Overall Satisfaction with Brightspace
Working within a higher education institution, we need a product to deliver online courses through and to enhance all our other offerings, Brightspace has been that product for us. We are also part of a larger system of colleges/universities, of which there's about 32 of them, whom all use Brightspace. It is used throughout our entire institution, and we've even found uses for it beyond the primary purpose we purchased it for. We have found it to be a tremendously useful tool in delivering our regular credit-based courses through (online, face-to-face, hybrid, etc.), facilitate customized training, use for departmental collaboration, a communication tool for our whole institution (including with our students), and more. Without Brightspace, we would likely need multiple other software contracts and tools to effectively be able to do all the things we end up using it for. It may be one of our most costly software contracts that we have, but because it does so much for our organization, we would have to spend a lot more and be less efficient without it.
- Provide an online platform for education/training.
- Serve as a institution-wide communication channel.
- Allow for customization to institutional needs.
- Consistency across the platform.
- May take time to customize to best fit institutional needs.
- Individual/customizable sites that can be used for specific purposes.
- Organization-wide communication tools.
- User/Group-based roles/permissions.
- Integrations with other products.
- Increased customer/student retention.
- Increased ability for service offerings to customer/student.
- Improved data gathering ability of customer/student behavior, interest, etc.
- Canvas, Blackboard Learn, Moodle and Google Classroom
In looking at Brightspace versus its competitors currently, it continues to provide the widest functionality, great value, and better ability to tailor the user experience of it to our organizations needs. The longer that our institution has had Brightspace, the more we've been able to leverage it for one-off projects and long-term organizational needs, many of which would not have been possible if we would've had a competitor's product.
Do you think D2L Brightspace delivers good value for the price?
Yes
Are you happy with D2L Brightspace's feature set?
Yes
Did D2L Brightspace live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of D2L Brightspace go as expected?
I wasn't involved with the implementation phase
Would you buy D2L Brightspace again?
Yes
D2L Brightspace Feature Ratings
Brightspace Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I'm not sure if we have purchased premium support, and if we did, I'm not sure what that support is in contrast to what would be considered just "regular support" provided when purchasing/using the product.
Yes - Some bugs take time to identify, solve, and ultimately fix. So, I feel as though when we identify a bug and then report it to D2L, it is resolved in a timely fashion based on the appropriate severity of the bug. I have never experienced a time where I thought, "D2L should've fixed this already, it has taken way too long and is hurting my users/organization."