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MindTouch is a versatile software that is used by various organizations for different purposes. One key use case is creating and updating …
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What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
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What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
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For the latest information on pricing, visithttps://mindtouch.com/info
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What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
MindTouch Downloadables
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees).
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- Business Problems Solved
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MindTouch is a versatile software that is used by various organizations for different purposes. One key use case is creating and updating knowledgebases for customers, allowing them to access the latest documentation via the web. This feature has been particularly beneficial for Cisco Infinite Video customers, who can easily find relevant information and troubleshoot issues without needing to contact customer support.
Another major use case of MindTouch is increasing the number of contributors within an organization and ensuring governance and oversight as the number of contributors grows. By using MindTouch, companies can involve both internal teams and customers in content creation, leading to a collaborative approach that enhances the accuracy and breadth of knowledgebase articles.
MindTouch is also widely employed as a solution for dynamically changing content as products mature and to stay ahead of industry changes. Its flexibility allows companies to adapt their documentation quickly, ensuring that customers have access to up-to-date information.
Additionally, MindTouch serves as an online help center where users can find dedicated and searchable documentation for software products. It is utilized by multiple departments in an organization to publish customer-facing and internal documentation, helping to update and maintain content efficiently.
Overall, MindTouch provides solutions for creating comprehensive knowledge bases, improving collaboration among teams, facilitating content updates, and enhancing customer self-service capabilities. Its versatility makes it valuable across industries, from technology companies seeking to support their products effectively to educational institutions aiming to provide a collaborative learning environment.
Users have provided valuable recommendations for using MindTouch. These recommendations include:
- Comparing MindTouch to other content/documentation provider software to understand its benefits.
- Prioritizing the creation of a clear content hierarchy before implementing MindTouch.
- Seeking help from MindTouch for migration and utilizing the available documentation.
Additionally, businesses should consider having a well-organized knowledge base, being prepared for customization requirements, and having a small team focused on regularly adding content. Flexibility in requirements and CSS/HTML knowledge can enhance the implementation process. Finally, having the Premium Support package can be helpful for the initial setup and launch of the site.
Following these recommendations can help businesses effectively reduce redundancy and optimize their use of MindTouch for content management and documentation purposes.
Attribute Ratings
Reviews
(26-50 of 110)Companies can't remove reviews or game the system. Here's why
October 02, 2017
From 0 to 100. How MindTouch Helped Improve Customer Service
MindTouch is used by our organization to power our knowledge base where our customers go to get information about our product and how it works. Our Client Support Teams, Training Teams and Documentation Teams all create content on a daily basis and the Documentation Team is responsible for the distribution of this content. MindTouch allows us to display our content in an easily navigated format and, most importantly for us, allows us to secure our files so that only those using our products can access the information in the knowledge base.
- Allows permission changes on content so that information is only visible to our customers.
- Provides easy navigation for users.
- MindTouch provides detailed documentation for the user's "self-service" thereby allowing users to find info on their own when needed quickly.
- I'd like to see the search feature for their documentation return more exact results.
- I'd like to be able to export all reports in their reporting feature without having to hand build them.
September 29, 2017
Survey
Mindtouch is being used across the whole organization as our knowledge base. We use Mindtouch to house all our internal and external processes for all our products. This is from how to, reference and general knowledge articles. This helps us to quickly enable our customer to be more self sufficient in getting their own answers.
- Easy to use add articles, videos and pictures.
- Quickly able to send out articles where a customer can save and print.
- Currently we have two different sign ins; one for our internal and one for our external customers. It would be nice to have one place where they can all sign in.
- Sometimes it take support more than a day to get back when having an issues.
September 29, 2017
Super Neat Review of MindTouch
It is being used currently by all of standard technical support, and soon will be used heavily by Field Services and Professional Services as well. It addresses the obvious need to capture technical support knowledge so that it can be accessed and used by tech support agents and customers.
- Out of box search is the best I've used.
- Collaboration: Tells you when someone else is editing an article. Also lets you access easy-to-use draft history.
- Overall, the interface and admin controls are fairly simple and not needlessly complex. Part of this is due to the fact that MindTouch doesn't have all the features of say, Oracle Knowledge.
- The out of box analytics are a bit sparse.
- Need a better KCS scorecard.
- Need a better way to view user searches and user activity.
September 29, 2017
Using MindTouch
We have set up a knowledge base for our organization. In our knowledge base, approximately 90 percent of the content is available to our clients, and all of it is available to internal users. Our company's support team is probably the biggest user of the content.
- Handles renaming and moving topics very well. We are constantly updating and revising our content outline, both in its structure and in the terminology used. When we make those changes to the topic titles, MindTouch handles all the behind-the-scenes linking so that we don't inadvertently break things when we move and rename them.
- Provides good options for presenting different content to different users. Besides the page permissions, we have set up different conditions so that even for a topic that is client-facing, we can provide extra, internal-only notes so we can embed extra information for employees.
- Provides several ways for us to display different types of information. For example, most of our topics are general topics (reference and how-to) and a general outline type structure works best. But there are other parts of our contents (such as user permissions) where we can use tags to organize and group the information in ways that are more helpful for both internal and external users.
- The limit on the number of images that can be attached to a page is just 100 images! We have thousands of images in our knowledge base, and have just embarked on another project to be sure that they are organized appropriately and that we aren't breaking that 100-image rule.
- More on image management: it would be great to have a "where-used" type report that we could run on some image files. For example, suppose the image base contains ABC.png. It would be nice to see if any of the pages in the knowledge base use that file, so we can know if it is safe to delete the file.
- API documentation. My MindTouch person has directed me to an API that would fix an issue I have (reordering topics within a guide) but I haven't gotten it implemented yet because I don't have dev-type resources to help me with this. (PS I realize your doc has greatly improved in the last few months and I appreciate that--I just want more!)
- Our company releases its main product four times a year. On those days, we change the permission settings for the release notes so they're available to our clients, and then we "publish"--which means that we each revisit all the new drafts we have written for the new release and publish those. (We also have to upload all the new images, which is another issue. Why can't an image have a draft?) Anyway, it would be nice when you create a draft if you could specify a date when the draft was automatically published.
September 28, 2017
MindTouch is great for companies with huge amounts of content
We use MindTouch to house all of our customer-facing user guides for our software products. We also use it for internal information, training, HR resources, and departmental processes. We additionally have a section for hosting links to sign up for training webinars. Authoring is primarily done by myself in Product, but trainers also update some articles, and a variety of people use the internal-only section.
- The WYSIWYG editor is easy to use and very robust. There is also a great deal of customization available for styles and headings.
- MindTouch provides the option for custom site CSS to brand and style your site as desired.
- Information organization for users. It is easy to display information and articles in the desired hierarchy.
- The Search feature leaves something to be desired. I continually get complaints from our users that Search does not return useful results.
September 28, 2017
MindTouch - Reimagining knowledge products and support
We use MindTouch across the organization with the main focus on providing a support site for our customers. MindTouch allows our customers to self-serve as they bring on new products or introduce employees to new processes. We also utilize the privacy features available in MindTouch to provide information to partners and internal teams without exposing this information publicly.
- Privacy - I really like being able to group people by user type, which allows me to create custom documents for the appropriate audiences.
- User interface - The site is very organized, allowing me to easily group information in the appropriate silos.
- Search - the search functionality is highly intuitive, and it is easy to customize the recommended result using tags and keywords.
- I have had to institute a few workarounds to deal with issues with guide structure. That said, MindTouch representatives are quick to respond and work to keep you updated with the status of submitted tickets.
September 27, 2017
Not an Authoring Tool Solution for our Company. Beware if you need a true authoring tool.
We have our technical documentation on MindTouch. Both our internal employees and external client access our documentation. It was sold to us as an authoring tool that would provide a user-friendly interface. There was also a SalesForce component that was "sold" to us and was a big part of our decision that never materialized.
- Instant publishing
- Admins should have the ability to view where the content is.
- Users and admins should be able to PDF multiple topics at the same time.
- Better structure in authoring. Was told by MindTouch Support that MindTouch was NOT an authoring tool. So, WHY are we using it??????
September 25, 2017
MindTouch - a great knowledge base platform for a sea of content
We are currently in the final stage of migrating our knowledge base from Zendesk to Mindtouch. I was one of the decision makers to do this migration and purchase Mindtouch. Our product and training departments are responsible for creating the content. Mindtouch is responsible for migrating our entire existing knowledge base from Zendesk (over 600 articles in 7 languages). Support and Product are responsible for distribution. Both internal users and our customers and partners are the users of this content. MindTouch helped us with [displaying] our content better, managing many articles in 7 languages better and doing it more efficiently.
- Their pre-sales team did a great job showing their value and ensuring our product team understands their proposition is exactly what we needed, they were very open and creative about the contract and wanted to help us with our migration from our existing knowledge base.
- The Customer Success team works for us to help us go live ASAP.
- Although our timezone difference is not small they invested a lot in working with us and want to help us succeed.
- The platform articles management is amazing, we have over 600 articles in 7 languages and this is one of the reasons we migrated from Zendesk.
- We need an efficient platform to create and update multiple articles on a daily basis and this a great value we got from MindTouch.
- The migration process wasn't as fast as promised, we were told it will take 5 days and it took longer, we do have a lot of articles but it was crucial for us.
- The portal design is limited and we found out about it after we finalized our design, we had to go back and redesign according to the new restrictions and it doesn't look as perfect as we wanted.
- In the presales stage we were told the migration from Zendesk will be transparent including our current links, in the end we had to change our links and built a solution to redirect from a link to MindTouch link, that was a crucial point which we would have wanted to know earlier.
September 05, 2017
Worth the cost for a growing company
We have a number of products and processes that we've for a long time held as "tribal knowledge". Mindtouch allows our most experienced employees to record their knowledge and executives to record expectations so that on boarding and referencing are easy.
- Searchable content for immediate answers
- Nesting of articles for exploration on topics
- The text editor is extremely difficult to use. Keeping consistent styling throughout the document is pretty hard.
- It's gotta be easier to copy and paste into MindTouch without losing all formatting/styling.
September 05, 2017
MindTouch is mostly easy-to-use with a few drawbacks for a mostly senior Tech Writing Team
Our Technical Writers author and publish documentation content in MindTouch for internal and external customers of our software products.
- Easy functionality for authoring.
- Good flexibility for publishing audience options.
- Simple to roll back to previous versions of articles.
- Too many bugs lately with PDF images and attachment viewing issues.
- Lack of overall PDF functionality.
- Lack of look-and-feel templates and viewing options for content.
September 05, 2017
Ideal for large volumes of documentation
At FotoWare we use MindTouch to document the entire suite of Digital Asset Management software we develop and sell. We document user guides, technical configuration, and our API in MindTouch, and the documentation is made freely available for our customers and resellers at https://learn.fotoware.com. We believe a knowledgeable customer is a happy one, so anyone who's interested in our software can find ALL the information they need on the MindTouch site, without restrictions.
- Weekly development cycles that mean changes and fixes are pushed to content creators quickly. We truly feel the MindTouch team is actively working to improve the service.
- Content editing is fast and intuitive; linking articles, adding rich media, it works just as expected. Anyone who's learned the basics can add content that's meaningful and adds value to the documentation.
- The search engine was a big thing for us - once articles are tagged right (we have a lot of content), related articles are REALLY related, and when searching users find the content we most want them to find. We all know Google is great at finding things, but the MindTouch search engine is fast and accurate. And it can be implemented in the browser's omnibox so you can trigger a search directly from the address bar in your browser. That's a big deal for me when I manage the content on the site.
- The only think I can think to wish for is an improved video player. But we've got around that by embedding the Vimeo player directly through a dekiscript when we need it.
August 30, 2017
MindTouch is a Superb Hosted Content Resource
MindTouch is primarily used by the product and client support organizations, with lighter usage by our sales, marketing, and technology organizations. Internally, it is the "source of truth" for complex customer-facing systems such as our APIs. Our client managers also depend on it to provide the latest versions of technical documentation for customers. They use it themselves for their own training as well to help support our customers.
- Content management is excellent. MindTouch enables sophisticated content management features such as variable content, section-level reused, centralized management of assets such as images, and customizable content templates.
- The "presentation" layer that MindTouch provides is very nice right "out of the box," and quite easy to customize for CSS-knowledgeable implementers. We've been able to maintain a very high-quality experience for our users, as a result.
- MindTouch puts strong focus on SEO improvements and content usage during the buyer journey. While appreciated on its own, the real benefit of this bias, for us, is the granular permissions model that MindTouch provides to separate content for buyer personas from content for post-sales personas. This is often the same, but the ability to target content using privileges for different personas is very important to us.
- The authoring and content maintenance experience is excellent, even before the new authoring UI that I know they are about to roll out.
- Content hierarchy is difficult to maintain. Without a drag-able content tree/site map, manually moving around one topic at a time can be painful. Both organization and reuse could be simplified with a fully interactive site map.
- The Lightspeed framework for content organization is too rigid. I appreciate it in concept but ultimately our organizational choices should determine how we use the tool, not the other way around.
- It is difficult to incorporate third party extensions. I'd love to see a rich library of JS extensions pre-integrated and made easy to add to pages just by dropping it in, similar to page designers for modern blogs and intranets.
August 28, 2017
Great support content solution for growing technology teams
We use MindTouch to house all of our internal and external support content. It is a standalone site and we also surface it in-app for a contextual help experience. Last year we transitioned to support a self-service model of support alongside our dedicated support structure. MindTouch enabled us to enable our users to help themselves, before they filed a ticket.
- Its editing functionality is very robust and allows us to create multiple kinds and formats of content.
- Its API was flexible enough for us to create the solution we wanted, even though it wasn't supported out of the box.
- Administratively, our account contacts have been fantastic, helpful, and very response.
- We've always received great support when we needed it.
- I would've said the WYSIWYG experience needed work, but that was recently addressed. There is, however, some visual cruft from the previous UI that could be ironed out.
- Better API documentation and more support for contextual applications of the software. We had a pretty long road to implementation because updates on MindTouch's side that we weren't aware of broke our implementation. We addressed these shortcomings on our end since MindTouch couldn't commit to a solution that worked for us.
- Some of the hierarchical choices that users can make don't feel like they're consistently applied throughout the experience.
August 28, 2017
MindTouch Review
We use MindTouch as our primary knowledge base for our employees and external customers. It allows our external customers and employees to access knowledge base topics and helps with troubleshooting issues.
- Simple GUI editing (WYSIWYG)
- MindTouch has a powerful search function
- Content Reuse and single document with information for internal and external customers
- Use of Deki Script can be confusing and difficult
We use Mindtouch to host our external/public facing documentation for our payment/financing product.
The audience for this documentation is a wide range of users: web developers, marketers, project managers, accountants, customer service managers, etc. We've set up an information architecture within Mindtouch to distinguish the content for these distinct audiences.
There are several departments at our company that contribute to our Mindtouch content: Integrations, Sales, Client Success, Operations, and Marketing. I manage the contributors from those groups, and have trained them on the best practices and usage of the Mindtouch product.
With Mindtouch's versioning/draft management, and ability to arbitrarily include entire page contents in other pages, we can have multiple contributors to content without worrying about content being lost or going stale. We can also gate/hide content, and make it available to only user groups, allowing us to deploy public documentation to beta-product users without allowing others to discover it or search for it.
The audience for this documentation is a wide range of users: web developers, marketers, project managers, accountants, customer service managers, etc. We've set up an information architecture within Mindtouch to distinguish the content for these distinct audiences.
There are several departments at our company that contribute to our Mindtouch content: Integrations, Sales, Client Success, Operations, and Marketing. I manage the contributors from those groups, and have trained them on the best practices and usage of the Mindtouch product.
With Mindtouch's versioning/draft management, and ability to arbitrarily include entire page contents in other pages, we can have multiple contributors to content without worrying about content being lost or going stale. We can also gate/hide content, and make it available to only user groups, allowing us to deploy public documentation to beta-product users without allowing others to discover it or search for it.
- Simple GUI editing (WYSIWYG) while still providing full customization (HTML/JS/CSS).
- Easy to use permissions and user roles schemes to control access to published content.
- Extensibility via customizable templates, API integrations, and other dekiscript widgets.
- Built-in versioning and draft system which allows for worry-free editing.
- Built-in site templates, scripts, and stylesheets cannot be overridden or removed. Our extensively customized instance of MindTouch could be significantly simplified, more performant, and easier to develop on without those hard coded includes. Having the ability to start with a 'clean-slate' or to individually exclude resources would facilitate further optimization.
- Permission/restriction settings can only be applied after the page has been saved. This makes it impossible to publish semi-private or private content without risking discovery.
- Help widget integrations are limited by default to ONE for our instance. We'd love to adopt this feature but are not clear on why it's deployment is so restricted.
- Need the ability to define arbitrary 'slugs' for pages, so they can be referenced via short names/URLs/paths. Currently content IDs are the only way to support this, and those have to be setup separately from the actual page authoring/editing screen. Not having this functionality also makes it extremely difficult to retire old content and redirect those page requests to some new content.
We use MindTouch internally and externally, to provide access to our base product documentation, learning aides, best practices, and more. Previously, we operated on a system of internal and client PDFs as well as an internal, un-curated, wiki product. Upon request our customers were provided documentation through email or via a file sharing service. With the previous hodgepodge system, we had little to no control over who could publish documentation, where or how it was transmitted, how it was organized, and a non-efficient method of tracking documentation age and validity. We were ineffectively educating our clients and our staff.
- MindTouch makes it is ridiculously easy to create and publish media rich content. We enhance our information to accommodate all user learning styles with a mixture of information mediums, e.g., videos, images. The editor is intuitive, the system is stable, and permits a responsive delivery of content across multiple media platforms.
- By using a cloud-based system to host our documentation, we are able to provide our clients access to information for new features timed with the initial release of the feature or when the client upgrades versions.
- MindTouch allows us to write all content in a single product library and then re-use that content via multiple methods in our other libraries. We maintain a consistent message by utilizing their content re-use and workpaths functionality to use original content across multiple articles, that may differ in focus or audience, on the same subject.
- MindTouch's permission system allows us to seamlessly display or hide information from users based on their access level or product version.
- The lack of drag-and-drop for images was very frustrating when importing our documentation. We had documents with hundreds of images that had to be saved prior to uploading them into the articles; a silver lining was that after they were saved locally we could then copy / paste, skipping the multiple clicks to attach from file.
- The Dashboard could use some improvements. The Draft Manager is not user workflow intuitive, doesn't allow starting work from the and then one-click back to view and updated the to-do list. Currently the reports are rudimentary and not intuitively named. But in the past few months they have moved more functionality into the Dashboard and they are working on the reports.
- Working with drafts is awkward. Prior to publishing an article for the first time, the user is unable to view drafts along side live pages to visualize the addition of content in the existing structure. Users are unable to create anchors and links in / between draft pages, the pages must be published prior to linking to / from the page; requiring the user to publish and then un-publish or edit the page multiple times to establish links. Additionally, copying pages creates them live and permissions cannot be applied to draft pages.
August 16, 2017
A Wikipedia Model: Pros and Cons of the Tool!
MindTouch is being used for product documentation and Knowledge Base.
- Powerful search
- Ability to customize the look and feel
- Write and publish individual chunks of information aka articles
- Retain previous versions of articles and access them easily
- Tagging really helps too; it's a great feature that MindTouch provides
- Another thing that MT (MindTouch) does really well is ease of publishing and ease of providing feedback.
- Search and replace capability
- Ability to create PDFs of multiple articles; this was supported in MindTouch 4 but not in MindTouch Responsive, and it's a huge area for improvement.
- Automatic re-numbering of numbered lists
- More knowledgeable and efficient customer support staff
August 14, 2017
One of a Kind HTML Editor
MindTouch is used for internal-only as well as external documentation for corporate services. Documents are user guides, getting started guides, etc. Internally, service developers create the MindTouch documentation or a technical writer does. The external documentation is created by a technical writer. Users are internal devs for the internal products or third parties developing on top of our services for the external docs. MindTouhc provides an easy to use the editor to document complex software products.
- Versioning-- so you can roll back or compare to previous doc versions.
- Customer support-- friendly and timely, I get emails and/or calls usually within hours of submitting a support request.
- Linking, permissions, image handling, table creation -- all of the basic tools needed to create documentation.
- Oddly, MT disallows h1 heading tags that you enter, MindTouch downgrades to an h2 heading tag.
- Link checking is missing because when third party tools try to check links, MindTouch will create a bogus page so the link doesn't break. But we'd like it to break so we know the link is broken. Linking to bogus pages is unhelpful.
- The editor tool bar remains on the top of the UI. So, many times, you have to scroll to the top of the screen to do things that would be very simple if the toolbar floated on the top of the screen.
August 11, 2017
Look elsewhere for a robust publishing endpoint solution
MindTouch is used to host documentation, patches, defects, and videos as the cornerstone of our online customer support web site. It is used by all customers and by internal support and field engineering personnel. It solves the business problem of helping customers help themselves with our products.
- Good customization with server side and client side scripting
- Highly configurable via templates
- The following video discusses some limitations of the product experienced by Wind River: https://vimeo.com/226471894/b608ca79c5
We use MindTouch to deliver an online knowledge base solution to our clients.
- MindTouch provides world class support with a personal touch. Recently, I submitted a help ticket. Not only did I have an email response in less 30 minutes but next thing I know my phone was ringing with the support representative personally checking with me to see if I was satisfied with the response and if I had any other questions
- We've found the MindTouch solution to be intuitive and easy to integrate into our operational processes. Our initial decision was the old 'build' v. 'buy' and after working with MindTouch software and team 'buy' was most definitely the best decision
- During our initial Minimal Viable Product (MVP) our knowledge base we had no resource for styling and brand matching to our core platform. I attended the reception at MindTouch's new Galactic Headquarters where I had the good fortune of meeting Kristina Bethea, Customer Success Engineer. Within a week she reviewed our core sight and performed some lightweight styling that really made splash with our launch.
- It's hard to find areas for improvement for MindTouch. We found the reporting for none authenticated users a little light. However, we found it easy to create a GA account and link our UA# in the system
August 09, 2017
Too Technical for a Small Team to Implement
We wanted to implemented [as a] company intranet and as a document storage tool.
- Nice interface to end user.
- Good security setup.
- Technical knowledge of HTML, CSS, JavaScript, jQuery, DekiScript is too much for a small IT department to support.
August 04, 2017
MindTouch Review
We use MindTouch for our knowledge base. The system is used internally and externally. It allows us to get our internal and external users the information they need where and when they need it.
- Simplifies authoring
- Communicates product updates
- Integrates easily into mobile and web-based products
- They do not take product requests or feedback seriously. I've requested myself, talked to other people who have requested, and have been told that many customers want a feature to export full user guides to PDFs. Four years later and the feature is still not implemented. Why ask for my feedback if you don't want it?
- I think their help articles could improve
August 04, 2017
Great Program for all users!
We use MindTouch throughout our entire company. We use it for an information site for all of our inside business needs. It helps many of our outside sales staff with procedures and trouble shooting.
- Love the search bar
- Always easy to reset passwords
- Easy to set up new users
August 04, 2017
Very Satisfied Customer!
We utilize MindTouch to share information with multiple departments throughout our company.
- Provides easy access to a lot of information.
- Very user friendly.
- Easy to update information.
- I can't think of any!
We use Mindtouch for client-facing platform documentation and release notes. While the whole organization has access, this means primarily that client-facing functions (Support, Success, Services) are the internal users of our Mindtouch instances.
- Content reuse across articles and dynamically updating articles based on linked content.
- Maintaining linked structures despite article name and structure changes.
- Anchor implementation.
- Solid WYSIWYG editor.
- Multilingual content without cross-instance SSO and a special config would be great (I know it EXISTS, it's just, a big undertaking for a couple reasons on our setup).
- Better visualization for instance architecture/article hierarchy would also be super.
- More robust user...usage? statistics and tracking, without having custom reports run.