Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
Awards
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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August 19, 2021
Great!
Dialpad has been a high quality tool used here in our office as a main line of communication to and from our customers. I've had no problems with the system (no drops, no static, etc.), and I even enjoy the new color scheme.
- Connection Strength
- Ease of Access
- Utilities
- N/A
- N/A
- N/A
August 25, 2021
Dialpad Experience
We use [Dialpad Talk] to stay in contact with our borrowers and lenders.
- Keeps a history of placed and received calls
- I thought it would ring on the computer but it rings on my phone and I do not know the call is from dialpad or a personal call to me.
August 25, 2021
Phenomenal features and support for today's organization
Dialpad Talk [is] easy to use and [allows] our organization flexibility when needed, no waiting for an IT ticket to make an update needed in seconds.
- Transcribe calls
- Provider Training feedback
- Work on a variety of platforms
- [Support] is phenomenal
- Missing no text flagging
- Hard to have temporary closure routing schemas when needed
August 25, 2021
Great experience with Dialpad [Talk]!
Our onboarding team uses Dialpad Talk to communicate directly with our employees to support them through the onboarding process and assist with any questions they have. We are able to call and message them according to employee preference.
- Shows all communications (messages, calls, missed calls, voicemails) in one thread
- Shows user phone number at the top of the page
- Allows you to rename phone numbers for easy access
Score 10 out of 10
Vetted Review
Verified User
Dialpad Talk is a VOIP, texting, and conference platform. We have recently implemented it with our program and recruitment teams. Dialpad Talk has a direct connection to Salesforce, logging calls and text as activities, which streamlines our communication and improves our productivity. Dialpad Talk also offers voice transcription and recording options, which can be used for quality control purposes. Dialpad Talk also offers analytical data for calls and texting, which allows managers to review productivity.
- Direct Salesforce integration (and other platforms)
- Analytical data at your fingertips
- Voice transcription using AI
- Mass texting options
- Click to text (similar to click to call)
Score 10 out of 10
Vetted Review
Verified User
We used Dialpad Talk to call, leave voicemails, send texts, track performance, and to transcribe out conversations with our customers. It is used throughout the entire organization and allows us to ensure we are fully equipped to be able to provide excellent communication for our customers. It also allows us to use our company specific phone number and take calls on your mobile phone through the Dialpad Talk app.
- Dialpad Talk is a well rounded and convenient tool that allows its users to communicate with their customers in an easy and efficient way.
- The mobile friendly app allows me to take calls and communicate with customers while on-the-go.
- Dialpad Talk is able to transcribe the conversations you have, so that you have written dialogue of all your calls.
- The transcribed dialogue is not perfect. Sometimes the transcription would be very off from the actual words being spoken.
July 05, 2021
Great Product for Small Businesses
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Talk for all our communication needs. It is used daily as our primary phone system. I purchased it because I wanted to make sure I had a phone number that was very easy to move with me without having to deal with the hassle I was getting from landline services.
- Uptime is great, as expected
- I love how the system transcribes voicemail and phone calls
- I have the power to ring different devices at any time
- I'd like different handling of text messages--make it easier to find them and mark them as unread so we can easily find messages later
July 04, 2021
Dialpad has given me my privacy back!
Dialpad Talk has been used by my department in the agency. It was especially useful during the COVID-19 pandemic since we had to work from home and our clients were calling our personal numbers 24/7. Using Dialpad Talk has allowed us to keep our privacy and also we have been using the texting feature as a new part of our outreach and communication strategy.
- It allows me to stay in touch with my clients without compromising my privacy (giving out my personal phone number)
- I can use it on a laptop, desktop, and on my phone
- It can block calls in specific hours so you can have your regular work schedule and not receive phone calls after hours.
- I sometimes receive voicemails from random people and with very specific concerns.
- Maybe my Dialpad Talk number has been used before? I keep getting random calls.
- Sometimes the connection with ZenDesk doesn't work and I can't create tickets for my clients.
July 05, 2021
Must have
I use Dialpad to contact clients daily. Scheduling appointments, confirming appointments and texting information back and forth. Sometimes I have to call a client to do satisfaction surveys. The app is very helpful so I don’t have to share my personal phone number. The call quality is always great and I’ve never experienced any problems.
- Text
- Calls
- Send notifications
- Receive voicemails
- Themes
- Colors
- Ringtones
July 01, 2019
Dialpad is the only choice!
Saintly Solutions has chosen Dialpad as our VOIP solution. Dialpad not only provides a great Voice-Over IP service, but also tightly integrates with Google's GSuite.
- VOIP
- Integration with Google's GSuite
- Mobile App
- Support is not as good as it could be
November 02, 2021
Affordable platform with the right amount of bells and whistles
We use dialpad to talk within the team and to talk with clients and customers outside of the orginization. We use the call feature, SMS and video options that are available through the platform.
- I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
- The customer service is top notch. Super helpful anytime I have asked something.
- I also enjoy that I was able to set the system up and brand it to my company.
- Add SMS data - who sent one, was one received...
November 02, 2021
Dialpad has been a great addition to my company.
Score 10 out of 10
Vetted Review
Verified User
I use Dialpad as a one-person direct hire recruiting company and really enjoy it. I like that I can use it as a "softphone" on my PC, but also on my mobile phone outside of the office. I enjoy the fact that I can use the Dialpad mobile app outside of the office and continue using my business phone number both for calls and text messages. I have found that using the same phone number causes less confusion than having to give both a business line and cell phone number. With regard to the customer service, they were there at the beginning [of] the trial before I made the switch and they have been there anytime I have needed them along the way (which hasn't been often). They are very quick and helpful. A couple of features I really like: Ability to "star" favorite contacts that will show up at the top of your text or calls list. I like to use this when I am actively working with a client or candidate. I also keep my "regular clients" on that list so they are always top of mind. One-click video calling is very convenient so that I can jump right into a video call. After I have a call, I get a nice voice transcription that I can refer back to in order to make sure my notes are correct. It is not always perfect, but it is extremely useful to be able to go back to a conversation to keep accurate notes. When you go to the transcription, it even organizes it for you where you can go to specific things like Action Items, Interesting Question(s), Currency (when any dollar amounts are discussed for salaries, fees, prices, etc..), Positive Sentiment, Call Purpose, and [also] dates and times. I'm really enjoying Dialpad. It has been an excellent addition to my business and the price is right as well (especially if you pay annually). I would highly recommend this to any business, small or large.
- Ability to transfer a call from your PC to your mobile phone (or vice versa).
- Ability to use your business phone number on your mobile phone for calls and text messaging.
- Call Transcription - Being able to review the conversation helps keep important notes accurate.
- Favorite List - keeps current clients or regular clients at the top for easy access.
- I wish it had an integration with my CRM, but that's only for convenience and not an issue.
- Took me a week or two to get used to the mobile app and get the settings right, but to me, that's just a normal "new product" break-in time.
November 02, 2021
Great for all employees!
Score 10 out of 10
Vetted Review
Verified User
The whole organization utilizes Dialpad. It allows us to record customer service calls which allow us to reference back to ensure customers are satisfied with their requests.
- Record Calls
- Display History of Calls by Number
- Saves Voicemails
- Voice recording does not always catch correct wording being used
November 02, 2021
Dialpad Wins
Score 10 out of 10
Vetted Review
Verified User
Great asset to our team, the feature allowing for calls to be recorded is presenting opportunities for coaching!
- Recording calls
- Notification of incoming call
- Texting
- Adding callers easily
- Mute sometimes doesn’t work
November 02, 2021
This Is A Game Changer
One issue we faced during the COVID-19 pandemic was the lack
of available workers to meet our needs. The limited workforce caused us to
think outside the box and search for staff members outside our state. Dialpad
became integral in how we conducted business because we were able to find the
right team members from other states that performed administrative
duties remotely, specifically answering our phones.
- real-time, knowledgeable Customer service
- advanced technology
- there is delay in talking...we find ourselves talking over our patients because of the delay
- the ability to forward voice messages on the phone app
- streamline the dashboard
- get better sms product. We still have to use a sms software to send out mass messages to patients
November 02, 2021
User-Friendly
Used by the entire organization. Unable to answer calls at times. Cannot hear the caller on the other end. Calls drop out of no where.
- Stays connected
- Clear calls
- User friendly
- Easy to transfer calls
- Call clarity
- Log of calls one has answered
- no other suggestions
November 26, 2021
Dialpad Has Yet To Let Me Down!
The convenience of using Dialpad for communicating with clients is a breeze, especially the texting feature. I'm able to keep in contact with my clients and it automatically syncs with SalesForce, which makes my job so much easier!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
Score 10 out of 10
Vetted Review
Verified User
I currently use Dialpad [Talk] to receive verbal X-Ray orders. As well as to call doctors and facilities to confirm that the X-Ray reports have been received. I enjoy the ease of communication Dialpad [Talk] offers.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 24, 2021
So happy I have it as a tool.
I use Dialpad daily. Whether it's taking incoming calls, making outgoing calls, or sending/receiving text messages from the software; I always have Dialpad open on my computer. My favorite aspect of the software is how it synchronizes with my orgs, Salesforce, and updates my accounts anytime I make or receive a call with any of the accounts I am working with. In addition, I use the text messaging feature all the time. I also really enjoy how I can set up my work hours so that once 5 pm rolls around, any calls or messages will receive an automatic response providing my accounts with contact information if they need immediate support.
- 3-way conference calling.
- Text Messaging.
- Outgoing calls.
- Incoming Calls.
- Synchronizing with Salesforce.
- Introduce GIF integrations for text messaging.
November 24, 2021
Dial pad increases productivity.
Contact with customers.
- I love the missed calls feature panel.
- I can quickly see what I’ve missed.
- This allows me to respond quickly.
- When navigating to the missed calls list and clicking on caller then going back into the missed calls list I eally would like it to take me back to the place I was in the list instead of back to the beginning.
November 27, 2021
Dialpad Talk Has It All
Score 10 out of 10
Vetted Review
Verified User
I use analytics, but my absolute favorite is the transcription and [being] able to search it. I also love the PC app and the mobile app. I love that they are exactly alike and work so well. I've used their support both on phone and chat with great results. I don't need support very much because the portal is so intuitive. The main issue Dialpad [Talk] solved for me was to give me the ability to see what everyone is saying and actually be altered to let words.
- Transcription
- Recognizing when I make a commitment on a call
- Call summary has awesome information
- My weekly comm report
- Love to see a VM greeting that offers the caller to have me paged inside the office
- Send me a transcription of VM and then delete the msg
- Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out
December 02, 2021
Dialpad Outstanding Results!!!
I use the Dialpad Talk to interview clients, a courtesy call to clients, and individual calls to coworkers or managers. I love the product because I don't have a work phone issue to me and I'm working from home so instead of calling them from my personal number I can call the clients by using Dialpad Talk. The Dialpad provides you with your own business number and fax number. You can download the app to your own phone or use the Dialpad dashboard to make calls or receive. The Dialpad also has a voicemail for anyone to leave a message and it also has where your voicemail can be translated to text. This is one of the best products I have come across.
- Clients are able to call you back on the Dialpad.
- I use the Dialpad Talk to interview clients, courtesy calls to clients and individual calls to coworkers or managers.
- Voicemail will translate to text.
- A better ring function.
- Louder ring tone.
August 31, 2021
Dialpad Talk - A Great Product
Score 10 out of 10
Vetted Review
Verified User
Dialpad [Talk] is being used to receive incoming calls as well as make outgoing calls for the entire company.
- Call details
- Call time/length
- Call logs
- Adding departments
- Sharing call details
- Adding contacts
We use it across the whole organization, replacing a phone system that had mediocre quality and was difficult to provision when out of office or working at home. With Dialpad Talk, it's much easier to manage hours, and the call quality has improved rapport, as you're able to hear more and gather a caller's emotions.
- Call quality
- Management (transfers, hold music, etc.)
- Client experience (faster answers)
- Text messaging from the client
- Hold options for each user
December 19, 2021
Unified Communications Doesn't Have to be Scary
Score 10 out of 10
Vetted Review
Verified User
When 2020 hit us, and many employees had to work from home as businesses shut down, we faced challenges we weren't prepared for. Deploying remote computer solutions was an easy task, but our customers couldn't call their sales reps. [As a result,] many of our subscribers couldn't reach people who were now out of the office. So we went looking for a solution that would keep us more nimble for the next time something like this happened. Dialpad Talk has been everything I could have hoped for and more. It tightly integrates with our other services, and leaves us very portable and mobile for the future. If someone can't work from the office, they can log in with their home computer or cell phone, and the same phone numbers customers already know will reach them.
- Easy deployment
- Excellent customer service
- Great Training
- N/A