Item: ADP Workforce Now
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use ADP WFN as an entire organization. We use it for all employee data tracking (including promotions, pay changes, etc.) and performance management. We fully utilize benefits, including open enrollment functions.

Pros and Cons

It's modern-looking to the end user.
It's fairly user friendly for the end user.

Reporting is not always easy to navigate. Fields can be very difficult to find & existing reports cannot be edited to the extent needed.
Customer service. You can be on hold for extremely long periods of time.

Return on Investment

It's had a positive impact on our annual reviews, allowing us to create a standardized way to give employee feedback.
It's negatively affected the business by the amount of time HR has had to take to complete some functions in ADP that shouldn't have been that complicated.

Scalability

ADP WFN seems to be pieced together. It doesn't flow like I feel that it should. Different functions or pages even don't necessarily talk to one another. There are a lot of functions that you can do with ADP, but I don't feel like they do them well.

Systems Integrated With

None

At this time we have not integrated a system with ADP WFN that I'm aware of. If we have I was not part of that to know.

Likelihood to Recommend

ADP is attractive to the end user's eye. The templates that they navigate are fairly simple and easy to get through alone. ADP WFN may work well for a very small, simple structured company without a lot of need for custom fields. While they're always making improvements, some of the issues are very simple and it doesn't make sense as to why they are issues to begin with. ADP WFN was a modern step up from our prior HRIS, but it's more complicated behind the scenes than it should be.

Pretty, Modern... With Room for Improvement

Overall Satisfaction with ADP Workforce Now