Item: 8x8 Work
Rating: 10
Author: Anthony Castellano

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

We are able to access the system and make changes seamlessly. We constantly need to make changes and 8x8 does the trick. The user portal is very helpful when making changes to numbers and call forwarding options. Tracking is another feature we use quite a bit to track trends in calling habits.

Pros and Cons

Pros

Track activity
Make changes in the system
Add and delete users.
Porting numbers

Cons

Assigned rep to handle any question.

Return on Investment

Tracking calls
Reporting

Alternatives Considered

Advanced Time Management Attendance on Demand

Much superior product in all aspects of the features. My predecessor has set up the relationship with 8X8 and it was new to me as I was used to one of the competitors. Once I started using the 8X8 and was trained, which was very easy. on the system, I found it much more user friendly and versatile.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Barracuda Message Archiver, Norton Secure VPN, McAfee Advanced Threat Defense

Likelihood to Recommend

The ease to make changes to the system seamlessly. We just had a change over of personnel and we needed to add someone as an administrator. All it took was one call to our representative and he was able to get the person set up and have the ability to make any changes right then and there.

8x8 Work Feature Ratings

Comments

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Jeremiah Mercado
(Vendor Representative) commented 4 years ago
Thank you for giving us 5-star rating, we appreciate the feedback. Have a nice day ahead!

8x8 X Series Comparision