Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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February 05, 2022
Solid Option for Upgrading Legacy or On-Premise Systems
Score 9 out of 10
Vetted Review
Verified User
We switched to Dialpad from a legacy PBX phone system with physical desk phones to soft phones and headsets through users work-issued laptops. This allowed us, along with other solutions, to be much more flexible in our work environment and adapt how we do business. We are no longer tied down to a physical office location to be able to do business. One of our employees has since moved out of state and has been able to continue working with minimal disruptions. Recently we had a snow storm that allowed us to continue operating with all of our employees working from home instead of having to drive through the snow to the office. And I haven't even touched on the call quality and ease-of-use benefits. Calls are crystal clear and the service has been 100.00% reliable for us. I personally have even noticed a latency drop in using Dialpad compared to the old system, which is critical for real-time voice communication. Dialpad Talk has also helped me recover a significant amount of my time by reducing support and maintenance requests compared to our legacy, on-premise PBX system.
- Superb audio quality
- High availability/reliability
- Ease of use (End user/end user interface)
- Ease of use (admin center, settings, maintenance, etc.)
- Analytics/reporting
- Windows Desktop App (clunky and sometimes slow, crashes if left running with no activity for a while - such as overnight)
- Specific call routing option - on the Main Line, there is no Voicemail fallback option when simultaneous ring is selected. Support ticket/feature request has been submitted
January 25, 2022
One of the Best Communication Tools for Your Business
Score 10 out of 10
Vetted Review
Verified User
Ability to have multiple callers on hold, merge calls, and live transcription during a call are very critical features of the service. It allows for me to take phone calls on the go and not miss a beat as I can read back through the transcription of the conversation to obtain key points and pertinent details when I return to the office.
Weekly reporting of calls and the ability to deep dive into specific call will prove to be vital to my business as we begin to scale and bring on additional dispatchers.
Weekly reporting of calls and the ability to deep dive into specific call will prove to be vital to my business as we begin to scale and bring on additional dispatchers.
- Live transcription of phone calls.
- Ability to switch live calls between devices.
- Phone call analytics deep diving ability.
- When Dialpad app is open on my desktop, and I answer a call on my cell phone, I would like to be able to follow through with the phone call. Sometimes the call does not register on the device (or at least I am unable to hear the caller speaking at times).
- Scrolling of the active call when two calls are displaying, especially when disconnecting from one of the calls needs to be improved. I sometimes mistakenly hang up on the incorrect caller.
January 17, 2022
Virtualize your business and save money
Dialpad was key in virtualizing my business and making it so I can work from anywhere at anytime.
- Mobile integration
- Virtual voicemail
- Call blocking / screening
- Computer application
- When answering from the mobile application, the computer application continues to ring with a delay.
January 04, 2022
Dialpad to ease your business needs
I work in the health care industry, therefore we use it to communicate with staff and clients. This helps the business track missed calls and highlights the highest call volumes for us. Dailpad is great. You are able to multi-task. Hold video and conference calls right from the computer. You are able to send text messages and more. I love it I would recommend Dialpad Talk for any business solution.
- Talk
- Text
- Video
- Conference calls
- Video on how to use
- Video is not as easy as zoom
- Added voicemail
December 29, 2021
“Answering’ Calls, and a Writin’ Reviews”
I use Dialpad Talk every day at my job. I am responsible for answering calls for the Admissions, Records, and Financial Aid departments. Dialpad Talk helps us keep up and manage our tremendous amount of calls in a day. It divides the calls evenly among the available agents, as well as keeping up with our missed calls that we need to return. It also lets us see a live transcript of our current call, which is helpful depending upon the caller’s phone quality or if they have a strong accent. Dialpad is a great tool for call centers all around.
- Manages the calls that need to be returned.
- Sends a recording of the voicemail to the correct email so an agent can review it and call back.
- Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
- Dialpad does knock an agent that is Available Off Duty sometimes. This causes a “Missed Call” to come up on our record, which is not great.
- Sometimes the live transcripts in Dialpad are incorrect.
- It will only let you transfer calls to people inside the system. A feature that allows to you to dial outside your agency would be nice.
- Dialpad will sometimes drop the calls randomly.
December 20, 2021
Dialpad Delivered
Dialpad has replaced our heritage phone system as well as increased the capabilities of our call center teams. While the rollout has just been completed, we're seeing the possibilities that Dialpad offers. Historically, we've made [assumptions] on the customer experience based on call data and general feedback. Tools at our fingertips [give] us a better view of the guest experience. Call recordings, sentiment data, survey data, and so much more will help define and redefine the customer journey.
- Call Routing/Auto Attendant Management.
- Simple for users.
- Rollout Support/Training.
- Call Data
- Bulk Texting
December 19, 2021
Unified Communications Doesn't Have to be Scary
Score 10 out of 10
Vetted Review
Verified User
When 2020 hit us, and many employees had to work from home as businesses shut down, we faced challenges we weren't prepared for. Deploying remote computer solutions was an easy task, but our customers couldn't call their sales reps. [As a result,] many of our subscribers couldn't reach people who were now out of the office. So we went looking for a solution that would keep us more nimble for the next time something like this happened. Dialpad Talk has been everything I could have hoped for and more. It tightly integrates with our other services, and leaves us very portable and mobile for the future. If someone can't work from the office, they can log in with their home computer or cell phone, and the same phone numbers customers already know will reach them.
- Easy deployment
- Excellent customer service
- Great Training
- N/A
December 02, 2021
Dialpad Outstanding Results!!!
I use the Dialpad Talk to interview clients, a courtesy call to clients, and individual calls to coworkers or managers. I love the product because I don't have a work phone issue to me and I'm working from home so instead of calling them from my personal number I can call the clients by using Dialpad Talk. The Dialpad provides you with your own business number and fax number. You can download the app to your own phone or use the Dialpad dashboard to make calls or receive. The Dialpad also has a voicemail for anyone to leave a message and it also has where your voicemail can be translated to text. This is one of the best products I have come across.
- Clients are able to call you back on the Dialpad.
- I use the Dialpad Talk to interview clients, courtesy calls to clients and individual calls to coworkers or managers.
- Voicemail will translate to text.
- A better ring function.
- Louder ring tone.
November 28, 2021
Fantastic new opportunity for my team!!
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
November 27, 2021
Dialpad Talk Has It All
Score 10 out of 10
Vetted Review
Verified User
I use analytics, but my absolute favorite is the transcription and [being] able to search it. I also love the PC app and the mobile app. I love that they are exactly alike and work so well. I've used their support both on phone and chat with great results. I don't need support very much because the portal is so intuitive. The main issue Dialpad [Talk] solved for me was to give me the ability to see what everyone is saying and actually be altered to let words.
- Transcription
- Recognizing when I make a commitment on a call
- Call summary has awesome information
- My weekly comm report
- Love to see a VM greeting that offers the caller to have me paged inside the office
- Send me a transcription of VM and then delete the msg
- Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out
November 27, 2021
Dialpad impact on Freedom & Legacy Advisors
Score 9 out of 10
Vetted Review
Verified User
I am thankful that there is a reliable and low cost online solution for telephone services.
- Low Cost
- Local phone number
- Sound quality
- Link to Excel to Autodial
- Messaging
- Speed of dialed connection[.]
- Sound quality can always be improved[.]
- Lower cost???
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
Score 10 out of 10
Vetted Review
Verified User
I currently use Dialpad [Talk] to receive verbal X-Ray orders. As well as to call doctors and facilities to confirm that the X-Ray reports have been received. I enjoy the ease of communication Dialpad [Talk] offers.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 26, 2021
Great VOIP System
I use Dialpad [Talk] for all of my company's calls. I love how easy it is to use.
- Calls
- Text messages
- Call Transfers
- Three way calls
- It would be cool if there was an internal company chat feature.
November 26, 2021
Dialpad Has Yet To Let Me Down!
The convenience of using Dialpad for communicating with clients is a breeze, especially the texting feature. I'm able to keep in contact with my clients and it automatically syncs with SalesForce, which makes my job so much easier!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 24, 2021
Dial pad increases productivity.
Contact with customers.
- I love the missed calls feature panel.
- I can quickly see what I’ve missed.
- This allows me to respond quickly.
- When navigating to the missed calls list and clicking on caller then going back into the missed calls list I eally would like it to take me back to the place I was in the list instead of back to the beginning.
November 24, 2021
So happy I have it as a tool.
I use Dialpad daily. Whether it's taking incoming calls, making outgoing calls, or sending/receiving text messages from the software; I always have Dialpad open on my computer. My favorite aspect of the software is how it synchronizes with my orgs, Salesforce, and updates my accounts anytime I make or receive a call with any of the accounts I am working with. In addition, I use the text messaging feature all the time. I also really enjoy how I can set up my work hours so that once 5 pm rolls around, any calls or messages will receive an automatic response providing my accounts with contact information if they need immediate support.
- 3-way conference calling.
- Text Messaging.
- Outgoing calls.
- Incoming Calls.
- Synchronizing with Salesforce.
- Introduce GIF integrations for text messaging.
November 15, 2021
Game Changer!
We use [Dialpad Talk] in the Customer Service department for inbound & outbound calls. Only business problem is transferring calls to extensions not utilizing Dialpad.
- Translates calls
- Provides in depth call history by CSR
- Search by name directory
- A little more 'Dialpad for Dummies' built in to screens
- Better training
- Easier return to call screen for ending calls
November 09, 2021
Dialpad Talk review
Dialpad Talk is used in our organization to talk an text message between the people in the different departments. It's a very useful tool that allows me to separate my personal contacts from the work contacts. When trying to get a hold of somebody from other department I can find right away if they are available or not and then decide if a call is better than a message.
- Easy of use
- Employee directory at hand
- No need to use cellular data for long distance calls when connected to WiFi
- Some times the call breaks a lot even though the WiFi signal is high
- Many times I have received a message that somebody is just about to call me but I never received the call
- Some times I see "Missed call" messages but the phone didn't ring
November 09, 2021
Dialpad Talk is a solid choice for small business
Score 9 out of 10
Vetted Review
Verified User
Dialpad [Talk] is being used by our company primarily to take service calls. We are Roto-Rooter of Northern Michigan and offer a handful of services from septic tank pumping to drain cleaning to large residential or commercial plumbing jobs. We use Dialpad [Talk] to route incoming calls to the dispatchers who create jobs in our systems and assign them to technicians. We use Dialpad [Talk] across a few departments. The majority of our Dialpad [Talk] usage is by the dispatchers. Additionally, our one-manned Human Resources department also uses Dialpad [Talk]. Business problems that Dialpad [Talk] helps us navigate through would be the routing of calls during business hours and the routing of calls that don't happen between our open business hours. We offer 24/7 service. After business hours, we use Dialpad [Talk] to route calls to our on-call technicians' cell phones. When No one answers the phone, we use Dialpad [Talk] to collect messages from incoming calls and then send them as emails to the appropriate people here in the office.
- Easy setup and management
- Works with desk phones, cell phones, headsets on computers...
- Voice Intelligence. This works amazingly well after using it for a period of time and allowing it to learn and improve itself.
- I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
- As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
- Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
November 02, 2021
Dialpad Enhances the Customer Service Experience
I love it it portable, I use it on my Laptop and my cell. The quality is excellent, I plan on using Dial Pad in my personal start up company. I also love how Dial Pad integrates with our CRM. That saves time and documentation is automatic.
- Clarity of the call
- Easy to install and use
- You guys are ahead of the game, I honestly can't suggest any improvement features. I love the fact that you ask because that shows how intense you are in customer retention and that's Key.
November 02, 2021
I Didn't Think I'd Like It, But I Do
We use Dialpad as a contact list and dialer and to keep track of text messages.
- As a dialer, it manages all parts of the call including multi-party calls.
- The program provides a pretty decent transcription of all calls that can be saved internally or externally (cloud) for future reference. The transcription seems to learn words as it is used more often (fewer mistakes)
- The transcription allows me to follow more closely the conversation as I have some difficulty hearing speech over the phone.
- I currently have not had any issues come up that I think could be improved.
November 02, 2021
Dialpad is an asset to our practice
We switched to Dialpad mainly for it's integration with our CRM. It was worth the effort. We now automatically log calls in our CRM. We also have transcription which my paralegal finds useful to confirm details. Customer service has been responsive. Texting feature is pretty good (we don't need a sperate provider for that anymore); being able to text to the office number is important to us.
- Call logging
- Virtual Receptionist
- Texting
- Texting could benefit by having an automatic signature
- Texting to joint parties (caller ID changes when you do)
- It would be great if transcriptions were automatically saved in CRM matter files
November 02, 2021
User-Friendly
Used by the entire organization. Unable to answer calls at times. Cannot hear the caller on the other end. Calls drop out of no where.
- Stays connected
- Clear calls
- User friendly
- Easy to transfer calls
- Call clarity
- Log of calls one has answered
- no other suggestions
November 02, 2021
This Is A Game Changer
One issue we faced during the COVID-19 pandemic was the lack
of available workers to meet our needs. The limited workforce caused us to
think outside the box and search for staff members outside our state. Dialpad
became integral in how we conducted business because we were able to find the
right team members from other states that performed administrative
duties remotely, specifically answering our phones.
- real-time, knowledgeable Customer service
- advanced technology
- there is delay in talking...we find ourselves talking over our patients because of the delay
- the ability to forward voice messages on the phone app
- streamline the dashboard
- get better sms product. We still have to use a sms software to send out mass messages to patients
November 02, 2021
Affordable platform with the right amount of bells and whistles
We use dialpad to talk within the team and to talk with clients and customers outside of the orginization. We use the call feature, SMS and video options that are available through the platform.
- I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
- The customer service is top notch. Super helpful anytime I have asked something.
- I also enjoy that I was able to set the system up and brand it to my company.
- Add SMS data - who sent one, was one received...