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Bloomreach Review
August 13, 2021

Bloomreach Review

jason nielsen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Engagement (formerly Exponea)

We use it for email marketing. We tried using some of its other features but it is not quite as powerful and integrations aren't the best.
  • Email Scenarios
  • Integrations
  • Customer Service
  • Great reporting. Helps make email decisions.
It does about the same as all the others. We really only use it for emails.
It is pretty easy to use and learn.
They are pretty useful; however, we have had a lot of issues with getting responses, and when we do it is usually an Exponea doc to read. Not very helpful with complex questions unless you want to pay a lot for their consulting hours.
It took us about two months to be fully up and running.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Commerce Experience Cloud again?

No

It is a good platform for an e-commerce company to build complex flows using custom events and attributions.