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FixMe.IT has become an essential tool for IT support departments, enabling them to provide on-demand remote control and unattended access …
Starting at $30 per seat
View PricingOverview
What is FixMe.IT?
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose,…
Recent Reviews
Popular Features
- Screen sharing (6)9.090%
- Over-the-Internet remote session (6)9.090%
- File transfer (6)7.070%
- Instant message (5)7.070%
Pricing
Monthly subscription
$30
Cloud
per seat
Yearly subscription
$300
Cloud
per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.techinline.com/Pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Remote file transfer demo
YouTube
Multi-Monitor Navigation Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is FixMe.IT?
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
FixMe.IT Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Session record
- Supported: Annotations
Additional Features
- Supported: Multi-monitor navigation
- Supported: Unlimited concurrent support sessions
- Supported: Reboot and automatically reconnect
- Supported: Multi-window control
- Supported: Remote screen scaling
FixMe.IT Video
This short video demonstrates how easy it is to connect to any remote computer with FixMe.IT. Sign up for a free trial at https://www.techinline.com/TryItFree
FixMe.IT Competitors
FixMe.IT Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
TeamViewer, LogMeIn Rescue by GoTo, and ConnectWise ScreenConnect are common alternatives for FixMe.IT.
Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.
The most common users of FixMe.IT are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
FixMe.IT has become an essential tool for IT support departments, enabling them to provide on-demand remote control and unattended access to client computers. This feature is not only beneficial for resolving technical issues promptly but also eliminates the need for shipping and configuring computers, saving time and resources. Remote employees can easily set up their computers and grant access to IT through a simple process, streamlining the setup process and enabling immediate problem-solving. With over 11 years of experience in remote controlling client Windows PCs and Servers, FixMe.IT has proven to be a reliable solution for businesses needing efficient IT support.
Beyond IT support, other departments have found great value in FixMe.IT as well. For example, the screen sharing and conference call capabilities of FixMe.IT in conjunction with RingCentral meetings have been widely used by various teams within organizations. This feature facilitates collaboration and communication among team members, improving productivity and efficiency.
FixMe.IT has also been embraced by a copier dealership that relies on the product for customer support, service installation, and demos. With 900 users spread across 15 different locations, FixMe.IT plays a crucial role in supporting diverse problems across users' machines. The comprehensive functionality of FixMe.IT makes it an indispensable tool for addressing various technical issues efficiently and effectively.
Overall, FixMe.IT's versatility and reliability make it an invaluable resource for businesses looking to streamline their IT support processes, enhance collaboration among teams, and improve overall productivity.
Reliable Unattended Access: Several users have praised FixMe.IT for its reliable unattended access feature, stating that it always works seamlessly without any issues. This allows users to establish remote connections with client computers effortlessly and efficiently.
Easy Deployment and Integration: Many reviewers have commended the easy deployment of FixMe.IT through MSI to all PCs in their companies. They found this process to be hassle-free, saving them time and effort. Additionally, the integration of the FixMe.IT link within the user's software was highlighted as a valuable feature, allowing technicians to connect quickly with just a click.
Efficient Remote Operations: Numerous users have expressed satisfaction with how fast and efficient FixMe.IT is compared to other remote apps. The quick connection setup, often within 10 seconds, has been appreciated by many customers. Users also value the lack of lag time in the connection, which enables them to carry out tasks quickly and efficiently.
Limited Customer Support: Some users have expressed frustration with the limited customer support provided by FixMe.IT. Several reviewers have mentioned difficulties in reaching out to the support team for assistance, resulting in delays in resolving their issues.
Occasional Performance Issues: There are a few reports of occasional performance issues with FixMe.IT. Some users have experienced slow response times or lag when using the software, which can be frustrating and impact productivity.
Lack of Advanced Features: A few reviewers have highlighted that FixMe.IT lacks certain advanced features that they would find beneficial. While the software offers basic remote access and troubleshooting capabilities, some users feel that it could benefit from additional functionalities such as file transfer options or session recording capabilities.
Users highly recommend FixMe.IT due to its affordability, extensive range of features, and user-friendly interface. They suggest utilizing the software for establishing remote connections, streamlining operations in a Windows IT environment, and providing efficient support to PC users. However, users advise seeking alternative options for remote access support on Apple products. Additionally, they recommend that FixMe.IT should continue enhancing its feature set and strive for compatibility with Mac systems. Overall, users find FixMe.IT to be a dependable and cost-effective solution, making it an excellent alternative to more prominent remote support tools.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 25, 2021
An absolute bargain that delivers on core features, but may be too limiting for larger MSPs
Back in 2009, I needed a remote tool with three critical functions:
1. On-demand remote control
2. Unattended access to client computers
3. Access remote machines from multiple computers
After 11 years, FixMe.IT is still our primary tool for remote controlling client's Windows PCs and Servers. The product continues to improve and is literally used every day.
1. On-demand remote control
2. Unattended access to client computers
3. Access remote machines from multiple computers
After 11 years, FixMe.IT is still our primary tool for remote controlling client's Windows PCs and Servers. The product continues to improve and is literally used every day.
- Portability - expert application can be installed on any PC in seconds.
- Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
- Multi-monitor support - handling clients with multiple monitors is easy.
- Multi-factor authentication via SMS or authenticator app instead of just email.
- Better search capability in "Unattended Clients" list.
- Mobile client for expert.
- Remote control client for Mac OS.
- Quickly establish remote control of a client's computer securely.
- Unattended access for lots of client computers and servers.
- Expert application can be installed on multiple computers.
72.85714285714286%
7.3
- During COVID, we simply would not have been able to work without it.
- Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
- After 11 years, I see no reason to switch.
The fundamental problem we encountered with TeamViewer and GoToAssist back in 2009 was both required separate licenses for each system the software was installed on. Thus, for a small outfit like ours with two technicians, we'd require a total of 6 licenses (office, home, and laptop) which got outrageously expensive. TeamViewer also had a nasty habit of updating to a newer version that our license didn't support (if the technician forgot to turn this feature off, or it was updated automatically by Vipre patch management).
The IT support is the only department using it. Other departments use RingCentral meetings to share screens with each other or to do conference calls. This tool allows IT to have unattended access to all computers in the company. It allows us to do that, but to also direct a user to a short, easy URL, download a very small program, and then give us full control over their PC with only a 6 digit code. Instead of shipping a computer to us, configuring it, and then shipping it out to a user, using more time and money, we just ship laptops directly to remote employees. It is very easy for us to walk a user through a few steps to set up the computer and get to a browser, to give us access. There is a very clear ROI for us for speeding up that process as well as helping show users how to solve problems immediately, without them having to do anything.
- Unattended access always works
- Deployment through MSI to all PCs in the company
- Stable and dependable. The app never has issues.
- Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
- Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
- Be able to have detailed notes about the unattended computer. Currently, you just have a title of the computer and that's it. We can't fit much in the title but we do put, "HOSTNAME - SERVICE TAG - USER'S Name". If it's a spare computer we put "Unused" in place of the user's name.
- Be able to block user input. Sometimes they just don't stop moving the mouse or trying to type at the same time and it makes my job frustrating very quickly.
- Be able to block non-admins from being to remove the unattended client.
78.75%
7.9
- Allowed us to ship new PCs directly to users, have them allow us access, and then we remotely install all of our software that keeps it safe. We no longer need to ship a computer to us, pay to ship it to them, and waste a lot of time.
- It allows us to help users the moment they have a problem on their screen so they don't have to get back into the program and try to recreate the problem later.
- Unattended access allows us to not pay for the tech and employee's time, just to let the tech in the computer.
- The ROI is definitely there in less than 6 months.
- Chrome Remote Desktop is not suited at all for remote support.
- LogMeIn is very expensive but the highest grade in its class
- TeamViewer is not much cheaper than LogMeIn
- Splashtop is pretty good but we only have one license to take care of the 10 Mac PCs that FixMe.IT can't support.
- Despite having fewer features, the ones FixMe.IT has are solid and well worth the low price tag, especially since each tech can support a very reasonable amount of unattended clients
4
Developers use it to debug errors with employees as they happen.
IT Support uses it the most. They support all IT issues everyone in the company has or new capabilities they need.
IT Support uses it the most. They support all IT issues everyone in the company has or new capabilities they need.
3
It does not take any special skills at all. I just needed to email TechInLine, the brand that sells FixMe.IT to set up four accounts with different usernames. I maintain the standardization of computer names, removing duplicates, and making sure users don't revoke rights to us.
- One-time remote desktop access that's still able to survive reboots and doesn't leave a trace of being on the computer when done.
- Recording sessions with users coming across an issue we have to send to a developer to fix.
- Seeing if a computer is active. It's helpful to know if a person is in their office before I call or walk over there
- Transferring files to them
- See if a person is active on their computer before we walk over there to talk to them
- See if a person is active on their computer before I try to call them
- Keep an inventory of computers for each user. If a person requests a laptop for a work trip, we know who checked it out because we always change the name of the computer to include the person before we give them the laptop.
No
They just always know exactly what I need, even if I don't explain it well.
March 29, 2018
Remote Connections at its finest!!
I work for a copier dealership and I help a lot of customers remotely using fixme.it whenever they have printing/scanning issues with the copiers.
- Easy for customers to get me a Client ID
- No real lag time with the connection makes it easy for me to get done what I need to get done in a quick fashion
- Can reboot computer without having client to sign me back on
- Needs to be able to be used in a MAC environment
- That is only thing I would love for to be added to it
- Great Product
71.25%
7.1
- Get done a lot of service calls without leaving my office
- Could get more service calls done if it worked on MACs
- that's it
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
March 29, 2018
FixMe.IT - Easy support, quick connect, full featured.
We use FixMe.IT for customer support service, installation, and demos.
- It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
- The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
- Simple click to switch to our screen, their screen and other attached screens.
- Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
68.57142857142857%
6.9
- Tremendous time saver as the first thing we say is "let's connect" so that questions or problems are resolved quickly. Thus saving money.
In the price arena, FixMe.IT is less costly than GoToMeeting. GoToMeeting is good for conferencing but not that useful for support and harder to connect.
March 28, 2018
FixMe.IT FTW
[It] Provides a remote desktop service when other remote apps have not worked. [We are] Serving 900 users in 15 different locations so this is key.
- Multiple screen support
- Faster than other remote apps
- I am currently happy with the product as-is.
50%
5.0
- I am paying for this app personally and it is well worth it.
- Faster and better over the internet access.
- Also not domain dependent like DameWare is in our current configuration.