Overall Satisfaction with 8x8 Contact Center
We use the 8x8 contact center (VCC) as our primary customer support phone system. VCC is mainly used by customer support here. VCC isn't used by other departments but we do have an 8x8 virtual office for everyone else. We funnel customers through the VCC main phone tree and direct them to the appropriate support team members. We also wanted this system for the phone survey option.
- Not much, since it does not integrate with Salesforce it doesn't do what we would like it to.
We liked Grasshopper but we needed a phone survey option and needed HIPPA compliance.
Do you think 8x8 Contact Center delivers good value for the price?
No
Are you happy with 8x8 Contact Center's feature set?
No
Did 8x8 Contact Center live up to sales and marketing promises?
No
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
No