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Nextiva Business Phone Service

Nextiva Business Phone Service

Overview

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

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Recent Reviews

We Saved alot of money with Nextiva!

10 out of 10
April 25, 2024
We recently switched from a Frontier PRI - T1 to Nextiva, they were great to work with, didn't need to sign a contract and helped us all …
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Rough Start but worth the time

8 out of 10
April 24, 2024
The beginning phase and implementation process to convert from our previous landline internet system was tedious and took several months …
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Great Service

10 out of 10
April 24, 2024
We use Nextiva Business Phone Service in our everyday workday. We work in the restoration industry and have incoming calls at all hours! …
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Good service for a business

10 out of 10
April 12, 2024
I am just a user, but sometimes I am asked to make a few changes in our Nextiva account for some of our employees. Nextiva team is great …
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TrustRadius Insights

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (203)
    9.4
    94%
  • Call reports (172)
    9.2
    92%
  • Call recording (173)
    9.1
    91%
  • Message alerts (202)
    9.1
    91%

Reviewer Pros & Cons

View all pros & cons
Verified User
Administrator in Information Technology
Construction Company, 11-50 employees
Rick Pineda, PhD | TrustRadius Reviewer
Rick Pineda, PhD
Certified Leadership Coach
LED Coaching (Education Management, 1-10 employees)
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Pricing

View all pricing

Essential

$23.95

Cloud
Per User Per Month

Professional

$27.95

Cloud
Per User Per Month

Enterprise

$37.95

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $18.95 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.2
Avg 8.2

Call Management

Customized phone system settings

9.2
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.7
Avg 8.3
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Product Details

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.

Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software

Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software

Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features

Nextiva Business Phone Service Integrations

Nextiva Business Phone Service Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Nextiva Business Phone Service starts at $18.95.

Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) and Directory of employee names highest, with a score of 9.4.

The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(279)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.

One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.

Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.

Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.

Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.

Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.

Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.

Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.

Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.

Attribute Ratings

Reviews

(1-25 of 238)
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April 25, 2024

We Saved alot of money with Nextiva!

Verified User
Administrator in Information Technology
Construction Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We are now able to give our superintendents in the field their own VOIP phone to carry with them from jobsite to jobsite leaving us able to easily contact and transfer calls directly to that jobsite.
April 25, 2024

Satisfied Customer

Rick Pineda, PhD | TrustRadius Reviewer
Rick Pineda, PhD
Certified Leadership Coach
LED Coaching (Education Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we started business in South America, and Barcelona, the NEXTIVA team was there for us. We had to carry-on a meeting at one point and the results were there without interruptions or glitches. The NEXTIVA team was there to guide us all the way prior and after our global meeting.
April 24, 2024

Rough Start but worth the time

Verified User
Administrator in Finance and Accounting
Utilities Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Larger companies would need a really strategic plan and very descriptive call flow worked out of what they would need before beginning any sort of talks with a company like this. In my opinion. We had very few needs and it took us so many back and forth conversations and changes and spreadhseets, it was months before we could get it right and we have less than 10 employees in our office and very few days we are closed during the year due to the nature of our business.
April 24, 2024

Happy to Find Nextiva Business Phone Service

Nick D'Alessandro | TrustRadius Reviewer
Nick D'Alessandro
VP Operations
Hearth & Home Dynamics (Consumer Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Nextiva Business Phone Service is a perfect product for a small business. It's reasonably priced and you don't pay more until your company grows. In addition, there is no hardware required. Part of our remote team uses their laptop to receive and make calls, other team members use their mobile phone. I can't think of a feature that our business would need that Nextiva Business Phone Service doesn't already provide.
April 24, 2024

Great Service

Verified User
Administrative Assistant in Marketing
Warehousing Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Having a recorded line and us being able to have an app and ability to download and save all recorded calls. The app is really easy to use

We don't like with the recorded line it has the recording but then it has some recording from Nextiva Business Phone Service you cant delete!
April 24, 2024

Nextiva Business Phone Service - Great Value

Tom Shulak | TrustRadius Reviewer
Tom Shulak
CEO (Chief Executive Officer)
DataMax, LLC (Market Research, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would highly recommend Nextiva Business Phone Service for any company looking for flexibility and ease of management of their voice lines. FAX is also covered, but in a separate app. Ideally, I would like to see those integrated, but it's not a big deal.
April 24, 2024

Solid Phone Service at a fraction of the cost of POTS

Simon Harrison | TrustRadius Reviewer
Simon Harrison
Mediator Arbitrator
Simon Harrison (Alternative Dispute Resolution, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
When something simply works well, it is hard to specify what works with the service. But I will say that customer support if fabulous. I've only had two or 3 issues over the years, in each case relating to odd configuration settings that neither I nor they could figure out how the configuration got changed. But in each case, knowledgeable support staff found the problem and resolved it!
April 22, 2024

Nextiva Business Phone Service, Cloud Communications Essential: Reliable and Easy To Set Up

Benjamin Tocker | TrustRadius Reviewer
Benjamin Tocker
Communications Manager
YAFFED (Non-profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Nextiva Business Phone Service is well suited to users who need to set up an automated phone menu. The system allows for quick and easy setup of a business phone menu and voicemail system. Voicemails are sent directly to the user's email address and are easily downloadable.
April 18, 2024

Competent VoIP Business Solution with Competent Customer Service Support

Verified User
Employee in Other
Financial Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any company that has multiple offices either within the same building or geopraphical region. If your company wants an automated solution to call handling to replace either a receptionist or a professional call answering center, this would be a good solution. Also, if like us, you wish to outsource the phone server infrastructure, this is a good solution.
April 16, 2024

Nextiva Customer Service Gets 5 Stars

Verified User
Director in Information Technology
Information Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I called Nextiva needing some changes made to our account. The changes were not easy and I would never had been able to figure out how to make them myself on the web portal. The customer service person handled all of my needs fast and efficiently. What I thought was going to be difficult he made easy!
April 16, 2024

Nextiva is the way to go

George Ferrell | TrustRadius Reviewer
George Ferrell
Owner
GIF ENTERPRISES LLC (Real Estate, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
You get a lot of features for the price, including auto attendants, call forwarding, voicemail transcription, video conferencing, and integrations with CRM software. These features can improve communication efficiency and customer service. Nextiva's plans can grow with your business, so you don't have to worry about outgrowing your phone system
April 16, 2024

Nextiva makes us more productive

Verified User
Director in Information Technology
Non-Profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have a program that needs all 4 of their phones to ring at once, but have call-out functionality separate. Does groups well.
A couple programs love the voicemail to text in email option.

Have not had luck with the texting app on smartphones ..... too many hoops to jump through since the law changed about business texting.
April 12, 2024

Great service, easy to use

Verified User
Employee in Customer Service
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We use the app pretty much every day to connect to our office and report what work we do each site. We also are able to receive text messages from customers sent to our business number rather than need to give them our personal cell phone numbers. That way we can keep some privacy.
April 12, 2024

Great Service

SM
Shereda Malone
MA office admin
Paragon Medical Group (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We have had to go into the system on different occasions and change the call settings. When calling in to customer service with questions they are always polite and eager to help. Using the fax feature is a great and easy tool to use. The fax feature is very user friendly.
April 12, 2024

As promised

AG
Aaron Gerchak
Senior Partner
CG Loan (Banking, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I started with another phone company starting with the letter O. I spent at least 20 hours trying to get their phone service to work properly. They issued me a number that wasn't properly assigned to them. After a month or two I gave up and found Nextiva. Nextiva got everything correct the first time and were upfront with all pricing.
April 12, 2024

Easy to use

Mackenson Thimote | TrustRadius Reviewer
Mackenson Thimote
CEO
Unity Express Logistics (Transportation/Trucking/Railroad, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I make a lot of outbound calls, therefore it’s nice to be able to track those calls. When we eventually expand to more clients and get more employees we’ll be able to see more of whose doing what. Which will be a great way to track metrics. So far no issues.
April 12, 2024

Great Product

Cliff Mau | TrustRadius Reviewer
Cliff Mau
President
MG Credit Inc. (Consumer Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are a smaller company with less than 10 employees but this service works well for us and gives us the ability to communicate with each other with out having to call someone or email them. The IM feature is well used by our company and also the video conferencing works perfectly. As good as zoom or any other one we have used.
April 12, 2024

Automotive Industry friendly phone system

MB
Melissa Barnes
Admin
HoneyCar (Automotive, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I had a phone down and needed to reset and the staff was really kind working to get it fixed.I believe this phone system is perfect for a growing business. I believe it might not be the greatest for smaller business but definitely business looking to scale there employee base and have enough phone lines to keep up with growth of a business.
April 11, 2024

Purchase Nextiva Now!

SC
Sarah Micah Cabusora
Executive assistant
Howards 4 Hope (Non-profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Nextiva is so easy to use. We don't need to watch any tutorial. It;s like you're using your dial pad on the phone. That's how it's easy to use. Maybe just need to make the transcription of voice message more accurate. It's really hard to look for a convenient and easy to use VOIP here in the Philippines. Big thanks to Nextiva.
April 11, 2024

Nextiva Business Phone Service is Great

CB
Chris Beckel
Operations Manager
Beat Insurance Services, LLC. (Insurance, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
April 09, 2024

the Migration to Nextiva Business Phone Service

Verified User
Director in Information Technology
Telecommunications Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
because it is a cloud-based system, you can deploy it in multiple buildings, locations, and states, and users can make calls internally with 4-digit extensions in addition to managing them from one spot.
You can connect phone devices on different LAN/VLAN without any issue
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