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Adobe Sign is a great product from a well known company.
March 17, 2021

Adobe Sign is a great product from a well known company.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We have adopted Adobe Sign across our entire organization or digitize our operations and use less paper. We purchased and deployed Adobe Sign prior to Covid-19, but working remotely has really given us the opportunity to prove its true value. Before using Adobe Sign we would have to print documents, have them signed, and then scanned back in. It was a giant waste of time that Adobe Sign has helped solve by simply being able to upload the forms in Word format, create signature boxes, and then email them to the appropriate signees.
  • It is easy to use. Even my non-tech-savvy users are able to pick this up with too many issues.
  • The existing document upload feature works great. Instead of having to recreate all of our documents we are able to just upload them in many different formats and create an Adobe Sign document easily.
  • The Office 365 SharePoint integration is really slick, easy to implement from the administration side, and easy to use from the user's point of view.
  • From the administration side of things, it can be quite challenging to deploy if your users have existing Adobe accounts. It seems that the Adobe Sign system is kind of integrated with their other products, but also not. If your users have existing user accounts you will need to email Adobe Sign support to add every new user. Adobe is aware of the issue but still has not resolved it. If you are deploying to thousands of users this could be a deal breaker.
  • It has saved 90% of our employees from having to print documents out to sign them. If you add up the time it has saved us, it is well worth the investment.
The support is really good, the only issue that we have had was during deployment and I believe the issue with users having prior Adobe accounts is well known by the support staff so they are very quick to hurry the fix along without providing much of an explanation of what the problem is.
The usability is really good. Once the product was explained there was a significant buy-in from the staff so they put the effort into learning the software. There is a video library to help out with questions, but most of the software functions were self-explanatory. There are a few terms that Adobe Sign used in creating forms that were confusing from time to time, but pretty easy to figure out what function they were providing by testing the use of the options.
I believe the investment industry can benefit from this software greatly due to the very nature of the industry requires a lot of signatures. The biggest issue faced previously was being able to verify the signer of documents were actually who they said they were. With Adobe Sign we can see the chain of custody information on every document that is sent out for signature (IP address, location, etc.).

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

We went with Adobe Sign because of the ability to integrate with our Sharepoint sites and brand recognition. We have been Adobe customers for a long time and that makes billing easier.
Microsoft 365 Business Premium, Argus, SolarWinds Dameware Remote Support (DRS)
Adobe Sign is well suited for any environment that has a lot of signature requirements. Its security is top-notch, providing chain-of-custody logs for signees. Setting up the SharePoint integration was easy, as Adobe provides really nice tutorials to get it all set up. The only issues we have run into while using Adobe Sign is setting up users that already had an existing Adobe account, but that was resolved in one support ticket and their support was very responsive.