ActivTrak - A monitoring tool with scope to be built into a future coaching product
March 24, 2022

ActivTrak - A monitoring tool with scope to be built into a future coaching product

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

With most organizations embracing remote or hybrid models, the need for a tool like ActivTrak is eminent to get insights on how the workforce in an organization is performing to help take appropriate decisions: 1) either to involve them within product development/implementations. 2) or to coach to get some personal time off for family and self. 3) or to help them reach the next level in their career. With recent changes in the org which lead to a new team working on building a product from scratch, there was a need to look for a tool like ActivTrak which provides insights on the utilization as well as understand any blockers leading to underutilized team members.
  • Provides details on focused hours vs multitasking hours within productive hours
  • Good enough coaching points for underutilized team members, though high level
  • Provides active dashboard capturing current status of team members
  • Provides the ability to schedule Personal Insights which provides an opportunity to improve on utilizing time effectively.
  • With teams working across time zones, provide customization to select the time zone for a team member under a manager. Though a time zone filter is provided for tiles, appears refresh would not change metrics. Also does not show all standard time zones.
  • Should provide customization opportunities as in how many workdays should be counted per time period, like integration with tools like workday or ADP is being missed to capture leaves.
  • An hour worked on the weekend is messing up averages as it's counted for work, provide the option to add hours vs ignore hours on weekends without counting a day.
  • Provide customization in terms of selecting visuals per manager vs providing standard visuals.
  • AI/ML utilization to provide detailed insights focusing on helping individuals improve is the topmost requirement for a product such as ActivTrak to dominate the market.
  • Provided insights to help coach team members during One-on-Ones
  • Helped individual stay focused with remote work
  • Slight uncertainty with team members being sensitive and unsure of what details are being captured by such a tool
  • Sense of insecurity has been observed through assurances were given that these will be used only when goals miss, performance degrades or new products are being built
  • Focused hours, multitasking hours split
  • Scheduling capability
  • Personal Insights
Personal Insights providing detailed productive hours vs non-productive hours helped coach team members utilize time effectively and see peek time for collaborations. Also, helped identify utilized team members to find suitable work within their capacity. Collaboration hours helped identify the progression of the team and uncover blockers within a PI sprint.
Would not use ActivTak as a benchmark for resource utilization or hiring needs as the data captured does not take many points into consideration. Would ask leads/managers at their capacity to use the numbers and come up with manual and more accurate metrics to support hiring needs. Moreover, within a team with diverse skillsets, it doesn't matter on the productivity of others when you are looking for a future team member with specialized skills.

Do you think ActivTrak delivers good value for the price?

Not sure

Are you happy with ActivTrak's feature set?


Did ActivTrak live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ActivTrak go as expected?

I wasn't involved with the implementation phase

Would you buy ActivTrak again?


Well suited for teams working in a remote or hybrid model to provide insights on how the team is working and to uncover common patterns within the team to identify collaborative hours in geographically diverse teams. Less appropriate for teams working in office model as this primarily captures screen hours as any robust algorithm still needs manual intervention to identify productive vs other hours effectively.

ActivTrak Feature Ratings

Automated data collection
Data analysis
Pre-built content
Data management
Self-service insights