Skip to main content
TrustRadius
Zoho SalesIQ

Zoho SalesIQ

Overview

What is Zoho SalesIQ?

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Free

$0

Cloud
per month per user

Basic

$10

Cloud
per month per user

Professional

$17

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more

YouTube

Zoho SalesIQ - Dialogflow demo

YouTube
Return to navigation

Product Details

What is Zoho SalesIQ?

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.

Zoho SalesIQ can be used by businesses of all sizes across all industries.

Zoho SalesIQ offers:

  • A detailed list of visitors sorted based on the criteria that matter to businesses

  • A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code

  • In-built audio call and screen share features to solve complex queries

  • Proactive chat triggers to reach out to customers at the right touchpoint

  • Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard

Zoho SalesIQ Features

  • Supported: Visitor Tracking
  • Supported: Codeless bot
  • Supported: Scripted bot
  • Supported: Live Chat
  • Supported: Audio call
  • Supported: Screen share
  • Supported: Lead scoring
  • Supported: Chat routing
  • Supported: Proactive chat triggers
  • Supported: Profile enrichment
  • Supported: IP blocking
  • Supported: Internal chat
  • Supported: Instagram integration
  • Supported: Canned responses
  • Supported: Typing preview
  • Supported: Chat supervision
  • Supported: Profanity management
  • Supported: Agent mobile app
  • Supported: Mobile SDK
  • Supported: Chat translation

Zoho SalesIQ Screenshots

Screenshot of Performance metricsScreenshot of Ring viewScreenshot of Codeless botScreenshot of Proactive chat triggersScreenshot of Agent mobile appScreenshot of Audio callScreenshot of Mobile SDK - Mobilisten

Zoho SalesIQ Video

Zoho SalesIQ Product Tour: Customer engagement platform

Zoho SalesIQ Integrations

Zoho SalesIQ Competitors

Zoho SalesIQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Zoho SalesIQ starts at $0.

LiveChat, Intercom, and Zendesk Chat are common alternatives for Zoho SalesIQ.

The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(40)

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
November 04, 2021

Quick, Simple & Efficient

FM
Farren Mare
CTO (Chief Technical Officer)
Wamly (Human Resources, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think this is generally an awesome chat widget but really excels when it comes to building a bot to handle chats. If you understand Zoho deluge script then the options are almost limitless. It is a lot easier to set up compared to the numerous other chat platforms I have attempted to use. You can't go wrong with this.
October 05, 2021

The most popular and best value for Customer Engagement Platform available in the market

Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Tarsil.pk (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.
August 24, 2021

Fantastic chat software for your sales and support team!

Verified User
Manager in Customer Service
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is perfect if you are a small or a mid sized business that wants to add support and sales capabilities to your platform. The pricing is very attractive and we think it offers terrific value for the price they ask. Plus if you are already in the Zoho eco system (eg using Zoho CRM or Campaigns or Desk) then it is an absolute no brainer since it integrates really well into those systems.
August 02, 2021

Avoid Unless You Have No Other Options

Max Pollak | TrustRadius Reviewer
Max Pollak
Director of Marketing Technology
Millennium Marketing Solutions (Marketing & Advertising, 11-50 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoho SalesIQ is well suited for someone who is looking to enter the world of automation and gather website data at a basic level. It is great if you're looking for a simple tool. Think of it as a starter home. It serves a purpose but you likely will outgrow it very quickly, and then you realize you paid too much for that starter home. That's Zoho, and especially SalesIQ.
July 21, 2021

Zoho SalesIQ is a Resourceful and Convenient Program

JB
Jessica Bwire
Communications Director
Savvy Caretaker (Real Estate, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Using Zoho SalesIQ is pretty simple, the deployment expenses are manageable, and it engages clients swiftly. Further, Zoho SalesIQ diligently monitors the live web, where traffic is clearly captured, and through analysis and engagement, the consumers behavior get identified. Zoho SalesIQ is CRM connected, hence, clients contacts are safe and when communication is due, they can be retrieved.
June 24, 2021

Zoho SalesIQ - A good tool for online customer service

Verified User
C-Level Executive in Corporate
Education Management Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoho SalesIQ is easy to use, the customer service is good and the most important thing is, it is not that expensive when compared to other Live chat software. Some features like the chatbot development and understanding its UI can be tricky. Its code also increases the loading time of the website. But it is easy to integrate with CRM, helps in boosting sales, especially lead capturing, sending mass emails and getting to know the number of clicks on mail and links.
June 04, 2021

Zoho SalesIQ as a full-fledged business solution.

Verified User
Representative in Sales
Food & Beverages Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is being used to make it easier for our sales staff to add leads and follow up with them. Our sales team has found it considerably easier to maintain track of leads generated by this service because of the connectivity with CRM. We wanted to learn more about our customers' habits. This work is made incredibly simple and straightforward to accomplish with SalesIQ. It makes a big difference to chat with and engage with customers at the correct time without being aggressive.
May 01, 2021

Zoho SalesIQ has provided us with useful information on who visit our site.

Verified User
Team Lead in Marketing
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoho assisted us in logically organizing our contract. It provided us with a cost-effective database to keep track of our contacts. We're working on a solution to the issue of producing leads and taking timely steps to engage them. One of the most significant benefit is that we can communicate with our leads even though we are unavailable at the moment.
November 24, 2018

Integrated Visitor Tracking and Chat

Verified User
Partner in Information Technology
Automotive Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very good at visitor tracking and strongly recommend it if you are using other Zoho products like CRM. If we weren't using CRM, I'm not sure if it would have the same appeal to us. The ability to monitor and interact with CRM contacts through their all their touch points with your site is excellent and very important. I find the notifications inconsistent and do sometimes miss chats.
April 04, 2017

Following my visitors closely

Alexis Correa | TrustRadius Reviewer
Alexis Correa
Customer Service
MiNuevoSitio.com (Utilities, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very useful software that gives you statistics of what your visitors do on your website, where they are from, how long they spend on your pages and where they are more focused so that you can concentrate on it and achieve more sales. There should be no excuses to lose candidates.
February 17, 2017

My ups and downs with Zoho Sales IQ

Lee Gardener | TrustRadius Reviewer
Lee Gardener
Senior Consultant
Chalice Group S.L. (Marketing and Advertising, 1-10 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited to a small or mid-size company that doesn't want to spend fortunes on a similar system. If they could sort out their support team they would be very very competitive with the bigger companies. It is, I'm afraid a trade off at the moment. If you want a top notch product with top notch support then Zoho isn't your best way forward. If you want a very good product for not much money but are happy to work a lot of things out yourself then Zoho will work for you. I have used the software for long enough now that I don't often need support and can make most things work.
Return to navigation