Reviews (101-125 of 165)
- Very simple to use and requires minimal training to operate.
- Streamlined upgrade process that can update entire site with click of button.
- Shared storage is present across Scale Computing HC3 system has allowed us to limit investment in expensive SAN storage systems and add resources on demand.
- Increased support with VMWare and Hyper-V for customers that are migrating from these systems to Scale over time.
- More robust backup support with vendors already in the industry. Very little support with existing players in this market.
- Snapshots are very good and give you peace of mind that you can go back to as many points in time as you wish
- Incredibly easy to set up initially
- Support line very good
- Ability to increase disk sizes of VMs "on the fly"
- You currently need to shut down the server and clone before you can
- Being able to plug in USB drive and get files off
- Easy to start up and migrate systems.
- Failover capabilities.
- The display of usable hard drive storage shows actual space left not the usable space.
- I would like to have the ability for the snap shots to be stored on a NAS as well as on the cluster.
Not good for REALLY small business where 1 server is all the resource needed.
- Their service technicians are very professional. They assisted us with issues that we have encountered with our Scale product.
- At the present time, I do not see any missing functionalities with this product.
- Cost - very competitive on cost vs. the competition
- Pre-sales support - very thorough in understanding the environment and providing assistance in right-sizing the solution
- Post - sales support - very responsive with any issues
- Migrating existing virtual workloads into the cluster could be easier. Relies on third-party software to work.
- The scalability is amazing.
- The ease of use is great.
- The flexibility of the VM's helps each department on a daily basis.
- I can't think of any areas where it need improvement. The system does everything we need it to do.
- Single pane of glass management console with the ability to 'Tag' virtual machines into separate groups for organization, making it easy to view resource utilization and VM state. Additionally, direct in-browser remote control without the use of a third party plugin makes direct control seamless.
- Quick and easy cloning of virtual machines makes life easier, providing the ability to maintain a single master template for a given class of system.
- Moving a VM from one node to another is as simple as clicking Move, then selecting the target node. Because of the way Scale backend the storage for their VMs, all migrations are Live.
- Support reps are very friendly, and are available at varied hours of the day, thus not limiting you to a 9-5 window if there is a problem.
- On high memory nodes, the current view pane does not provide an easy means by which to view a detailed list of VMs on a given node. I'd love to see an additional view which provides detailed list of VMs per node, or something on the VM 'card' itself with the host node information.
- I'd like to see the ability to control how many replica copies of data are stored on a given cluster. The ability to configure the environment so that every node has a copy of every VM's data is something that I feel would be beneficial if you have the storage.
- Scale currently lack a comprehensive in-built backup solution which can communicate with external storage. The snapshot system is good, but the ability to configure an external storage point for redundancy would be appreciated.
Scale's feature set targets the SMB sector, particularly those companies without a full-time in-house IT team. This is a good fit, as they offer the ability to replicate VMs to a remote Scale cluster for redundancy and disaster recovery purposes. Their remote support is also well suited to this, as if there's a hardware issue, they will send a replacement chassis/disk, and walk you through the required physical steps for replacement, while they remotely manage the software-level changes required for a node which is joined to the cluster.
In a much larger environment, with a dedicated server team, I think that is where a company begins to outgrow Scale's targeted feature set.
Some of the applications we run on our cluster include:
- Industry specific production software which injects, processes, and renders order data for output purposes
- Internally developed middleware for CRM, order management, billing, and reporting purposes
- Point of Sale, inventory management, and financial accounting software
- Auto-printing software for dynamically generated order packing slips
- Mail, instant messaging, and patch management servers
- Very easy to use. Intuitive and simple web-based administration interface, all the necessary features that we'd expect without any of the clutter that's irrelevant in day-to-day use.
- Flexible resource allocation between nodes and easy use of available processor, memory and storage capacities. Very fast on-the-fly changes of settings. No worries about separate storage management when compared to basic virtualization solutions (not hyper-converged).
- N+1 node concept provides for ultimate expansion and contraction flexibilities when designing systems, building out systems, or splitting systems.
- No integrated backbone. I'd rather see a node interconnect system similar to network switch stacking (loop of directly attached Twinax cables, for example) than a requirement for multi-gigabit switches with very narrow specification guidelines due to lack of support for some industry leader products.
- Manufacturer-dependent initial deployments and configurations. The customer is required to coordinate with manufacturer/vendor, which can be inconvenient to arrange.
- While we have seen perfect reliability in pure storage and backup scenarios we did observe occasional "mysterious" application issues that we do not see on non-HC3 systems. So far we have been unable to better isolate problems and perform root-cause analysis but it has lead to a diminished trust and prevents us from more aggressively deploying the product.
- Because the Scale Computing is a converge storage, it's much more cost-effective to support and maintain vs. out old ESX cluster setup.
- Installing updates is easier to do vs. a system that setup using separate ESX hosts, switches, and SAN because we just have to deal with one appliance.
- The support service has been good so far. Every time we had an issue or question we will get someone on the phone in a few min and they are knowledgeable about the product.
- One of the biggest drawbacks of the current Scale solution is its limitation when it comes to VM management. For example, options that are available in VMware for years like the ability to expend a virtual drive live does not exist.
- The Scale management portal is nice and very easy to use because it's very simple, but it's limited in how much information it provides.
- Because the hypervisor OS is a custom software, it does not allow for more advanced management. any changes or issues that need to troubleshoot requires opening a ticket with support.
- Firmware updates are dead simple
- Tech support is easy, fast and thorough
- Building Servers only takes minutes
- Server performance when logged in seems sluggish.
- Even though we got discounted pricing it may not be the cheapest solution but the benefits definitely are worth it.
- They say that parts will arrive next day but in our remote locations they (like other vendors) don't seem to realize that there is no such thing as "next day" delivery.
- Speed - Scale has increased our server performance drastically.
- Ease of use - The system is so easy to use and set up!
- Support - The scale support team is awesome and really knows their product.
- PRICE - You can't touch their price elsewhere for the performance that you receive.
- Make it easier to migrate from other hypervisors to scale without having to buy third-party software.
Currently only the IT team, which consists of 6 members, interacts with the Scale environment directly.
- Simple VM management interface
- Provides easy access to support streams
- Immediate system performance and alerting
- A granular user management system is required. The Scale interface lacks the ability to add user accounts with limited access to manage individual or groups of VMs. Remote access is an all or nothing security model.
- VM export is missing. An ability to export a VM from a cluster for external backup or transfer to another cluster which is not linked is also not supported.
On another cluster we operate our internal web sites and system monitoring platform again without faults or performance loss. Increasing system resources - such as allocating additional RAM or drive storage is as simple as moving GUI sliders or allocating containers for new drives.
- Scale Computing HC3 provides a very efficient GUI, that makes it easy for us to maneuver from VM to VM.
- The displayed information of disk usage and RAM space helps us determine in what capacity we can use our cluster.
- We have dealt with the cosmetic issue for our individual VMs, where the disk space is showing incorrect on the interface, in contrast to the actual disk space showing within the VM itself.
- New virtual systems are easy to set up and configure.
- Easy to transfer systems between nodes on the cluster offers great flexibility and control over the environment.
- The technical support they offer is great. The few times I have needed to contact them they have been quick to respond and resolve any troubles or questions.
- Customers need to be able to configure backups/snapshots of the systems. This is a bit of a confusing process that previously involved contacting support and have their engineering team update scripts when we bring a new system online.
- Pricing is a little high, but for the amount of features and services the Scale units provide, we have been able to justify the costs.
- Disaster Recovery - We needed a disaster recovery solution that could get us up and running within hours if a primary node failed, and the disaster recovery tests and simulations we did proved to us the superiority of Scale compared to other onsite VM solutions. The process was very quick, easy, painless to clone and replicate VM's back to our primary nodes.
- It is so easy to manage VMs and set up automated snapshots.
- Migration from VMware and other solutions is easy and straightforward.
- Implementing true deduplication, though that is actually scheduled for a future release.
- More granularity in performance reports on servers and VMs.
- Error logs occasionally aren't helpful, e.g. too vague.
- Disaster recovery/high availability. Useful and essential for data protection and application availability.
- Ease of use/management. Simple and easy to use and manage virtual machines.
- High performance. The HC3 platform provides exceptional computing resources.
- More information
- More statistics
- Ability to download media (ISOs) stored on cluster
- Ease of installation. Took us longer to rack and cable than initialize the nodes. I was adding my first system 30 minutes after power on!
- Ease of use. Being an IT generalist, building out any other similar setup would have taken longer and cost much more $$. I could have the least knowledgeable user in this office adding VM's in 5 minutes with their product!
- Scale Support. A phone call away from the answers your looking for. No multi vendor support situation with Scale, they support from the hardware up the stack.
- Lack of vendor backup support. Due to the APIs in use, there are no backup vendors at this time that can reach in and back up a VM. Have to use client/file level.
- Little more robust on system history statistics reporting. Can't really see trending system info (past), only whats happening real time.
Upgrade of physical servers
- ease of use
- ease of configuration
- Sales team should not undersell to sell again at a higher price
- Lot of improvement is required in support
- Lot of improvement needed in installation support
- Quotes not provided to months
- No information provided once order is placed
- Delivery too slow - awaiting hardware for last approx. 2 months
- Setting up and provisioning a new VM is super simple.
- I come from a VMWare environment but the Scale UI is very easy to understand. I can imagine for someone new they would be able to learn the task of managing the cluster very easily.
- Snapshots and clones are processed super fast.
- I would like to be able to see actual disk availability instead of the raw number of TB.
- The ability to copy and paste from your local machine to a VM seems like missing functionality, it is very useful to have.
- I guess it's not a problem specifically with Scale, probably more with KVM and backup vendors but I really did enjoy having a backup system that worked across the whole hypervisor, it just simplified things a lot.
- I would like to see the breakdown of the VMs and the amount of RAM they are consuming changed a bit. If its a VM with less than 6 GB it doesn't show on the dashboard. Maybe if it was a pie chart it would be easier? Not sure but just something different would be nice so you could see all the VMs.
Scale Computing HC3 Scorecard Summary
About Scale Computing HC3
According to the vendor, key features and benefits include:
- Install in less than an hour
- Deploy new VMs in minutes
- Built-in Browser-based Management
- Software-defined, hybrid storage system with automated tiering
- Fully integrated, cluster-wide resource utilization and alerts
- Single vendor support experience, no disparate systems to integrate
- Integrated all-in-one appliance
- Scale-out Architecture
- Mix and match new nodes
- Incremental resources improve performance of existing workloads
- Fast and easy to expand, no downtime required
- No additional licensing required
- Start small and grow as your business grows
- No forklift upgrades
Scale Computing HC3 Integrations
Scale Computing HC3 Competitors
Pricing shown in U.S. Dollar. Pricing for other regions available on request.
Scale Computing HC3 Customer Size Distribution
|Small Businesses (1-50 employees)||20%|
|Mid-Size Companies (51-500 employees)||70%|
|Enterprises (> 500 employees)||10%|
Scale Computing HC3 Support Options
|Video Tutorials / Webinar|
Scale Computing HC3 Technical Details
|Operating Systems:||Windows, Linux, Unix|
|Supported Countries:||North America, EMEA, Australia|