customizable templates.
- Folder architecture is easy and intuitive.
- The drag and drop functionality of components to build templates as a non-designer/developer.
- Personalization functionality - Cannot use for it for A/B testing.
- Moving around from a web page to a quick view of other assets like images is cumbersome.
September 19, 2019
A partner in need is a partner indeed.
We use Crownpeak across the organization and not just limited to a specific department. It manages the website of our company.
- It creates amazing pages which can hold a bunch of information and also keeps the customer attracted towards the page despite of so many details.
- It gives a variety of template options which suits best with all types of content
- The best part about Crownpeak is that its very user friendly and non technical person can also use it to keep the website up to date.
- I don't actually know if this is a con but there are different templates we have to manage to create one single page. If we can manage all templates in one particulate form than it will save time and error free as well.
- Website is more smooth if the images used are optimized. Right now I have to optimize all the images before uploading it to database. If the platform has a functionality which can optimize image automatically that will be very helpful.
September 17, 2019
A good option.
It is our CMS of choice for our website.
- Asset organization
- Publishing
- Working in the editors may require lots of scrolling.
September 04, 2014
CrownPeak is a Difficult Development Environment
CrownPeak is well suited for simple article and blog websites and allows copywriters the ability to manage large amounts of textual content. A large client of our agency uses it to host most of it's web properties.
- Hosting simple article pages and images
- The development environment is sub-par. It's difficult to create any type of "application" as the format of page templates is not suited for compile-time checks, cross classes, and many .NET libraries are excluded. You cannot use modern development techniques such as SASS for CSS, nor does their system minify or bundle JavaScript or CSS. There is no place for a standard relational database so creating "category" pages of related content is difficult. There is no source control integration. Again. No source control history or usage whatsoever. Also, a real difficulty in development is the code-deploy-wait model used - it's similar to SharePoint in that a developer makes a change to a template, saves, and then needs to "deploy" that change to another server to view it. The deployment usually takes from seconds to minutes. This makes development take a lot longer than other platforms where the feedback is more immediate.
- The content creation user experience is very confusing. For instance, there is a "new" menu for creating content but the developers control of that is limited and end users often get lost in a large development template folder looking for the "right" template to use. Other content creation systems like Wordpress are a lot more intuitive.
- The documentation and online forum are particularly lacking. The documentation does not have many examples and the forum is extremely cumbersome and limited. Most of the "help" documentation is sideways Powerpoints. CrownPeak makes up for this with their support email system - they respond very quickly - but it's very hard to look up anything for yourself.
Crownpeak DXM Scorecard Summary
Feature Scorecard Summary
About Crownpeak DXM
Crownpeak DXM aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.
Crownpeak promises to provide enterprise digital marketers and business users the necessary speed, flexibility, and self-service capability to launch new digital experiences themselves. The platform also offers a secure, stable, scalable architecture that ensures peace-of-mind for corporate IT and information security teams.
Categories: Digital Experience, Content Management
Crownpeak DXM Integrations
Jive, Marketo, Oracle Eloqua, Salesforce.com, Oracle CRM, Google Analytics, Webtrends Analytics, Adobe Analytics, Brightcove, Janrain, TagMan, MS SharePoint, Dropbox, Box, Site24x7, Khoros Communities (Formerly Spredfast + Lithium), Disqus, ExactTarget, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Twitter, LinkedIn, Facebook, Inquira, YouTube, IBM, Lionbridge, EC Innovations, Sajan
Crownpeak DXM Competitors
Evoq Content, OpenText WEM, Sitecore Web Content Management, Ingeniux CMS, Adobe Experience Manager, Episerver CMS, SDL Tridion Sites, CoreMedia, Acquia Platform, Percussion CMS, HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager), Ektron Web Content Management System (Discontinued)
Pricing
Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
For the latest information on pricing, visit https://www.crownpeak.com/products/digital-experience-management
Crownpeak DXM Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 0% | |
| Mid-Size Companies (51-500 employees) | 20% | |
| Enterprises (> 500 employees) | 80% |
Crownpeak DXM Support Options
| Paid Version | |
|---|---|
| Phone | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
Crownpeak DXM Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Languages: | All major languages |