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Great but could use some improvement
November 29, 2023

Great but could use some improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 3CX

We use 3cx to get incoming calls and also make outgoing calls.
Also we use it as an internal messaging platform.
Also we monitor the Queue of calls, listen to recordings, etc.
  • Chats between employees
  • Retrieving call recordings
  • Changing status of availability
  • Interface
  • More customization
  • Wallboard
  • Call recordings
  • Chats
  • Groups
  • It helped us improve communications between employees
  • Helped understand people's roles better
3cx is better cause it also offers chat and call recordings. I don't think Podium does that.

Do you think 3CX delivers good value for the price?

Not sure

Are you happy with 3CX's feature set?

Yes

Did 3CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 3CX go as expected?

Yes

Would you buy 3CX again?

Yes

3cx is very well suited for internal chatting and for checking recordings, however when setting the status to "lunch" for example, I would prefer it to say when did the person go out for lunch. It would make it easier to monitor the employees.