Item: 8x8 Work
Rating: 10
Author: Alicia Fellure

Use Cases and Deployment Scope

I just rolled out 8x8 X Series with my company this week and only on Day 2 and everyone is in love! We previously used Nextiva app and hard phones. In my experience, there were constant issues that took hours to resolve. Had a few hiccups with the initial setup of 8x8 X Series but that is bound to happen. The support team fixed them in a matter of minutes! I feel the app is user-friendly and easy to set up and manage.

Pros and Cons

easy set up
training videos were great for my users
Support is amazing

Fax set up. Would like one that can be used by multiple people

Return on Investment

So far amazing. Saving money

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, Adobe Acrobat, Logitech Connect

Likelihood to Recommend

I haven't used it too much yet to fully know but so far I think it is well-suited in all aspects. In my opinion, it's extremely easy to use and manage. Even my un-technically savvy employees caught onto it quickly. The texting feature is by far my favorite. We no longer have to use personal cell phones to converse with clients.

Easiest Implementation Ever

Overall Satisfaction with 8x8 X Series