Dialpad Talk

Dialpad Talk

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.3 out of 100
Top Rated
Dialpad Talk

Overview

Recent Reviews

Thanks Dialpad!

9
March 30, 2022
We utilize for 100% of phone and 50% of text activities for our SaaS based Technology and Services business. ProfileGorilla is a B2B …

Great tool!

10
February 21, 2022
I use Dialpad Talk for all my work calls! It allows me to connect with customers and receive calls from them as well. My favorite feature …
Verified User
Contributor in Sales
Banking Company, 51-200 employees
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Dialpad Delivered

10
December 20, 2021
Dialpad has replaced our heritage phone system as well as increased the capabilities of our call center teams. While the rollout has just …
Verified User
Director in Customer Service
Retail Company, 51-200 employees
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Dialpad Outstanding Results!!!

10
December 02, 2021
I use the Dialpad Talk to interview clients, a courtesy call to clients, and individual calls to coworkers or managers. I love the product …
Verified User
Professional in Customer Service
Government Relations Company, 201-500 employees
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Fantastic new opportunity for my team!!

10
November 28, 2021
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system …
Verified User
Manager in Sales
Consumer Goods Company, 51-200 employees
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Dialpad Talk Has It All

10
November 27, 2021
I use analytics, but my absolute favorite is the transcription and [being] able to search it. I also love the PC app and the mobile app. I …

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Reviewer Pros & Cons

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Video Reviews (3)

Record

Pricing

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Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Dialpad Talk?

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad has four specialized product offerings that focus on customer/client engagement and communication.

Dialpad Talk: Business phone system with advanced features like voice recognition and call monitoring.

Dialpad Meetings: Web and video meetings with screen sharing and Voice Intelligence.

Dialpad Sell: Sales dialer built for inside sales teams' calls and coaching.

Dialpad Contact Center: Inbound and outbound call center.

Dialpad Talk Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Talk Competitors

Dialpad Talk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Dialpad Talk's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Dialpad Talk?

The most common users of Dialpad Talk are from Small Businesses (1-50 employees) and the Financial Services industry.

Reviews and Ratings

 (254)

Ratings

Likelihood to Renew (1)

9.1
91%

Usability (18)

8.7
87%

Support Rating (71)

6.6
66%

Reviews

(1-25 of 50)
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November 28, 2021

Fantastic new opportunity for my team!!

Verified User
Manager in Sales
Consumer Goods Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
October 16, 2020

I Laughed. I Cried. Then I Laughed Again. (And Cried Some More)

JH
Jonathan Haynes
Product Support Agent
RadPower Bikes (Leisure, Travel & Tourism, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I give it a fairly OK rating because the support is good and helped me when I was in a jam. I wasn't specifically in a jam, per se, but I was having trouble with the app tossing me off and saying I was missing calls. I think that was because the browser version was conflicting with the standalone app.
October 05, 2020

Great Voip system.

Verified User
Administrator in Corporate
Insurance Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
October 05, 2020

Must have if trying to save time on taking notes while in a call

Verified User
C-Level Executive in Professional Services
Farming Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
They have simply done a great job really answering any questions I had especially before my purchase incision. I also use outreach as a marketing tool and they allowed me to understand how I could and could not use this tool with that one.
September 24, 2020

Changing to Dialpad was an Amazing Success!

GS
Gregg Skala
Computer and Information Systems Manager
Neuco, Inc. (Wholesale, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Dialpad setup was amazing. They logged into our old phone system and set up all of our queues and call routing just the way we had them before. This was so helpful for the ease of transition. We have also had to contact them for minor issues and they have been amazingly responsive and helpful.
August 26, 2020

MarkeTop & Dialpad!

RG
Robert Guido
Partnerships
MarkeTop (Marketing & Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
I have not dealt with support often, but they are there for me when needed.

I have not dealt with support often, but they are there for me when needed.

I have not dealt with support often, but they are there for me when needed.

I have not dealt with support often, but they are there for me when needed.

I have not dealt with support often, but they are there for me when needed.

I have not dealt with support often, but they are there for me when needed.

I have not dealt with support often, but they are there for me when needed.
August 14, 2020

The Best Virtual Phone System

Verified User
Administrator in Corporate
Non-profit Organization Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Dialpad's customer support is second to none. We haven't had many issues, so our contact has been sparse, but when we do they always respond promptly and their answers are always on point.
August 13, 2020

User-friendly, efficient, and pandemic approved!

Verified User
C-Level Executive in Customer Service
Hospital & Health Care Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I don't deal a lot with the support side of Dialpad, our IT team does. But my experiences with them have always been pleasant, the DP team members are always very helpful and friendly with any questions or concerns I have. Our experience with them has been great so far!