Adobe Sign just works. Simply. Efficiently. Easily.
March 17, 2021

Adobe Sign just works. Simply. Efficiently. Easily.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We are currently using Adobe Sign for contracts and Statements of Work across the entire organization. I personally use it multiple times a day as I am a Project Manager, using it in the capacity to review and approve Vendor Facing Statements of Work for projects on which we utilize a partner, as well as the workflow for all Change Requests. It is therefore is one of the browser tabs I keep open at all times while I am logged into my laptop.
  • The simplicity and ease of use is exceptional, especially for someone in my position where I need to get documents signed with extreme frequency.
  • The speed of the process is incredibly useful, as I am often juggling several tasks, and among several projects, at once - the efficiency allows the flow to be uninterrupted.
  • The time stamps and the way the files are distributed to all of the signers makes using the tool very effective and efficient, and ensures I am efficient.
  • I was using Adobe Sign so frequently that I found the newest interface redesign a little cumbersome, so I have been switching back to Classic View, so I am not a fan of the redesign.
  • One of the only other con's I found in using documents signed in Adobe Sign is that a couple of times when I wanted to share the completed and fully executed copy of the file, but needed to redact a sensitive section of the file - Client Facing costs - I was not able to use the redaction feature in Acrobat Pro, only realizing this after about 30 minutes of attempting to do so, and abandoned the attempt.
  • I do feel that there are too many notifications - I think it could be cut down - fr the way we use it at least - by minimum one notification email, which is the notification that the document has been fully executed, and then immediately followd by a formal, final notification with the document - I tend to only keep that one on file.
  • The ROI is through the roof - no misplaced or untraceable documents, so the notifications and the respoitory are invaluable.
  • Only negative impact has been trying to redact a document that' been fully executed - but I suppose that's also why it's secure.
  • The other positive impact is the simple speed of getting things signed with such immediacy, that it keeps pace with the other processes in the digital age.
The only two times I've had to get support (which granted was slightly cumbersome on our end as it needed to be funneled through our IT Service Desk), the resolution was within one business day, so the impact was negligible in the grand scheme of our project operations. This is uncanny given that we've been using it for more than 4 years.
The speed, the efficiency, the ease of use, the uptime and the reporting are all top notch. Even the "Remind" function could not be simpler to use, but is expectionally effective.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

No

Did Adobe Acrobat Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

Yes

To be fair, I had been using Adobe Sign for so long, and so proficiently, that I believe the initial exposure to another competing product left me thinking it was not as evolved as Adobe Sign, nor was the interface as refined or elegant - not to be crude, but it seemed clunky in comparison.
Salesforce CMS, FinancialForce PSA, Microsoft 365 (formerly Office 365)
I have very often touted Adobe Sign as a savior of time and effort when contrasted with the days of working with manual signatures.

The scenarios in which it is very well suited are where you work with high volumes of documents needing signature.

I cannot identify a scenario in which it is not appropriate. I even lament that one of our customers (a financial institution) has not yet adopted an electronic signature as valid - but I still use it for our pre-signature before it is sent to them.