We Trust 8x8 X Series
July 20, 2023
We Trust 8x8 X Series
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use our 8x8 X Series system for our internal phone system at thirtyone3 technology as well as for our client help desk. We currently have 7 employees and roughly 500 users that we support with our IT MSP business. Our phone system must be active, secure, and stable in order for us to serve our clients with best-in-class service. HIPAA compliance is also important to us as we serve healthcare organizations within the Phoenix and Tucson metro areas. We switched our phone system away from a competitor in the past year as the legacy system was not feature rich in the ways we needed it to be. 8x8 X Series has met and exceeded our expectations.
- Solid and intuitive platform
- Feature rich
- Robust and stable
- Secure
- Might not know where to find them but would love to see real life examples or best practices for setup of queues, IVR, workflows, or standard scripts for voice recordings.
- Efficiency. We are highly productive and serving our clients with efficiency.
- Customer Service. We are providing best-in-class customer service to our help desk clients.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes