Top Notch ERP support.
Updated January 30, 2024
Top Notch ERP support.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rimini Street
- Customer support / Help desk
We dropped Oracle support for our PeopleSoft ERP applications. Rimini provides support for all related ERP issues (Financials, Supply Chain, Manufacturing). Rimini Street provides a better support team with a substantially reduced cost.
- Quick to reply to open cases.
- Understands our ERP application.
- Able to access our systems when required.
- Guarantees support for all versions of our ERP applications.
- Continue to be able to support older operating systems and database migration services.
- Continue to advance security related support and applications around ERP systems.
Rimini was able to assist in archiving current ERP version not yet implemented but was available to us. Reduction in overall support costs.
- Improved response times
- Cost savings
- Provides increased ability to innovate around our ERP systems and integrations
Able to implement new integrations for shipping and labeling.
Rimini is as capable as the other products listed with regards to responsiveness and support.
Do you think Rimini Street delivers good value for the price?
Yes
Are you happy with Rimini Street's feature set?
Yes
Did Rimini Street live up to sales and marketing promises?
Yes
Did implementation of Rimini Street go as expected?
Yes
Would you buy Rimini Street again?
Yes