ServiceNow Reviews

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337 Ratings
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Score 8.2 out of 100

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TrustRadius Top Rated for 2019

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation

10
ServiceNow implements its solutions for customers using the Start Now Implementation Methodology. The StartNow (STrategicAlignment and drive Rapid Transformation) Implementation Methodology include five deployment stages Plan, Discover, Prepare, Deploy, and Operate. Follow these steps for smooth implementation.
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Randall Hodgins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Implementation

10
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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Feature Scorecard Summary

Organize and prioritize service tickets (54)
8.9
Expert directory (42)
8.0
Service restoration (45)
8.2
Self-service tools (51)
8.4
Subscription-based notifications (51)
8.1
ITSM collaboration and documentation (48)
8.6
ITSM reports and dashboards (51)
8.5
Configuration mangement (49)
8.2
Asset management dashboard (49)
8.1
Policy and contract enforcement (43)
7.6
Change requests repository (48)
8.8
Change calendar (45)
8.5
Service-level management (46)
8.7

About ServiceNow

ServiceNow is a fast-growing service management provider that went public in 2012. The ServiceNow platform has strong social capabilities.

ServiceNow Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow Competitors

ServiceNow Technical Details

Operating Systems: Unspecified
Mobile Application:No