Crownpeak DXM (SaaS, headless, adaptable, interoperable)
We use Crownpeak DXM for website design and build implementations for our client's customer marketing in the UK, Europe, and the USA. …
Crownpeak DXP
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Crownpeak DXP
Overview
What is Crownpeak DXP?
Crownpeak DXP is a composable, enterprise-ready Digital Experience Platform that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible and transactional experiences fast without compromising on functionality,...
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How Crownpeak DXP Differs From Its Competitors
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Top Rated
2022
Popular Features
View all 14 features- Publishing workflow (27)8.484%
- Page templates (27)8.383%
- WYSIWYG editor (26)7.676%
- Code quality / cleanliness (26)7.676%
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Pricing
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What is Crownpeak DXP?
Crownpeak DXP is a composable, enterprise-ready Digital Experience Platform that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible and transactional experiences fast…
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For the latest information on pricing, visithttps://www.crownpeak.com/products/hybr…
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What is Crownpeak DXP?
Crownpeak DXP is a composable, enterprise-ready Digital Experience Platform that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible and transactional experiences fast without compromising on functionality, security or service.
Crownpeak DXM aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.
Crownpeak DXM aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.
Crownpeak promises to provide enterprise digital marketers and business users the necessary speed, flexibility, and self-service capability to launch new digital experiences themselves. The platform also offers a secure, stable, scalable architecture that ensures peace-of-mind for corporate IT and information security teams.
Crownpeak DXP Features
Web Content Creation Features
- Supported: WYSIWYG editor
- Supported: Code quality / cleanliness
- Supported: Content versioning
- Supported: Admin section
- Supported: Page templates
- Supported: Mobile optimization / responsive design
- Supported: Publishing workflow
- Supported: Form generator
- Supported: Content scheduling
Web Content Management Features
- Supported: Internal content search
- Supported: Content taxonomy
- Supported: SEO support
- Supported: Browser compatibility
- Supported: Bulk management
- Supported: Page caching
- Supported: Availability / breadth of extensions
- Supported: Import / export
- Supported: Website analytics
Platform & Infrastructure Features
- Supported: API
- Supported: Internationalization / multi-language
Security Features
- Supported: Role-based user permissions
- Supported: Version history
- Supported: Simple roll-back capabilities
Additional Features
- Supported: Digital Quality Management
- Supported: Personalization & Testing
- Supported: Full Stack Hosting
- Supported: Platform Agnostic Deployment
- Supported: Advanced Cybersecurity Capabilities
Crownpeak DXP Videos
Why doTERRA Chose Crownpeak DXM
Before and After Crownpeak DXM at doTERRA
Crownpeak DXP Integrations
- Jive
- Adobe Marketo Engage
- Salesforce.com
- Oracle CRM
- Google Analytics
- Webtrends Analytics
- Adobe Analytics
- Brightcove
- Akamai Identity Cloud
- TagMan
- Microsoft SharePoint
- Dropbox
- Box
- Site24x7 All-in-One Monitoring
- Oracle CX Marketing
- Khoros Communities
- Microsoft Dynamics 365
- Disqus
- ExactTarget
- Inquira
- YouTube
- IBM
- Lionbridge
- EC Innovations
- Sajan
Crownpeak DXP Competitors
Crownpeak DXP Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | All major languages |
Frequently Asked Questions
Crownpeak DXP is a composable, enterprise-ready Digital Experience Platform that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible and transactional experiences fast without compromising on functionality, security, or service.
Evoq Content, OpenText WEM, and Sitecore Experience Manager are common alternatives for Crownpeak DXP.
Reviewers rate Role-based user permissions highest, with a score of 8.8.
The most common users of Crownpeak DXP are from Mid-sized Companies (51-1,000 employees).
Crownpeak DXP Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 80% |
Comparisons
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Reviews and Ratings
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March 09, 2022
Crownpeak DXM (SaaS, headless, adaptable, interoperable)
Score 10 out of 10
Vetted Review
Verified User
We use Crownpeak DXM for website design and build implementations for our client's customer marketing in the UK, Europe, and the USA. Crownpeak delivers on our core customer marketing principles - European GDPR compliance, and the principle of capturing customer data as part of transparent value exchange is baked into the platform. Their partner relationship and technical roles understand what marketers need from a WCMs investment. We're able to collaborate with them to tailor solutions for client best-fit. DXM is composable too, so we have the flexibility of integrations with several best-of-breed APIs across CRM, PIM, DAM, Commerce already in place. The SaaS model, means we get version updates with new features and functions without our developers getting involved in integration and update tasks. We know exactly what year-on-year platform costs will be, so we can plan content marketing and CRM budgets - rather than spending time and money on developer tasks associated with version updates.
- Due to the headless nature of the platform, publishing is super fast straight to HTML.
- One repository of content capable of feeding different applications across different languages.
- Flexibility of integrations fits well with the compossible enterprise model
- Back end look and feel is a little dated, could do with some updating on interface design.
- Navigating content tree's can be a little long winded with deeper content sites, although it's hard to see a way around this.
Although it has plenty of 'out the box' features, Crownpeak DXM acts like a headless CMS. It's interoperable with other systems and tools in the customer communications and digital business toolkit, including CRM, PIM, and Commerce tools. This fits well with the composable enterprise model, allowing us to work with the 3rd party systems our clients already have in place and (as long as these legacy systems are 'fit for purpose') composing 'best fit' solutions for our clients needs and saving time and money.
February 15, 2022
Crownpeak DXM - Truly SaaS!
Score 10 out of 10
Vetted Review
Verified User
We are a Crownpeak partner and implement DXM for various clients. Typically it is used by the marketing, or digital, department on behalf of the whole organization. It serves as a the backbone for the web presence for a business. i.e., it's the product that allows a business to maintain its website easily and effectively, refreshing content as needed.
- The SaaS platform eliminates the headache of upgrades and patches and allows businesses to just focus on the site development and day-to-day management.
- Crownpeak's technical support team is always prompt with answering any question or issue that arises.
- The lack of real-time debugging may contribute to additional development effort at times.
- Although its my understanding that its being addressed, the publishing queue can be slow at times during extremely heavy publishing loads.
We've recently begun building out headless solutions on Crownpeak using Vue. This has allowed us to build solutions more quickly, typically while utilizing lower cost resources. In addition, not having to worry about upgrades allows our clients to focus their budgets on important things like new functionality, targeted landing pages, and other initiatives that help drive revenue.
- Online training
Yes
Yes, with Crownpeak, you are always on the current software version so you don't have to "upgrade" like traditional platforms. If you want to utilize new features, then you have to restructure your templates like you would with any platform.
February 10, 2022
Crownpeak in Real Life
As a digital consulting agency, we provide technology development for a variety of pharma clients. We recommend and deploy Crownpeak DXM as an enterprise solution for efficient and effective content and asset management and website development. Our most current deployment is for an international bio technology firm. We have deployed Crownpeak as the content management solution across the entire enterprise and across all brands. The benefits include content and asset re-use, reduced maintenance and support costs, and measurably faster times to market.
Our last three deployments have have included multiple brands, within the same company. The ability to leverage the Component Library, adn re-use standardized componets, has been a huge advantage. In terms of speed to market and reduced cost of ownership.
Our last three deployments have have included multiple brands, within the same company. The ability to leverage the Component Library, adn re-use standardized componets, has been a huge advantage. In terms of speed to market and reduced cost of ownership.
- Component re-use.
- Scalable platform.
- Very robust suite of development and post-development tools.
- Excellent training and support.
- Built-in support for IP management and geo fencing
- Multi-language support
- A-B comparisons of designs
- Additional integrations with 3rd party tools and systems.
February 09, 2022
Crownpeak is a great CMS
We implement the websites of our customers with Crownpeak DXM. Our clients move to Crownpeak DXM because with their existing CMS they are not able to manage the customer experience and their systems are not flexible and agile. We do a full implementation of their websites: UI/UX Design, Front End Development, Back End Development, SEO, Tagging, Content Migration, and Testing. For example, a recent client wanted to move their 7 different websites (all having 60+ locales) from AEM to Crownpeak DXM. The reason was that AEM is very costly, it takes a lot of time to implement a change, is difficult to maintain, is not flexible, is not agile and AEM resources on the market are expensive. Crownpeak on the other hand is very flexible, agile, less costly (compared to AEM), very secure, easy to maintain, and has a good performance overall.
- Less time to market
- Easy to maintain
- Flexible
- Secure
- Good performance
- Better developer experience
- More technical documentation
- Instead of relying on 3rd party personalization (eg Dynamic Yield) invest in improving their own personalization capabilities
February 02, 2022
A Powerful Platform to Rapidly Create Your Digital Experiences
We have implemented Crownpeak DXM for our client's organizations. This includes the development of websites, campaign sites, etc. Crownpeak DXM allows us to design, develop, manage and publish content across multiple channels, and in multiple languages in a very rapid and agile manner. From an architecture standpoint, Crownpeak DMS supports headless and server-rendered architectures which are nice to have that flexibility. In either approach, Crownpeak DMS handles taking care of CMS security, applying patches, performing upgrades, etc. One business challenge that Crownpeak DXM is a great fit for is when organizations need a complementary CMS in order to handle quickly changing needs that might otherwise not be accomplished on their primary CMS.
- Speed and agility of developing solutions
- Headless architecture
- Support for latest security and privacy rules
- Content taxonomy has a learning curve
January 31, 2022
Enterprise Level CMS functionalities with Saas infrastructure!
We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tools provide a seamless content management operations process; the workflow structure and content management process allow non-technical users to create state-of-the-art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors, we are able to create, manage and push content globally (in various languages) with fewer efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement.
- Build & manage digital experiences without dependency on your IT team
- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
- Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
- Platform can be slow sometimes.
- Training materials are limited
Due to the Cloud-first decoupled architecture there is an advantage of separating the management of the experience from the delivery of the experience. This allows Crownpeak to deliver any type of content into any technology, located anywhere. Another key benefit is its interoperability – it’s very easily integrated with third-party platforms, making it possible to build a world-class marketing technology stack quickly and efficiently. What’s especially unique about Crownpeak is that there’s no need to rip and replace any of your current systems if you’re still getting business value from them.
- Online training
- in-person training
No
January 28, 2022
Crownpeak DXM Review for Marketers!
My team within the larger organization uses Crownpeak to manage our entire digital website offering. In my specific use case, I use Crownpeak to build out and manage specific landing pages for the Enterprise marketing experience. The main business problem is to build out a space for those in the Enterprise space can come and learn about our product.
- The webpages themselves are relatively easy to build
- There are many creative options within the tool to use for web page build outs
- The UI is very clean and organized
- The taxonomies within Crownpeak are complicated and could be easier to be organized
- The platform itself can be slow at times (resolve times can be a bit long)
- More specifically, saving files can be extremely slow at times...
January 27, 2022
Crownpeak DXM - Hybrid and Truly SaaS
Score 10 out of 10
Vetted Review
Verified User
We implemented Crownpeak DXM for our customers. Over the last many years, we have worked on different types of CMSs and have found that none of them are truly SaaS + allow for both server-rendered and pure decoupled builds. Crownpeak allows for both and without any worry about CMS security, patches, upgrades, etc. Crownpeak is very agile, customizable, and easy to implement. Above all, the Content Management experience is one of the best. With Crownpeak, moving content from one environment to another can be achieved at individual page level/asset levels and without any IT involvement/database syncs. Crownpeak allows the content manager to create new pages in a lower environment, as well as manage content and quickly move it through the review process. Once approved, they themselves can push the same page to higher environment/production without re-entering the same content in the new environment. Imagine the same with other CMSs where you would have needed to re-enter the same content again in the new environment. This becomes more practical when your site is already in production and marketing is active with new changes every other day. With Crownpeak, you don't re-do the same content changes again and again in different environments. At the same time, your developers (content writers) can simultaneously keep test content in lower environments without the worry of it spilling over to the higher environment. Speed of implementation, agility, and a great Content Management experience is what Crownpeak DXM stands for, in comparison to other CMSs.
- Content Management
- Decoupled as well as server-rendered builds
- Truly SaaS
- AI-driven WCO snippets
January 26, 2022
Great Fit for Large Market-Driven Orgs Looking to Accelerate Speed to Market Without Heavy IT Dependence
Crownpeak DXM provides complex organizations and their non-IT business leaders with a scalable "turnkey" platform (decoupled CMS, hosting, CDN, etc..) that accelerates go-to-market launches of websites, extranets, digital products, and other content-intensive digital tools. The product addresses the following: GTM Speed [faster to deploy particularly when compared to monolithic, all integrated DX platforms] Commercial flexibility [affordable subscription price with the ability to purchase through AWS Marketplace and include hosting reduces project delay risks associated with having to procure from multiple vendors] Reduction in tech debt and IT risk [implementations and digital operations can be independent of core IT and specialized scarce resources] Business autonomy [Crownpeak often co-exists IT-intensive CMS platforms. Divisions in large orgs benefit from using Crownpeak as a complementary cloud-native solution that more easily responds to quickly changing market needs]
- Headless architecture option
- Address performance and scale concerns in regulated industries
- Integrations with lead gen, 3rd party data, and transactional systems
- Service level agreement options
- Clearer product direction regarding onsite search
- Quick start kits (where a client can accelerate a POC)
- Accessibility, privacy integration of other Crownpeak tools
January 25, 2022
Awesome product and team!
Score 10 out of 10
Vetted Review
Verified User
Crownpeak offers the best in class suite of options as a CMS that connects our technology stack together. The ability to manage a website's front end with speed and agility is second to none. The Crownpeak team is also a wonderful group of people who have been easy to work with. I would highly recommend considering their platform.
- Offering a selection of best in class partner solutions.
- Speed and agility when deploying assets or campaigns.
- High quality customer service.
- None that I can think of
We are a Crownpeak DXM digital agency partner, and we use Crownpeak DXM by business units and across the whole organization. Example business unit implementations include Freddie Mac Single-Family and Prudential's Retirement business. Examples of whole enterprise or entire organization are Zoetis, Chubb, and S&P.
- Fast to market when client has urgency to launch a digital product or website.
- Integration and API connectors to data feeds and marketing technologies.
- Resiliency, support for latest security and privacy rules, and SLA guarantees.
- Console for managing onsite search.
- Leadership in industry groups like decoupled/headless associations.
- Analyst relations citations.
March 02, 2021
Crownpeak DXM Review
Crownpeak DXM allows us to help our clients deliver digital experiences quickly and seamlessly. True SaaS model that takes away the worry of upgrades as the features and security will always be up to date. A great solution for multi-brand, multi-language organizations looking to publish a piece of content to various sites at once.
- Flexible.
- Quick turn around time to deployment.
- Easy to use.
- Always room for improvement with speed/performance.
March 01, 2021
Crownpeak DXM Review
- Governance.
- Customer support.
- Tooling for DQM.
- Provide less flexibility.
- Unclear documentation.
- Lacks features in inline editing.
February 26, 2021
My Crownpeak DXM Review
Score 9 out of 10
Vetted Review
Verified User
At EffVision we work on website development for clients in variety of industries. We offer Crownpeak as a solution to our clients. It allows for development of secure and scalable website and hosting services. It also shortens the process of site development. We can trust that our customers receive high quality, secure platforms.
- Speed- the development process is much shorter
- Security- high regulatory compliance
- Eliminates the need for infrastructure
- Reporting
February 26, 2021
Crownpeak DXM - Flexibility and agility without compromise
<p>Crownpeak is a technology partner of XTM International. We chose to partner with Crownpeak DXM to enable our joint customers to design, manage, and publish content across various channels, in multiple languages, in a fast and scalable way. This enables B2B and B2C marketing and localization departments to easily maintain, update and scale their digital presence without the involvement of IT teams. The simple and intuitive content management workflows and seamless upgrades ensure a smooth experience for the user. </p><br><p>As Crownpeak’s technology partner, we’ve leveraged the platform’s interoperability to deliver cloud-based globalization solutions so our joint customers can drive digital transformation and stand out in a highly competitive environment. Our clients report shorter lead times, faster time to value, and reduced overhead costs. We continually collaborate with Crownpeak to enhance our users’ experience.</p><div><br></div>
- Seamless integration with third-party technology providers (DIM, PIM, marketing automation platforms, and so forth)
- The component-based design allows for greater flexibility to manage dynamic content
- Easy to use, agile and scalable platform to publish multilingual, digital experiences
- Centralized content hub to publish content on different applications across different languages
- There is a learning curve for new users getting used to the admin UI. Having more experienced Crownpeak users on board can help.
February 24, 2021
A good option.
It is our CMS of choice for our website.
- Asset organization
- Publishing
- Working in the editors may require lots of scrolling.
It's pretty adaptable.
February 23, 2021
An ideal CMS tool for offering a great user experience
Crownpeak DXM is being used by the digital experience team within the Corporate Marketing Department at my organization. We're using it to manage and host our 19+ sites and their related image, video, PDF and other assets.
- Simplistic Content Management - the system is very easy to learn and use.
- Customer Support Team is great - our issues get responses and resolution in a timely manner.
- It's really easy to clone/duplicate assets, which helps with building out new sites or new sections within existing sites.
- The DQM tool helps us track, identify and correct any organic SEO or general website functionality issues.
- I never got to use the desktop application version - which my colleagues love(ed) - but the web browser version, although easy, has some weird glitches. For instance, I have to refresh the browser one-two times per day to get the scroll bar to appear to scroll through long form asset files/content pages.
- It would be nice to have some kind of capability to have new files/PDFs wrapped when you upload them. At the moment, I have to upload a new file, then go manually wrap it before I embed it on a page, which adds an extra step to common tasks I perform.
- This is minor, but since CrownPeak is soon phasing out it’s app, it’d be nice if the desktop portal/interface had a more responsive design (especially for folks who have to work from home because of the pandemic and don’t have a robust set up). In my experience, CrownPeak’s competitor’s Sitecore and Drupal have a browser portal/interface that is much more responsive and laptop screen-friendly.
I don't specifically work for the part of digital experience that manages any customization, but they all say it's pretty adaptable.
February 23, 2021
Crownpeak DXM Review
Crownpeak DXM is used as our content management system. We host our corporate country sites as well as microsites on Crownpeak. Business users and third party content managers use the CMS to create and edit our country sites and microsites.
- Able to easily make edits to content and publish.
- Able to easily understand CMS navigation.
- Scheduled publishing is useful feature.
- Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
- Pages with many assets or dependencies take a long time to load.
- Set up a way to automatically migrate content - API or automation tools.
February 22, 2021
Great tool, great experience
Crownpeak DXM is used to host and manage our main websites. It allows us devs to create rich templates and at the same time allows content managers to change the content without having to get the engineering team involved.
- Ease of changing content
- Can create multiple types of pages from a single template
- Manage files in one place
- Templates are hard to design; only developers really can interact with the templates
- Need a better way to allow marketing teams to design quick templates, like drag-and-drop designer
- Takes some time to get used to different features
December 18, 2019
Perfect fit for enterprise CMS implementation
Score 9 out of 10
Vetted Review
Verified User
We use the Crownpeak DXM platform with one of our large utility clients to power their marketing sites and customer portals.
- Seamless upgrades and enhancements. In true Saas fashion, you don't have to worry about what version your software is on, as you are always on the latest.
- Highly performant. Allows you to create extremely lightweight applications that have no load time and snappy performance.
- The admin UI takes a little getting used to for new users.
We use it to power multiple websites across geographic regions. Of course integrating with the client's IDM system and looking to have a commerce integration down the road.
Epsilon assists our clients with building, configuring, integrating, and operating their content management solutions using Crownpeak. With Crownpeak we can work with clients who have needs at the work group level or business unit level to get the benefits of a full content management solution at a lower overall cost. We can also work with organizations to implement at the corporate level. In all, clients us Crownpeak to get the traditional productivity, consistency, and delivery benefits of a content management platform.
- Ability to deploy at a work group level
- Compartmentalize their solution for client flexibility
- Compete on their differences and embrace them
We've been able to get clients and their business units up and running very quickly. For one multi-brand company, we are able to use templates from prior brands being onboarded to bring on the next brand more quickly, and each subsequent brand similarly. Thus, the total costs across brands is reduced and the company recognizes benefits faster.
December 17, 2019
Reliable CMS With Unsurpassed Support
We use Crownpeak DXM as the CMS for our enterprise website for US and International. We are also looking to expand the CMS to our product websites.
- Lots of flexibility.
- Easy to use user interface.
- Platform runs slowly.
- Brand not well known in industry.
December 17, 2019
Complete Automated Digital Governance A must have
DXM acts as our complete web governance for the website and it's a tool that we utilize to ensure our digital experiences comply with accessibility, brand, SEO, legal and usability standards. It's been a great tool for improving the accessibility requirements of our website to meet with WCAG guidelines.
- Provide guidelines with SEO related issues on each landing page
- Use it to resolve all the accessibility issues with the website
- User interface could be better to navigate
- Provide some information on the errors to educate the user
November 13, 2019
Review of Crownpeak DXM
Our company is a digital agency that develops and maintains websites for many clients, and we use Crownpeak for websites with several of our clients. I'm not sure why Crownpeak is used other than that it's cloud-based and our company has a long history with it, so we have a partnership with Crownpeak.
- The form inputs are very flexible
- The REST API is generally pretty intuitive
- It feels very top-to-bottom and self-contained, so I don't have to bother with lots of plugins and interop and such
- Navigation within the folder structure feels clunky all-around.
- Local debugging is difficult-to-impossible
- The Visual Studio plugin is buggy
- True documentation for the REST API is sparse
I bent the heck out of it to build a development framework for using it as a headless CMS. It was fun and the result has been pretty good. I haven't worked with any integrations. It would be very nice to be able to use third-party libraries in the template code.
October 25, 2019
Good in some areas, bad in many others
Crownpeak is being used across our entire organization. We use it to publish community events and for registrations of those events.
- The ability to search for registrants within a list
- Individualizing event information
- Takes a LONG time to load.
- Can't delete a registrant without them being notified (for example, if someone registers multiple times).
- Can't upload files in special instructions (for example, an event flyer).
It is somewhat adaptable. In some areas, they have been able to meet our needs. In others, we have asked for what seem to be simple tasks, but are told it would be multiple upgrades in the future before the request could be considered.